Times-News at magicvalley.com offers several subscription options for their readers. You can get just the digital access including an e-edition and unlimited articles online for about $16.99 every 4 weeks, or you can choose a print + digital combo that delivers the paper on Tuesday, Thursday, and Saturday for $30 every 4 weeks. They also have premium options that add extra features for an additional fee. Subscriptions renew automatically every 4 weeks, and you can pay by credit card or PayPal, so if you're getting billed, it's likely for one of these subscriptions you signed up for.
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The cancellation process requires speaking directly to a customer service representative via phone rather than being fully online automated, which adds complexity and wait time. Additionally, reviews mention multiple calls and waiting, indicating the process is moderately difficult but not impossible.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Times-News subscription.
How to Cancel Times-News: Step by Step
If you purchased through magicvalley.com:
- Log in to your account on magicvalley.com.
- Navigate to your account settings or dashboard.
- Look for an option to manage your subscription.
- If online cancellation is available, select the option to cancel your subscription and follow the prompts to complete the process.
- If you do not see an option to cancel online:
- Email customer service at custservice@magicvalley.com with the subject line "CANCEL".
- Alternatively, call customer service at 1-866-948-6397.
- Make sure to cancel before your next billing date to avoid being charged for the next term.
If you need assistance, here's how you can get in touch with Times-News's support team.
Tips and Tricks for Getting a Times-News Refund
- Only cancel by calling the official cancellation number: 0800 018 5177 (Option 2). Email or online cancellations are not accepted.
- Give 2 days notice before your billing date to avoid being charged another cycle.
- Do not rely on stopping payments via PayPal or bank: the subscription will often remain active and charges can continue.
- Expect long hold times and patience is key; use speakerphone if needed to wait it out.
- Be firm, repetitive, and unwavering about your desire to cancel.
- Watch out for hard sell tactics and pressure; customer service may try to keep you subscribed.
- If they say cancellation is confirmed, ask for clear confirmation, but be prepared they may not send it.
- If cancellation is not honored or you keep getting charged, escalate and contact your bank to block payments and report the cancellation date.
- Cancel during customer service hours: 8am - 7pm Monday to Friday, 8am - 4pm on weekends.
- Signing up is easy but cancellation is deliberately difficult and frustrating; calling is often the only option.
- If you get a better deal offer when you say you want to cancel for price reasons, consider it, but end the call with a clear cancellation if you truly want out.
Why Do People Request Refunds from Times-News
- Cost concerns: Subscription fees being too expensive or promotional rates expiring.
- Frustration with auto-renewals: Irritation at automatic billing without clear notice.
- Lack of price transparency: Confusion or dissatisfaction about the actual cost and billing practices.
- Income loss or financial hardship: Especially due to circumstances like Covid-19 or needing to cut back on expenses.
- Political or ideological disagreements: Dissatisfaction with perceived bias, editorial opinions, or ideological slants in coverage.
- Content quality concerns: Feeling the news became clickbaity, non-substantive, or not useful enough.
- Information overload: Too much content to read and feeling overwhelmed by print or digital materials.
- Poor customer service and user experience: Difficulty canceling subscriptions, poor delivery service, and problematic website or subscription management.
- Emotional reasons: Sadness, guilt, or personal hardship influencing cancellation decisions.
- Print delivery issues: Late or missing newspapers or concerns over materials used.
- Changing personal circumstances: Life events like bereavement or depression prompting cancellation.
- Frustration over price increases: Perceived lack of negotiation or insufficient value for raised subscription costs.
Times-News Refund Script
Script
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Dear Times-News, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Times-News Refund Policy
Times-News (magicvalley.com) subscriptions automatically renew up to 14 days before the renewal date unless cancelled more than 21 days prior to renewal. Customers can cancel anytime by emailing custservice@magicvalley.com or calling 1-866-948-6397; no refunds are provided if less than 30 days remain on the subscription, and digital-only subscriptions are non-refundable. Early termination refunds over $35 are subject to a $35 fee, and renewal notices are sent prior to the cancellation deadline.
The Easiest Way to Get a Times-News Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Times-News—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
TIMES-NEWS MAGICVALLEY.COM TIMES NEWS ONLINE TIMES-NEWS SUBSCRIPTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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