The Ultimate Step by Step Guide to Cancelling a Tru Ya Sushi Subscription or Membership (truyasushisanjoseca.com)
By
Bella K.
|
Published
September 10, 2025
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Updated
September 11, 2025
Tru Ya Sushi is a popular sushi restaurant in San Jose that offers delicious sushi and Japanese dishes. They also provide convenient subscription services, allowing customers to get regular deliveries of their favorite sushi right to their door. If you see a charge from them, it’s probably for one of these handy sushi subscription plans. It's a great way to enjoy fresh sushi without having to go out!
Cancelling a subscription to Tru Ya Sushi is relatively straightforward but may require reaching out to customer service for guidance. Some users might find the process slightly complicated if they are unfamiliar with subscription management.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Tru Ya Sushi subscription.
How to Cancel Tru Ya Sushi: Step by Step
If you purchased through Credit/Debit Card:
Go to truyasushisanjoseca.com.
Click on the Login button and enter your account credentials.
Navigate to the Account Settings or Subscription Management section.
Locate your active subscription for card purchases.
Select the option to Cancel Subscription.
Follow any prompts to confirm your cancellation.
You should receive a confirmation email once the cancellation is processed.
If you purchased through PayPal:
Log in to your PayPal account.
Go to the Settings (gear icon) in the top right corner.
Select Payments and then click on Manage automatic payments.
Find Tru Ya Sushi in the list of merchants.
Click on the merchant name and select Cancel or Cancel Automatic Payments.
Confirm the cancellation when prompted.
If you purchased through Gift Card:
Visit truyasushisanjoseca.com.
Click on the Contact Us section at the bottom of the page.
Find the relevant phone number or email for customer service.
Provide them with your gift card details and request to cancel your subscription.
Wait for confirmation regarding the cancellation of the subscription.
How to Contact Tru Ya Sushi
If you need assistance, here's how you can get in touch with Tru Ya Sushi's support team.
Be Persistent: If the first representative says no, don't hesitate to ask to speak to a supervisor.
Use Specific Language: State that you wish to "cancel your subscription" directly to avoid confusion.
Timing is Key: Call during off-peak hours to minimize wait times and get better service.
Document Everything: Keep records of your conversations and emails, noting times and representatives’ names.
Express Frustration: Politely express your dissatisfaction with the service to get empathy and possibly a better response.
Offer Feedback: Sometimes, mentioning that you’re reconsidering due to cost or lack of benefits can lead to retention offers or easier cancellations.
Check for Perks: Inform them you're aware of other promotions or services that competitors offer, which may prompt a smoother cancellation.
Social Media Pressure: Posting your cancellation request on social media can often get a quicker response.
Use Cancellation Terms: Refer to any "trial periods" or "no-commitment" clauses to push for a hassle-free cancellation.
Follow Up in Writing: After the call, send a written confirmation of cancellation to ensure there’s a record.
Why Do People Request Refunds from Tru Ya Sushi
High prices compared to competitors
Poor customer service experiences
Inconsistent quality of food
Limited menu options
Changes in personal financial situation
Relocation to a different area
Dietary restrictions or lifestyle changes
Infrequent visits leading to underutilization
Receiving items not as described
Experiencing long wait times for orders
Promotion of competitor offers leading to better choices
Technical issues with online ordering
Tru Ya Sushi Refund Script
Script
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Dear Tru Ya Sushi, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Tru Ya Sushi Refund Policy
Tru Ya Sushi offers flexible membership options, allowing subscribers to cancel their plans at any time without penalty. To unsubscribe, members must submit a cancellation request via the website or directly contact customer service before the next billing cycle to avoid being charged for the upcoming month.
The Easiest Way to Get a Tru Ya Sushi Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Tru Ya Sushi—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering a subscription with Tru Ya Sushi, as they may employ tactics like requiring notice periods, having auto-renewal clauses, or imposing early cancellation fees. Always check the fine print for terms that might lock you in or make cancellation more difficult than expected. It’s crucial to understand these aspects to avoid any unexpected charges or complications when trying to cancel.
High prices compared to competitors
Poor customer service experiences
Inconsistent quality of food
Limited menu options
Changes in personal financial situation
Relocation to a different area
Dietary restrictions or lifestyle changes
Infrequent visits leading to underutilization
Receiving items not as described
Experiencing long wait times for orders
Promotion of competitor offers leading to better choices
Technical issues with online ordering
Account Number
Subscriber Name
Email Address
Phone Number
Billing Address
Payment Method Used
Last Billing Date
Reason for Cancellation
Confirmation of Previous Payments
Desired Cancellation Date
Any Promotional Codes Used
Customer Support Contact
Before cancelling your Tru Ya Sushi subscription, consider the benefits you'll lose access to, such as exclusive menu items or special promotions available only to members. You may miss out on loyalty rewards or discounts that could save you money on future orders. Additionally, check if there are any minimum commitment periods, as cancelling early might incur penalties. Lastly, ensure you understand the cancellation process to avoid being charged for an additional billing cycle.
Tru Ya Sushi offers flexible membership options, allowing subscribers to cancel their plans at any time without penalty. To unsubscribe, members must submit a cancellation request via the website or directly contact customer service before the next billing cycle to avoid being charged for the upcoming month.
To cancel your subscription for Tru Ya Sushi, you will need your password. If you've forgotten it, you can easily reset it by visiting [this link](https://truyasushisanjoseca.com/reset-password). Having your password handy will ensure a smooth cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Tru Ya Sushi subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Tru Ya Sushi account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Tru Ya Sushi online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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