How to Cancel a Thuraya Telecommunications Company Subscription
The Ultimate Step by Step Guide to Cancelling a Thuraya Telecommunications Company Subscription or Membership (thuraya.com)
By
Bella K.
|
Published
September 15, 2025
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Updated
September 16, 2025
Thuraya Telecommunications Company provides mobile satellite communication services, making it easier for people to stay connected even in remote areas. They offer various subscription plans for voice calls, SMS, and data services, which can be really handy if you're traveling or working in places without regular mobile coverage. If you see a billing from them, it’s likely for one of these plans you signed up for, helping you stay in touch wherever you are.
Cancelling a subscription with Thuraya may involve navigating their customer service processes or terms of service, which can be unclear. Additionally, there may be specific requirements that need to be met before cancellation is processed, increasing the complexity.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Thuraya Telecommunications Company subscription.
How to Cancel Thuraya Telecommunications Company: Step by Step
If you purchased through thuraya.com:
Visit the official website at thuraya.com.
Click on the Log In option at the top right corner of the homepage.
Enter your username and password to access your account.
Once logged in, navigate to the My Account section.
Select Subscriptions from the dropdown menu.
Locate the subscription you wish to cancel.
Click on Manage next to the subscription.
Click on the Cancel Subscription button.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email once the cancellation is processed.
If you purchased through a mobile app:
Open the Thuraya App on your mobile device.
Log in using your account credentials.
Tap on the Account tab at the bottom of the screen.
Select Subscriptions.
Find the subscription you want to cancel.
Click on Cancel Subscription.
Confirm the cancellation when prompted.
Check your email for a confirmation notification.
If you purchased through an authorized reseller:
Contact the reseller directly by phone or email.
Provide your account details and express your intent to cancel.
Follow their specific instructions for cancellation.
Request a confirmation of cancellation via email.
If you purchased via PayPal:
Log into your PayPal account at paypal.com.
Go to the Settings gear icon.
Select Payments.
Click on Manage Automatic Payments.
Find Thuraya Telecommunications in the list.
Click on it and select Cancel.
Confirm the cancellation when prompted.
Check your email for a confirmation from PayPal.
How to Contact Thuraya Telecommunications Company
If you need assistance, here's how you can get in touch with Thuraya Telecommunications Company's support team.
Tips and Tricks for Getting a Thuraya Telecommunications Company Refund
Be prepared with information: Have your account details, subscription information, and any previous communication handy before contacting support.
Use direct contact methods: Reach out via phone or live chat for immediate assistance instead of email, as responses can be slow.
Ask for a supervisor: If the first representative isn’t helpful, politely ask to speak to a supervisor or manager who may have more authority.
Communicate clearly: State your intention to cancel explicitly and remain firm yet polite throughout the conversation.
Timing is crucial: Try to call during off-peak hours, such as mid-week mornings, when support staff may be less busy.
Leverage trial and promotional offers: Mention that you’re considering other providers who offer better deals if they attempt to retain you.
Document everything: Keep a record of your cancellation request, including dates, times, and the names of representatives you spoke with.
Follow up: If you don’t receive confirmation of your cancellation, follow up a few days later to ensure it was processed.
Watch for billing cycles: Cancel just before the end of a billing cycle to avoid being charged for the next period.
Use social media: If you’re having trouble, post your issue on platforms like Twitter to get quicker responses from customer service.
Why Do People Request Refunds from Thuraya Telecommunications Company
High costs of monthly fees
Poor customer service experiences
Insufficient coverage in certain areas
Limited data plans that do not meet needs
Upgrading to a different service provider
Technical issues with devices
Changing personal or business needs
Better offers from competitors
Lack of usage leading to unnecessary expense
Contract expiration prompting reevaluation
Thuraya Telecommunications Company Refund Script
Script
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Dear Thuraya Telecommunications Company, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Thuraya Telecommunications Company Refund Policy
Thuraya Telecommunications Company allows customers to cancel their membership or subscription at any time by contacting their customer service. Subscribers must ensure all outstanding payments are settled, and cancellation requests can be processed via phone or their online platform. Certain plans may have specific notice periods before cancellation takes effect.
The Easiest Way to Get a Thuraya Telecommunications Company Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Thuraya Telecommunications Company—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious of potential early-cancellation fees or contractual obligations that may lock you in for a specific period before you can cancel without penalty. Additionally, Thuraya may require advance notice for cancellations, which could complicate your plans. Always read the terms carefully to avoid unexpected charges.
High costs of monthly fees
Poor customer service experiences
Insufficient coverage in certain areas
Limited data plans that do not meet needs
Upgrading to a different service provider
Technical issues with devices
Changing personal or business needs
Better offers from competitors
Lack of usage leading to unnecessary expense
Contract expiration prompting reevaluation
Account Number: Your unique identifier for the subscription.
Subscription Type: The specific plan or service you wish to cancel.
Name on Account: The name associated with the subscription.
Email Address: The email linked to your account for communication.
Phone Number: Your contact number for verification purposes.
Password: Your account password may be needed for security verification.
Date of Last Payment: The date when you last made a payment.
Reason for Cancellation: Your stated reason for wanting to cancel the service.
Confirmation of Terms: Awareness of any terms and conditions regarding cancellation.
Notice Period: Understanding the notice period required for cancellation.
Before cancelling your Thuraya Telecommunications subscription, be aware that you will lose access to essential satellite communication services, including voice calls, SMS, and data services, which are vital for connectivity in remote areas. Additionally, any unused prepaid credits or features tied to your account may be forfeited at the time of cancellation. Consider the potential impact on emergency communication capabilities and evaluate any contractual obligations or early termination fees that may apply.
Thuraya Telecommunications Company allows customers to cancel their membership or subscription at any time by contacting their customer service. Subscribers must ensure all outstanding payments are settled, and cancellation requests can be processed via phone or their online platform. Certain plans may have specific notice periods before cancellation takes effect.
To cancel your subscription with Thuraya Telecommunications Company, you will need your account password. If you've forgotten your password, you can easily reset it by visiting the following link: https://thuraya.com/login/reset-password. It's advisable to have your credentials ready to streamline the cancellation process. If you prefer, you might also explore their customer support options for assistance.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Thuraya Telecommunications Company subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Thuraya Telecommunications Company account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Thuraya Telecommunications Company online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Thuraya Telecommunications Company May Show Up On Your Statement As:
Thuraya Telecom Thuraya Comms Thuraya Mobile Thuraya Services Thuraya Telecommunications Thuraya Satellite Thuraya SIM Thuraya Plan Thuraya Usage Thuraya Data
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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