Troll Co. Clothing offers subscription services where customers can sign up to receive items like a Men's Tee of the Month or Snapback Hat of the Month. Subscribers get a new product each month at a discounted price. Billing happens automatically, and customers can manage their subscriptions online, including changing order dates, skipping orders, or canceling after three charges. If you see charges from Troll Co., it's likely from one of these monthly product subscriptions.
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The cancellation process requires users to log in, navigate to the subscriptions tab, and confirm cancellation after completing 3 subscription charges, which adds a moderate barrier but the steps themselves are straightforward.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Troll subscription.
How to Cancel Troll: Step by Step
If you purchased through Troll Co. Clothing website:
- Log in to your Troll Co. customer account at trollcoclothing.com.
- If you don’t have an account, create one using the email address you used for your original purchase.
- After logging in, navigate to the Manage Subscriptions link.
- You’ll see your active and inactive subscriptions. Select the subscription you wish to cancel.
- At the bottom of the subscription details, click on Cancel Subscription.
- Choose a reason for cancellation from the options provided.
If you need assistance, here's how you can get in touch with Troll's support team.
Tips and Tricks for Getting a Troll Refund
- Be direct and firm: Use simple, clear phrases like "End my subscription" repeatedly without engaging in conversation.
- Use a believable hardship excuse: Claim financial difficulty, such as being laid off, or a family emergency like a death to elicit sympathy and expedite cancellation.
- Cancel immediately after subscribing: Cancel right after signing up to prevent recurring charges when the period ends.
- Call during business hours: Timing your call when customer service is available increases the chance of speaking to a human representative.
- Prepare for retention offers: Expect offers or discounts to keep you; stick to your firm cancellation request.
- Use email as backup: If phone cancellation is difficult, escalate by sending a written cancellation request via email to have a documented trail.
- Escalate if necessary: Ask to speak with a supervisor if frontline customer service does not process the cancellation immediately.
- Check for hidden requirements: Some services require cancellation on desktop rather than mobile or require a phone call, so find the exact method.
- Remove payment methods: If all else fails, consider removing or blocking the payment method after cancellation attempts to prevent further charges, but be aware of potential consequences.
Why Do People Request Refunds from Troll
- Received a damaged or defective item: Customers want refunds or cancellations when items arrive damaged, defective, or with quality issues.
- Subscription commitment period: Dissatisfaction or change in needs before completing the mandatory three months subscription period may lead to cancellation desires.
- Change in subscription preferences: Customers sometimes want to cancel due to changes in how often they receive products or to modify their subscription frequency.
- Product dissatisfaction: Items not meeting customer expectations in fit, style, or quality can lead to cancellations or refund requests.
- Financial reasons: Customers might want to cancel to save money or due to changes in personal finances.
- Unwanted or unused products: Subscriptions producing items that customers do not use or want anymore can be a cause for cancellation.
- Inconvenience with return policy: Strict return conditions such as items needing to be unwashed, unworn, with tags, and shipped back within a limited timeframe may deter returns and prompt cancellations instead.
Troll Refund Script
Script
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Dear Troll, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Troll Refund Policy
Troll Co. requires customers to complete at least three subscription charges before they can cancel their membership. After fulfilling this minimum requirement, subscriptions can be canceled at any time. For assistance with subscriptions, customers can contact customerservice@trollcoclothing.com.
The Easiest Way to Get a Troll Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Troll—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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