Venngage is an online design tool that helps you make all kinds of visuals like infographics, brochures, posters, charts, and presentations easily. They offer a free plan with limited features for simple use. If you want more options like unlimited designs, private sharing, premium icons, and better export formats (like PDF or PowerPoint), you can subscribe to their Premium or Business plans which are billed monthly or yearly. The Business plan is popular for teams and includes extra features such as brand kits and team collaboration. If you’re seeing charges from Venngage, it’s likely from one of these subscription plans giving you access to their advanced design tools.
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The cancellation process is straightforward and fully self-service through the account settings on Venngage's website. It involves a few clear steps and confirmation prompts, with additional support options available if needed.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Venngage subscription.
How to Cancel Venngage: Step by Step
If you purchased through Venngage:
- Log into your Venngage account.
- Access your account profile:
- You can use this link to go directly to your account settings, or
- Click your initials on the top right menu and select "My Account" from the drop-down.
- Click the "Subscription" tab on the left toolbar of the Account page.
- Scroll to the bottom of the page and select "Cancel Subscription".
- Leave a rating and feedback about your cancellation, then click "Cancel Account".
- A modal will pop up asking you to confirm the cancellation:
- Click "Yes, Cancel" to confirm canceling your subscription.
- If you wish to quit the cancellation process, click "No, I'll Stay" to return to your account page without making changes.
- To check your subscription status, revisit your Account details page and click the "Subscription" tab to see "Canceled" under "Status".
If you need assistance, here's how you can get in touch with Venngage's support team.
Tips and Tricks for Getting a Venngage Refund
- Contact support early, ideally more than 24 hours before renewal to ensure cancellation is processed on time.
- Use clear, firm language in your cancellation request, stating you want to cancel immediately and do not want any further charges.
- Document all communication including screenshots or emails when requesting cancellation to provide proof if needed.
- Request confirmation explicitly from support that your subscription is canceled and no further payments will be taken.
- Be persistent and escalate if initial support does not respond or cancels on your request. Reach out multiple times or ask to speak with a supervisor.
- Use the account settings cancellation if available, but always follow up with support email to confirm cancellation fully completed.
- Cancel on a desktop interface as mobile apps or mobile browser versions might not show all cancellation options properly.
- Check your billing statement after cancellation to ensure no unexpected charges post cancellation date.
- Ask for a refund if charged mistakenly after cancellation request, referencing your previous communications.
- Time your cancellation around subscription cycles, preferably cancel at least 24-48 hours before renewal to avoid auto charges.
Why Do People Request Refunds from Venngage
- Subscription coverage downsized: One subscription no longer covers a whole class, prompting users to switch to free alternatives.
- Interface frustrations: Difficulty navigating the UI and finding needed features.
- Feature limitations: Page limitations on multi-page documents, image upload limits, inability to download print-quality PDFs, and single-page viewing in multi-page designs.
- Cost concerns: Desired features requiring paying for upgrades, perceived high pricing relative to value.
- Poor customer service: Difficulty getting support, no phone support, and refusal of refund requests.
- Non-intuitive and clunky software: Even experienced users find it difficult and slow to use.
- Persistent upgrade prompts: Constant mailbots pushing upgrades annoy users.
- Account cancellation difficulties: Users report challenges when trying to close their account.
- Limited editable export options: Editable downloads like PowerPoint require costly business plan upgrades.
- Performance issues: Occasional tool slowness impacting workflow.
Venngage Refund Script
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Dear Venngage, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Venngage Refund Policy
Venngage's subscription cancellation requires users to cancel through their account settings, after which they retain access to paid features until the end of the current billing cycle, with all future billing stopped. Refunds may be granted within 30 days of the original transaction upon reasonable request, but no refunds are available if exports or downloads have occurred during the billing period. To cancel or request a refund, users must contact Venngage support via email at info@venngage.com for assistance.
The Easiest Way to Get a Venngage Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Venngage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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