Touchstone Essentials offers an AutoShip subscription service where you get automatic monthly shipments of the products you choose, and you save up to 25% compared to retail prices. They ship most subscriptions for free, and you can easily manage your subscription online—change the shipping date, address, payment method, or products in your next shipment. If you want to cancel, you can do that too, but you might lose rewards points unless you restart soon. Basically, if you see a charge from them, it’s probably for your monthly subscription order of products you picked through their AutoShip program.
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The cancellation process is straightforward, requiring logging into the account, navigating to the AutoShip subscription page, and selecting the cancel option. The steps are clear and can be done entirely online without needing to contact support, making it relatively easy for consumers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Touchstone Essentials subscription.
How to Cancel Touchstone Essentials: Step by Step
If you purchased through thegoodinside.com:
- Log in to your account on thegoodinside.com.
- From your dashboard, go to the AutoShip subscription page.
- Select the option to cancel your subscription.
- Save changes by clicking the update button.
- Expect an email confirmation regarding the cancellation (check your spam folder if necessary).
- Note: All Good Rewards points are lost upon cancellation, but points can be reinstated if the subscription is restarted within 14 days of cancellation.
- You also have the option to delay your next subscription order by selecting a later shipment date on the calendar and saving changes.
If you need assistance, here's how you can get in touch with Touchstone Essentials's support team.
Tips and Tricks for Getting a Touchstone Essentials Refund
- Cancel at least five business days before the subscription renewal date to avoid being charged for the next cycle.
- Contact customer service during business hours to ensure your cancellation request is acknowledged and processed promptly.
- Be persistent in communication, especially if there are issues with the website or account not showing your subscription correctly.
- Request confirmation of cancellation in writing to have proof in case of billing disputes later.
- Use clear, direct language indicating you want to cancel and stop all future charges immediately.
- Escalate to a supervisor or file a complaint via BBB if initial cancellation attempts fail or you continue to be billed.
- Check your bank statements after cancellation and report any unauthorized charges quickly to your bank for a potential chargeback.
- Return any products promptly if required for full refund eligibility.
- Timing is critical: canceling well before the renewal date and during operational hours increases success rates.
- Document your interactions and keep records of emails, chat transcripts, or call logs for reference.
- Some users report the company might not immediately locate the subscription/account, so reiterate your cancellation clearly and ask for confirmation each time.
Why Do People Request Refunds from Touchstone Essentials
- Unable to locate or cancel auto-renewal account; charged despite cancellation confirmation.
- Difficulty returning products due to unclear return label process.
- Delays and issues in processing refunds even when returns are made within the 30-day satisfaction guarantee period.
- Refunds contingent on withdrawing disputes and allegations of coupon misuse or use of multiple emails.
- Unsolicited shipments where customers are charged for products they did not order and refusal to cancel these orders.
- Severe allergic reactions to products, with refusal to provide full refund without paying return shipping.
- Delivery issues such as non-delivery, delayed responses, or disputes about addresses.
- Billing issues including unauthorized charges.
- Dissatisfaction with products or poor customer service leading to cancellations and refund requests.
Touchstone Essentials Refund Script
Script
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Dear Touchstone Essentials, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Touchstone Essentials Refund Policy
Touchstone Essentials allows you to cancel your AutoShip subscription at any time via your account dashboard, with an email confirmation sent upon cancellation. However, all Good Rewards points are lost immediately upon cancellation, though points can be reinstated if you restart your subscription within 14 days; otherwise, points are permanently lost. Alternatively, you can delay your next shipment to avoid losing points without canceling.
The Easiest Way to Get a Touchstone Essentials Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Touchstone Essentials—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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