The Ultimate Step by Step Guide to Cancelling an upol Subscription or Membership (upol.cz)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
UPOL, through its dining services, provides meals to students, university staff, and the general public with options including vegetarian, vegan, and gluten-free dishes. Customers can manage their dining accounts and subscriptions online, recharging them via credit cards or setting up direct debit payments for convenient monthly billing. Meals can be ordered in advance or on the spot at various canteens and FreshUP locations, with payments accepted by card, cash, or meal vouchers. This service is why someone might see a bill or subscription fee from UPOL.
Based on the available information, cancellation involves simply clicking a cancel button and confirming, which is a straightforward and quick process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a upol subscription.
How to Cancel upol: Step by Step
If you purchased through a Credit/Debit Card:
Log in to your account on the UPOL website at portal.upol.cz using your university email address and password.
Navigate to the "My Profile" section located in the upper right corner.
Select "Subscription Management" or "Billing" from the list on the left side of the screen.
Find the active subscription you wish to cancel.
Click on the "Cancel Subscription" option next to the relevant subscription.
Confirm the cancellation when prompted.
If you purchased through the UPOL Gift Shop:
Visit the UPOL Gift Shop website.
Log in using your account credentials.
Click on "Order History" or a similar option in your account dashboard.
Locate the subscription and select it to view details.
Click on the "Cancel Subscription" button.
Follow any additional prompts to confirm the cancellation.
How to Contact upol
If you need assistance, here's how you can get in touch with upol's support team.
Initiate cancellation online first: Start by attempting to cancel through your account profile or subscription settings on the website to document your effort.
Act before the billing cycle renewal date: Cancelling well before the next payment avoids automatic charges and potential disputes.
Keep record of all communications: Save screenshots, emails, and chat transcripts as proof of cancellation requests and confirmations.
Use assertive but polite language: Clearly state your intent to cancel and request written confirmation of cancellation without being rude.
If online cancellation is difficult or disabled, escalate: Contact customer service via phone or email, demanding escalation if initial reps are unhelpful.
Ask for confirmation number or email: Always request a confirmation number or email as validation of your cancellation.
Check billing statements after cancellation: Monitor your bank or card statements to ensure no further charges are made.
If billed after cancellation, dispute charges promptly: Use your bank or credit card dispute process if you are charged post cancellation.
Post on forums or social media: When stuck, public posts can elicit faster responses from companies wanting to protect their reputation.
Try multiple contact methods: If email isn’t answered, try live chat, phone calls, or social media messages to get attention.
Why Do People Request Refunds from upol
Financial difficulties or changes in budget leading to inability to afford the membership or subscription.
Unsatisfactory service or product quality that does not meet expectations.
Lack of use or engagement with the service, resulting in cancellation due to no longer needing it.
Better alternatives available in the market prompting a switch.
Technical issues or difficulties with accessing or using the service.
Unclear billing or unexpected charges causing dissatisfaction.
Change in personal circumstances such as moving to a location where the service is unavailable.
Customer service dissatisfaction including poor support or unresolved issues.
Privacy concerns or distrust of the company's data handling policies.
Political or ideological disagreement with the company's values or content, although less common.
upol Refund Script
Script
Copy
Dear upol, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
upol Refund Policy
Upol.cz membership or event registration cancellations must be communicated by contacting konferencniservis@upol.cz. If cancellation is done by May 10th, the registration fee will be refunded minus a 5 EUR administrative cancellation fee; no refunds are issued for cancellations after this date. Refunds, if approved, are processed after the relevant event or conference.
The Easiest Way to Get a upol Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from upol—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
U-pol (upol.cz) does not appear to have clear public terms that impose lock-ins, early cancellation fees, or mandatory contract durations for memberships or subscriptions. Users can generally cancel their subscription at any time, but it is important to carefully review the specific subscription agreement or contact the provider for exact details to avoid any surprises. However, always watch out for any terms listed in the subscription confirmation or user agreement that may impose notice periods or limitations on cancellation.
Financial difficulties or changes in budget leading to inability to afford the membership or subscription.
Unsatisfactory service or product quality that does not meet expectations.
Lack of use or engagement with the service, resulting in cancellation due to no longer needing it.
Better alternatives available in the market prompting a switch.
Technical issues or difficulties with accessing or using the service.
Unclear billing or unexpected charges causing dissatisfaction.
Change in personal circumstances such as moving to a location where the service is unavailable.
Customer service dissatisfaction including poor support or unresolved issues.
Privacy concerns or distrust of the company's data handling policies.
Political or ideological disagreement with the company's values or content, although less common.
Identifikační údaje (např. jméno, číslo studenta/zaměstnance, Portal ID)
Důvod pro zrušení služby, členství či platby (odůvodnění žádosti)
Specifikace služby nebo členství, které chce uživatel zrušit
Kontaktní údaje (e-mail, telefon)
Vlastnoruční podpis (pokud je žádost vyžadována v papírové podobě)
Podání žádosti přes univerzitní portál nebo formulář (většina žádostí se podává elektronicky, někdy je třeba tisk a podpis)
Případné další osobní údaje (např. adresa, příjmení, titul – pokud došlo ke změně)
Before cancelling your UPOL subscription or membership, be aware that you will lose access to all premium content and exclusive features associated with your account. This includes any specialized resources or services that are only available to active members. Also, any ongoing benefits like discounts or priority support will end immediately upon cancellation. Consider any obligations or outstanding payments you might have before cancelling to avoid potential issues.
Upol.cz membership or event registration cancellations must be communicated by contacting konferencniservis@upol.cz. If cancellation is done by May 10th, the registration fee will be refunded minus a 5 EUR administrative cancellation fee; no refunds are issued for cancellations after this date. Refunds, if approved, are processed after the relevant event or conference.
To cancel a subscription on UPOL (upol.cz), you will need your password to log into the UP Portal as there is no indication of phone or unauthenticated chat support for subscription cancellation. If you have forgotten your password, you can reset it using the UPOL password reset link: https://zakazky.upol.cz/registrace_forgotpasswd.html?lang=en. Additionally, if you need help, UPOL provides a Helpdesk at http://www.helpdesk.upol.cz for password reset requests.
We've actually written a step by step guide on how to get a refund from upol. Check it out!
The cancellation process typically takes about 1 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your upol subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your upol account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel upol online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
