The Ultimate Step by Step Guide to Cancelling an UpGas Subscription or Membership (upgas.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
UpGas is a company that helps you manage your home gas services easily. They offer subscriptions for gas delivery, making sure you always have what you need without the hassle. Each month, you'll receive a bill for your gas usage, which is super straightforward and user-friendly. Basically, they take care of your gas needs so you can focus on more important things!
Canceling a subscription to UpGas can be somewhat complicated due to multiple steps and potential requirements such as contacting customer service. Additionally, users may experience delays or confusion during the process, increasing the difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a UpGas subscription.
How to Cancel UpGas: Step by Step
If you purchased through UpGas.com:
Visit the UpGas website and log in to your account.
Click on your profile icon in the top right corner.
Select Account Settings from the dropdown menu.
Navigate to the Subscriptions section.
Find the subscription you wish to cancel.
Click on Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through Apple:
Open the Settings app on your Apple device.
Tap on your name at the top to access your Apple ID settings.
Select Subscriptions.
Find the UpGas subscription in the list.
Tap on the subscription and select Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find the UpGas subscription and tap on it.
Select Cancel Subscription.
Follow the on-screen instructions to confirm the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on Settings (gear icon) in the top right corner.
Select Payments on the menu.
Under Manage automatic payments, find UpGas.
Select the UpGas subscription.
Click on Cancel to stop future payments.
How to Contact UpGas
If you need assistance, here's how you can get in touch with UpGas's support team.
Document Everything: Keep a detailed record of your communications, including dates, times, and the names of representatives you speak with.
Use Clear Language: Be straightforward in your request to cancel. Using phrases like "I want to cancel my subscription today" can be effective.
Call During Off-Peak Hours: Try calling early in the morning or late in the evening to avoid long wait times.
Ask for a Supervisor: If encountering resistance, politely request to speak with a supervisor who may have more authority to process cancellations.
Be Persistent: If your request isn't handled immediately, follow up regularly—persistence can pay off.
Use Social Media: Mention your cancellation issue on Twitter or Facebook for quicker responses, as many companies prioritize public complaints.
Timing is Key: Cancel right before the billing period to avoid additional charges, ensuring you don’t get charged for another month.
Leverage Membership Benefits: If you're part of a loyalty program, mention it to see if they can offer a better resolution before canceling.
Check Conversations on Forums: Look for tips specific to UpGas from Reddit threads where users have shared their successful cancellation experiences.
Be Firm but Polite: Maintain a respectful tone even when frustrated. A calm demeanor can lead to better results.
Why Do People Request Refunds from UpGas
High costs associated with monthly bills.
Lack of usage leading to wasted expenses.
Service issues such as outages or reliability problems.
Better deals available from competitors.
Poor customer service experiences.
Changes in financial situation requiring budget cuts.
Increased rates without prior notice.
Confusion regarding billing and fees.
Moving to a location not serviced by UpGas.
Contract terms that were not clearly explained.
UpGas Refund Script
Script
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Dear UpGas, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
UpGas Refund Policy
UpGas allows members to cancel their subscription at any time without penalties. To terminate your membership, simply log into your account and follow the cancellation instructions. Please note that any billing cycle fees already charged will not be refunded.
The Easiest Way to Get a UpGas Refund
If you're frustrated trying to cancel your subscription, membership, or bill from UpGas—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
UpGas may employ tactics such as offering discounts for longer subscriptions, making it feel costly to cancel early, or requiring you to navigate through multiple steps to find the cancellation option. Be cautious of any terms regarding minimum commitment periods or hidden fees that may apply if you decide to cancel before the agreed time. Always read the fine print to understand your rights and potential penalties before subscribing.
High costs associated with monthly bills.
Lack of usage leading to wasted expenses.
Service issues such as outages or reliability problems.
Better deals available from competitors.
Poor customer service experiences.
Changes in financial situation requiring budget cuts.
Increased rates without prior notice.
Confusion regarding billing and fees.
Moving to a location not serviced by UpGas.
Contract terms that were not clearly explained.
Account Number: Your unique identifier for the account.
Email Address: The email linked to your UpGas account.
Billing Address: The address associated with your account.
Phone Number: A contact number for verification purposes.
Subscription Type: The specific plan or membership you wish to cancel.
Reason for Cancellation: Information on why you're choosing to cancel.
Payment Method: Details of how you were billed (credit card, bank account, etc.).
Cancellation Deadline: Information on if you are within a cancellation period.
Confirmation of Previous Payments: Records of payments made if necessary.
Security Questions/Answers: Any answer you might need for verification.
Before cancelling your UpGas subscription, keep in mind that you will lose access to exclusive features like real-time usage tracking and personalized energy-saving tips. Additionally, any accumulated loyalty rewards or discounts will be forfeited. Make sure to review any cancellation policies, as there might be fees associated with early termination. Lastly, consider whether you may want to reactivate your subscription in the future, as rejoining could come with different terms.
UpGas allows members to cancel their subscription at any time without penalties. To terminate your membership, simply log into your account and follow the cancellation instructions. Please note that any billing cycle fees already charged will not be refunded.
To cancel your UpGas subscription, you will need your password for authentication. If you've forgotten it, you can easily reset your password by visiting [this link](https://upgas.com/reset-password). Once you have access to your account, follow the cancellation process outlined in your settings.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your UpGas subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your UpGas account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel UpGas online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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