The Ultimate Step by Step Guide to Cancelling a TurboSMTP Subscription or Membership (turbo-smtp.com)
By
Bella K.
|
Published
August 20, 2025
|
Updated
August 21, 2025
TurboSMTP is an email delivery service that helps businesses send out emails smoothly and reliably. They offer different subscription plans, so you can choose one that fits your needs, whether you’re sending just a few emails or a lot. If you see a charge from them, it's likely for the plan you picked to ensure your emails reach your customers without any hiccups.
Canceling a subscription to TurboSMTP involves navigating their website and possibly interacting with customer support, which can be somewhat cumbersome. While not extremely difficult, it requires a bit of effort and time to locate the right cancellation option.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a TurboSMTP subscription.
How to Cancel TurboSMTP: Step by Step
If you purchased through turbo-smtp.com directly:
Visit the TurboSMTP website and log in to your account.
Navigate to the Account Settings section from the dashboard.
Select Billing from the menu.
Locate the Current Subscriptions or Active Plans section.
Click on the subscription you wish to cancel.
Click the Cancel Subscription button.
Follow the on-screen prompts to confirm the cancellation.
You should receive a confirmation email regarding the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on the Settings gear icon in the top right corner.
Select Account Settings and then Payments.
Click on Manage automatic payments.
Find the TurboSMTP entry in the list of subscriptions.
Click on the TurboSMTP subscription to open details.
Click on Cancel or Cancel Automatic Payments.
Confirm the cancellation when prompted.
If you purchased through Stripe:
Log in to your TurboSMTP account through the website.
Go to Account Settings.
Select Billing.
Find your active subscription in the Active Plans section.
Click on the subscription.
Select Cancel Subscription.
Confirm the cancellation when prompted.
Check your email for a cancellation confirmation.
If you purchased through a Mobile App:
Open the TurboSMTP mobile app.
Log in to your account.
Go to Settings from the main menu.
Tap on Subscriptions.
Select the subscription you want to cancel.
Tap on Cancel Subscription.
Follow the prompts to confirm your cancellation.
Look for a confirmation email regarding the cancellation.
How to Contact TurboSMTP
If you need assistance, here's how you can get in touch with TurboSMTP's support team.
Contact customer support during off-peak hours for quicker response times.
Be direct and concise in your cancellation request; avoid unnecessary details.
Use polite yet firm language to emphasize that you want to cancel.
Ask for confirmation in writing after your cancellation to have a record.
Escalate your request if the first representative cannot assist you; ask to speak to a supervisor.
Check if there’s a live chat option as it may yield faster results than email or phone.
Be prepared to threaten to dispute the charges with your bank if they refuse to cancel.
Time your cancellation right before billing cycles to avoid unwanted charges.
Use cancellation templates found online to frame your request professionally.
Follow up multiple times if you don’t receive a confirmation of cancellation.
Monitor your bank statement carefully after cancellation to ensure no charges go through.
Why Do People Request Refunds from TurboSMTP
High monthly costs compared to competitors.
Lack of advanced features needed for specific email marketing strategies.
Poor customer support experiences reported by users.
Technical issues with sending or deliverability.
Unfavorable pricing plans that don't match usage.
Difficulty in managing contacts and lists effectively.
Inadequate reporting and analytics tools.
Limited integration options with other tools.
Changes in business needs requiring different service.
Subscription renewal confusion and lack of clarity on terms.
TurboSMTP Refund Script
Script
Copy
Dear TurboSMTP, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
TurboSMTP Refund Policy
TurboSMTP allows users to cancel their membership or subscription at any time through their account settings. Upon cancellation, users can continue to access their services until the end of the current billing cycle, after which they will not be charged for the next period.
The Easiest Way to Get a TurboSMTP Refund
If you're frustrated trying to cancel your subscription, membership, or bill from TurboSMTP—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
TurboSMTP may implement tactics like requiring cancellation requests to be made several days before the billing cycle ends, which can catch you off guard if you don't pay attention to deadlines. Review your terms carefully because there may be stipulations on early cancellation fees, and not all plans allow for immediate cancellation without further charges. Always be aware of the renewal policy to avoid being unexpectedly billed.
High monthly costs compared to competitors.
Lack of advanced features needed for specific email marketing strategies.
Poor customer support experiences reported by users.
Technical issues with sending or deliverability.
Unfavorable pricing plans that don't match usage.
Difficulty in managing contacts and lists effectively.
Inadequate reporting and analytics tools.
Limited integration options with other tools.
Changes in business needs requiring different service.
Subscription renewal confusion and lack of clarity on terms.
Email address associated with the account
Account password for authentication
Subscription plan details
Billing cycle information
Payment method used for the subscription
Reason for cancellation (if required)
Any promotional codes used during sign-up
Cancellation confirmation number (if applicable)
Contact information for customer support
Terms of service or cancellation policy review
Before cancelling your TurboSMTP subscription, be aware that you will lose access to all email sending capabilities and any features like real-time analytics, dedicated IP addresses, and priority support. Additionally, any unused email credits will be forfeited, and you may miss out on important updates or promotions available only to active accounts. Make sure to download any necessary data or reports before you proceed, as this information may not be retrievable after cancellation.
TurboSMTP allows users to cancel their membership or subscription at any time through their account settings. Upon cancellation, users can continue to access their services until the end of the current billing cycle, after which they will not be charged for the next period.
Yes, you will need your password to cancel your TurboSMTP subscription. If you've forgotten your password, you can reset it using this link: [Reset Password](https://www.turbo-smtp.com/forgot-password). Once you have access to your account, you can proceed with the cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your TurboSMTP subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your TurboSMTP account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel TurboSMTP online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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