The Ultimate Step by Step Guide to Cancelling a TopstepTrader Subscription or Membership (topsteptrader.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
TopstepTrader is a company that helps aspiring traders learn and grow by providing them with a platform to practice trading without risking their own money. They offer subscriptions that let you join trading challenges, where you can prove your skills and earn the chance to trade with real funds. If you see a charge from them, it’s likely for the monthly fee to participate in these challenges, which also includes access to helpful resources and support.
Canceling a subscription can be somewhat complex due to the need to navigate through multiple steps in their platform. Users may need to contact support or follow specific procedures that aren't immediately clear.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a TopstepTrader subscription.
How to Cancel TopstepTrader: Step by Step
If you purchased through TopstepTrader.com:
Log in to your account at topsteptrader.com.
Go to the Settings section in your account dashboard.
Locate the Subscription tab.
Select the subscription you wish to cancel.
Click on Cancel Subscription.
Follow any prompts to confirm the cancellation.
You will receive a confirmation email regarding the cancellation.
If you purchased through Apple (iOS app):
Open the Settings app on your device.
Tap on your name at the top to access Your Apple ID.
Select Subscriptions.
Find and tap on the TopstepTrader subscription.
Select Cancel Subscription and confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store on your Android device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Locate the TopstepTrader subscription.
Tap on Cancel Subscription and follow the prompts to confirm.
If you purchased through PayPal:
Log in to your PayPal account.
Go to the Settings (gear icon).
Select Payments and click on Manage Automatic Payments.
Find the TopstepTrader subscription in the list.
Click on Cancel to cease the subscription.
If you purchased through a different billing source:
Contact TopstepTrader support via their website or email.
Provide your account details and request cancellation of your subscription.
Follow any further instructions provided by support to confirm your cancellation.
How to Contact TopstepTrader
If you need assistance, here's how you can get in touch with TopstepTrader's support team.
Tips and Tricks for Getting a TopstepTrader Refund
Document Everything - Keep records of all communications and confirmations of cancellation.
Contact Support Early - Reach out to customer service during off-peak hours for quicker responses.
Use Email Communication - Request cancellation via email rather than phone for a written trail.
Be Direct - Clearly state that you want to cancel your subscription without unnecessary details.
Escalate If Necessary - If initial attempts fail, ask to speak to a supervisor or escalate through social media.
Timing is Key - Attempt to cancel just before the billing cycle to avoid additional charges.
Threaten to Dispute Charges - Mentioning a dispute can prompt quicker action on their part.
Use Their Own Language - Refer to any specific terms or conditions in their policy to strengthen your case.
Check for Hidden Fees - Verify if there are any unexpected charges that may apply when cancelling.
Stay Calm and Polite - A courteous tone can sometimes yield better results than frustration.
Follow Up - If you don't receive confirmation of cancellation, follow up to ensure it went through.
Know Your Rights - Familiarize yourself with consumer protection laws to back your claim if needed.
Why Do People Request Refunds from TopstepTrader
Lack of trading success - Members may feel they aren't achieving their trading goals.
High fees - Some find the subscription costs to be too high.
Market conditions - Changes in market volatility can affect trading strategies.
Limited support - Dissatisfaction with customer service or support provided.
Personal financial issues - Members might face budget constraints that lead to cancellation.
Time constraints - Individuals may find they don't have enough time to trade actively.
Broken trust - Loss of confidence in the platform or its promises.
Preference for self-directed trading - Wanting to manage trades independently.
Technical issues - Frequent platform glitches or malfunctions.
Changing interests - Shifting focus to other investment strategies or opportunities.
TopstepTrader Refund Script
Script
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Dear TopstepTrader, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
TopstepTrader Refund Policy
TopstepTrader's membership subscription can be canceled at any time, with no additional fees for cancellation. Members will retain access to their account until the end of the current billing cycle, after which the subscription will not renew.
The Easiest Way to Get a TopstepTrader Refund
If you're frustrated trying to cancel your subscription, membership, or bill from TopstepTrader—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
TopstepTrader might employ tactics like automatic renewals or require you to submit a cancellation request a certain number of days before your billing date, making it easy to miss deadlines. Be cautious of any hidden terms in the fine print regarding early cancellation fees or minimum subscription periods, which could lock you into longer commitments than expected.
Lack of trading success - Members may feel they aren't achieving their trading goals.
High fees - Some find the subscription costs to be too high.
Market conditions - Changes in market volatility can affect trading strategies.
Limited support - Dissatisfaction with customer service or support provided.
Personal financial issues - Members might face budget constraints that lead to cancellation.
Time constraints - Individuals may find they don't have enough time to trade actively.
Broken trust - Loss of confidence in the platform or its promises.
Preference for self-directed trading - Wanting to manage trades independently.
Technical issues - Frequent platform glitches or malfunctions.
Changing interests - Shifting focus to other investment strategies or opportunities.
Email address associated with the account
Membership type or subscription plan
Account number if applicable
Payment information used for the subscription
Reason for cancellation (optional)
Password for account verification
Confirmation of cancellation request
Contact information for customer support
Any promotional codes that were used
Before cancelling your TopstepTrader subscription, be aware that you'll lose access to valuable resources, including trading education, webinars, and the supportive trading community. Additionally, any ongoing challenges or trading accounts will be forfeited, along with any potential profits. Make sure to check if any remaining balances or unused subscriptions can be refunded, and consider whether you might want to return in the future, as reactivation procedures may differ.
TopstepTrader's membership subscription can be canceled at any time, with no additional fees for cancellation. Members will retain access to their account until the end of the current billing cycle, after which the subscription will not renew.
Yes, you'll need your password to cancel your TopstepTrader subscription. If you don't have your password handy, you can reset it using this link: [Reset Password](https://topsteptrader.com/reset-password). Once you have access to your account, you can easily manage your subscription.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your TopstepTrader subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your TopstepTrader account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel TopstepTrader online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
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