The Ultimate Step by Step Guide to Cancelling a Trustly Subscription or Membership (trustly.net)
By
Bella K.
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Published
Invalid Date
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Updated
August 20, 2025
Trustly is a simple and secure way to handle your online payments directly from your bank account. They make it easy for you to pay for subscriptions or bills without needing to enter your card details every time. If you've noticed a charge from Trustly, it's likely for a service you signed up for, like streaming or online shopping, and they're just helping the company take your payment securely.
Canceling a subscription with Trustly can be complex due to the need for users to go through specific procedures and potentially contact customer support. It often involves navigating through various options that may not be straightforward.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Trustly subscription.
Document Everything: Take screenshots of your subscription details and any correspondence before starting the cancellation process.
Use Clear Language: When contacting support, be direct. Say you want to cancel your subscription immediately.
Choose the Right Time: Try to initiate the cancellation on weekdays during business hours for faster response times.
Escalate Quickly: If initial support doesn’t help, ask to speak to a manager or a higher department.
Leverage Social Media: Post your issue on their social media channels; companies often respond faster to public complaints.
Be Persistent: If you don’t get a response, follow up within a few days to ensure your request is being processed.
Cancel via Bank: If direct cancellation fails, contact your bank to block future payments.
Use the Exact Terms: Reference specific terms in your agreement when discussing cancellation to strengthen your case.
Consider a Little Patience: Some users found waiting a day or two can often result in better outcomes as requests may be processed more efficiently.
Look for a Cancellation Link: Check your account settings for hidden cancellation options that may bypass the customer service process.
Why Do People Request Refunds from Trustly
Unexpected charges to accounts.
Lack of usage or benefits derived from the service.
Billing errors or discrepancies noticed.
Dissatisfaction with customer service.
Increased fees or costs associated with the subscription.
Change in financial situation, such as job loss or budgeting needs.
Finding better alternatives or more cost-effective options.
Privacy concerns regarding data handling.
Difficulty in canceling or navigating the process.
Dissatisfaction with product or service quality.
Trustly Refund Script
Script
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Dear Trustly, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Trustly Refund Policy
Trustly offers users the ability to cancel their subscription or membership at any time through their account settings. Depending on the specific service, some fees may apply upon cancellation, and any remaining balances or charges will be settled accordingly.
The Easiest Way to Get a Trustly Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Trustly—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering a subscription with Trustly, as some services may implement notice periods or require cancellation to be done through specific channels, which can complicate the process. Additionally, watch for hidden fees associated with early termination or convoluted terms that might lock you into a longer commitment than anticipated. Always read the fine print to understand any potential obstacles to cancellation.
Unexpected charges to accounts.
Lack of usage or benefits derived from the service.
Billing errors or discrepancies noticed.
Dissatisfaction with customer service.
Increased fees or costs associated with the subscription.
Change in financial situation, such as job loss or budgeting needs.
Finding better alternatives or more cost-effective options.
Privacy concerns regarding data handling.
Difficulty in canceling or navigating the process.
Dissatisfaction with product or service quality.
Account number
Email address associated with the account
Full name of the account holder
Billing address
Phone number for verification
Last transaction date
Reason for cancellation
Subscription plan name
Transaction ID for recent payments
Instructions from Trustly for cancellation process
Before cancelling your Trustly subscription, it’s important to note that you will lose access to any ongoing transactions and payment features that simplify your online spending. Additionally, if you have linked accounts for recurring payments, those will be disrupted. Make sure to review any outstanding transactions to ensure they are completed before cancellation. Finally, check if there are any potential cancellation fees or conditions that might affect your decision.
Trustly offers users the ability to cancel their subscription or membership at any time through their account settings. Depending on the specific service, some fees may apply upon cancellation, and any remaining balances or charges will be settled accordingly.
To cancel your subscription with Trustly, you will need your password to access your account. If you've forgotten your password, you can reset it by visiting the following link: [Reset Password](https://trustly.net/reset-password). If you have any issues, their support team is available to assist you.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Trustly subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Trustly account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Trustly online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
TRUSTLY TRUSTLY.NET PAYMENT TO TRUSTLY TRUSTLY PAYMENT TRUSTLY TRANSACTION TRUSTLY SERVICE
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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