Trainero is a platform that helps you stay fit by connecting you with personal trainers online. They offer subscription services where you can get tailored workout plans, nutrition advice, and ongoing support from fitness professionals right from home. If you see a charge from them, it’s likely for your customized training packages to keep you motivated and on track with your fitness goals!
Difficulty
12345678910
Easy Medium Very Hard
The cancellation process involves navigating the website, which can be slightly confusing for users. Additionally, some may encounter hurdles if they cannot find the cancellation option easily.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Trainero subscription.
How to Cancel Trainero: Step by Step
If you purchased through trainero.com:
- Visit the trainero.com website.
- Log into your account using your registered email and password.
- Once logged in, navigate to your account settings by clicking on your profile icon or name in the top corner.
- In the account settings, locate and select the Subscriptions or Billing section.
- Find the subscription you wish to cancel and click on it to view details.
- Click on the Cancel Subscription button.
- Follow any prompts that appear to confirm your cancellation.
- After cancellation, you will receive a confirmation email regarding the termination of your subscription.
If you purchased through Apple (App Store):
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the settings menu.
- Select Subscriptions from the list.
- Find and select your Trainero subscription from the list of active subscriptions.
- Tap on Cancel Subscription.
- Confirm the cancellation when prompted.
- You will receive a confirmation email from Apple regarding your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find your Trainero subscription in the list.
- Tap on Cancel subscription.
- Follow the prompts to confirm the cancellation.
- You will receive an email from Google confirming your cancellation.
If you purchased through a Third-Party Billing Service:
- Identify the third-party service you used for your purchase (e.g., PayPal, Stripe).
- Log into your account on that third-party billing service.
- Navigate to the section that lists your subscriptions or recurring payments.
- Locate your Trainero subscription in the list.
- Follow the specific instructions provided by that service to cancel the subscription.
- Check your email for confirmation from the billing service regarding your cancellation.
If you need assistance, here's how you can get in touch with Trainero's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Trainero Refund
- Document everything related to your subscription, including dates, transactions, and correspondence.
- Contact customer service via live chat instead of phone or email for quicker responses.
- Be polite but firm in your request; use clear language like "I would like to cancel my subscription effective immediately."
- Use social media to your advantage by mentioning the company in a cancellation tweet if you feel you’re not getting a response.
- Ask directly for a confirmation email once your cancellation has been processed.
- Call during off-peak hours (early morning) to increase chances of reaching a helpful representative.
- Escalate your request if the initial representative cannot help; ask to speak with a supervisor.
- Be aware of cancellation deadlines to avoid unexpected charges, but if you miss one, still try to negotiate.
- Try mentioning your intent to take legal action or report a negative experience to get a more favorable response.
- Look for any hidden cancellation forms in your account settings to save time.
- Mention if you’re considering a competitor's service as leverage.
- Use phrases like "I’m not using this service anymore" to imply you have no further interest.
- Consider sending a formal cancellation letter through certified mail if all else fails.
Why Do People Request Refunds from Trainero
- Financial constraints: Many people find it difficult to maintain subscriptions due to decreased income or unexpected expenses.
- Insufficient usage: Users may realize they are not utilizing the service enough to justify the cost.
- Lack of perceived value: If customers feel they are not getting value out of the service, they may choose to cancel.
- Change in fitness goals: A shift in personal health or fitness objectives might lead to the decision to cancel.
- Personal circumstances: Life changes such as relocation, job loss, or family obligations may necessitate cancellation.
- Customer service issues: Poor support or frustrating experiences can lead to dissatisfaction and cancellation.
- Technical difficulties: Frequent glitches, bugs, or usability issues can deter users from continuing their membership.
- Availability of alternatives: New or more appealing options may entice users to cancel their current subscriptions.
- Change in lifestyle: Users adopting different routines may find that the service no longer fits their needs.
- Promotional fines: Regular fees rising or end of a promotional period can push users to reconsider.
Trainero Refund Script
Script
Copy
Dear Trainero, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Trainero Refund Policy
Trainero allows members to cancel their subscriptions at any time before the next billing cycle without any penalties. Once canceled, access to membership features will continue until the end of the current billing period.
The Easiest Way to Get a Trainero Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Trainero—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Start reclaiming your money today with Chargeback
Trainero Trainero.com Trainero Fitness Trainero Subscription Trainero Online Coaching Trainero Services Trainero Membership Trainero App
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
