The Ultimate Step by Step Guide to Cancelling a VetNOW Subscription or Membership (vetnow.com)
By
Bella K.
|
Published
August 21, 2025
|
Updated
August 22, 2025
VetNOW is an online platform that connects pet owners with licensed veterinarians for virtual consultations. They offer subscription plans that make it easy to get help for your furry friend anytime you need it, whether it's a quick question or a more in-depth follow-up. You might see a charge from them if you sign up for a plan or use their services for vet visits online. It's a convenient way to keep your pet healthy without needing to go to a clinic!
Canceling a subscription with VetNOW typically involves accessing your account settings or customer support, which can be straightforward for most users. However, some may find it slightly challenging if they encounter technical issues or unclear instructions.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a VetNOW subscription.
How to Cancel VetNOW: Step by Step
If you purchased through vetnow.com:
Visit vetnow.com and log into your account.
Navigate to the Your Account section.
Select Subscription Management.
Locate your active subscription and click on Manage Subscription.
Select the option to Cancel Subscription.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email once your cancellation is processed.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your VetNOW subscription.
Tap on Cancel Subscription at the bottom of the screen.
Confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find and select your VetNOW subscription.
Tap on Cancel Subscription.
Follow the prompts to complete your cancellation.
If you purchased through a third-party service:
Log into the third-party service account where you purchased the VetNOW subscription.
Navigate to the Subscriptions or Billing section.
Find your VetNOW subscription.
Select the option to Cancel Subscription.
Confirm the cancellation when prompted.
Check for confirmation from the third-party service regarding your cancellation.
How to Contact VetNOW
If you need assistance, here's how you can get in touch with VetNOW's support team.
Contact Customer Support via chat or phone; some users find success through less formal channels.
Be polite but firm while explaining that you want to cancel; this often leads to better results.
Request to speak to a supervisor if the first representative isn’t helpful; escalation often yields better outcomes.
Call at off-peak hours (e.g., early morning or late evening) to avoid long wait times and have more attentive reps.
Use email as a follow-up if calling doesn’t work; keep it simple and to the point.
Prepare to offer a reason for your cancellation; users report this sometimes leads to retention offers.
Inquire about any special deals or offers they've mentioned during the call; you might be able to negotiate.
Document every interaction, including names and times, should you need to escalate issues later.
Utilize social media to publicly express frustration; companies often respond faster to public inquiries.
Check your billing cycle and aim to cancel just before a billing date to avoid getting charged again.
Consider using a temporary card number from your bank to preempt future charges while you sort out cancellation.
File a complaint with consumer protection agencies if your cancellation is ignored.
Look for cancellation scripts online that have worked for others to guide your conversation.
Why Do People Request Refunds from VetNOW
High costs make it difficult to maintain the subscription.
Not enough usage to justify the expense.
Service quality does not meet expectations.
Changed financial circumstances impacting budget.
Pet passed away or is no longer in need of services.
Lack of available features or resources needed.
Frustration with customer support experiences.
Finding better alternatives elsewhere.
Preference for in-person visits instead of online consultations.
Changed doctor or veterinary preferences.
Concerns about data privacy or security.
Incompatibility with pets' needs or health conditions.
Subscription plans are not flexible enough.
Difficulty navigating the platform or using the services.
Avoiding recurring charges left unnoticed in bills.
VetNOW Refund Script
Script
Copy
Dear VetNOW, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
VetNOW Refund Policy
VetNOW offers a flexible membership cancellation policy, allowing users to cancel their subscription at any time. Upon cancellation, members will not be charged for the next billing cycle, but they will retain access to services until the current cycle concludes.
The Easiest Way to Get a VetNOW Refund
If you're frustrated trying to cancel your subscription, membership, or bill from VetNOW—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious with VetNOW's subscription options, as there may be clauses that require advance notice for cancellation or potential early termination fees. Always check the specific terms and conditions to avoid unexpected charges, and consider whether there are any promotional lock-ins that could extend your commitment without your awareness. Stay vigilant about billing dates, as some services may automatically renew if not canceled in a timely manner.
High costs make it difficult to maintain the subscription.
Not enough usage to justify the expense.
Service quality does not meet expectations.
Changed financial circumstances impacting budget.
Pet passed away or is no longer in need of services.
Lack of available features or resources needed.
Frustration with customer support experiences.
Finding better alternatives elsewhere.
Preference for in-person visits instead of online consultations.
Changed doctor or veterinary preferences.
Concerns about data privacy or security.
Incompatibility with pets' needs or health conditions.
Subscription plans are not flexible enough.
Difficulty navigating the platform or using the services.
Avoiding recurring charges left unnoticed in bills.
Account Email Address
Subscription ID or Account Number
Billing Information (credit card details or payment method)
Reason for Cancellation
Date of Last Payment
Username or Account Name
Contact Information (phone number or address)
Access to the Account (password or security questions)
Before cancelling your VetNOW subscription, be aware that you will lose access to convenient virtual veterinary consultations, which include advice and guidance from licensed veterinarians. Additionally, any ongoing health plans or pet health records associated with your account will no longer be available. If you have any unused consultation credits, check if they expire immediately upon cancellation. Consider if your pet might need future virtual appointments or if there are any upcoming benefits you would forfeit.
VetNOW offers a flexible membership cancellation policy, allowing users to cancel their subscription at any time. Upon cancellation, members will not be charged for the next billing cycle, but they will retain access to services until the current cycle concludes.
Yes, you will need your password to cancel your VetNOW subscription. If you’ve forgotten your password, you can reset it by visiting [this link](https://vetnow.com/reset-password). For further assistance, you can also contact their customer support for help.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your VetNOW subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your VetNOW account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel VetNOW online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
VetNOW VetNOW.com VetNOW Services VetNOW Telehealth VetNOW Pet Care VetNOW Consultation VetNOW Veterinary Service
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