VicoHome Cloud Service offers a subscription called the Awareness Plan that gives you extra security features. With this subscription, you get longer cloud storage for your video recordings—up to 60 days with 30GB of space—and AI-powered alerts that recognize people, packages, animals, and vehicles. The plan also lets you set customized activity zones and enjoy full-length videos up to 3 minutes. You might see charges from VicoHome on your bill if you opted for this subscription to keep your home security cameras smarter and better protected.
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The cancellation process is relatively straightforward with clear steps provided in-app and through major app stores (App Store and Google Play). Users need to navigate through a few screens and confirm cancellation, making it moderately easy but requiring some familiarity with app settings.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a VicoHome Cloud Service subscription.
How to Cancel VicoHome Cloud Service: Step by Step
If you purchased through the VicoHome App:
- Open the VicoHome app.
- Tap on the "User" page, then select "Awareness" to navigate to the "My Service" page.
- On the "My Service" page, select "Manage" to reach the "Manage Subscription" page.
- Tap "Cancel Subscription" on the "Manage Subscription" page.
- Confirm your decision by selecting "Still Cancel".
- Choose a reason for the cancellation from the provided options.
- Tap "Submit and Cancel".
If you purchased through Apple:
- After submitting the cancellation in the app, you will be redirected to the App Store.
- Tap on your profile icon at the top of the screen.
- Tap "Subscriptions".
- Select the subscription you want to cancel.
- Tap "Cancel Subscription" and confirm your choice.
If you purchased through Google Play:
- Cancellation is initiated within the app; check the subscription status.
- Navigate to User > Awareness > My Service > Manage Subscriptions to confirm cancellation.
Alternative Method: Cancel Through App Store or Google Play:
- For iOS users, open the "Settings" app on your device.
- Tap your Apple ID at the top.
- Select "Subscriptions".
- Find the subscription and choose "Cancel Subscription" to confirm.
- For Android users, open the Google Play Store app.
- Tap the menu icon and choose "Subscriptions".
- Locate and select the subscription to cancel.
If you need assistance, here's how you can get in touch with VicoHome Cloud Service's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a VicoHome Cloud Service Refund
- Attempt cancellation at least 24 hours before renewal time to avoid charges.- Use direct language like "Please cancel my subscription immediately" when contacting support.- Escalate by requesting to speak to a supervisor or manager if initial attempts fail.- If using app stores (Google Play, Apple App Store), cancel subscription through store settings to prevent automatic payments.- Check for subscription linked to multiple payment platforms (app store, website) and cancel all.- Use screenshot or save chat/email confirmations as proof of cancellation request.- Timing cancellations around trial period end or billing cycles can improve success rate.- Request a refund explicitly if charged after cancellation request.- Some users mention reinstalling app and looking for cancellation options hidden in different menus.- Contact if cancellation is not processed timely.
Why Do People Request Refunds from VicoHome Cloud Service
- Poor camera quality and product performance issues: complaints about cameras not connecting, missing movements, and overall poor functioning.
- Connection and setup problems: devices not connecting or battery issues causing dissatisfaction.
- Customer service problems: difficulty contacting support, lack of response, and poor handling of issues.
- Difficulty canceling subscription: users report spending excessive time trying to cancel their service.
- Hidden charges and unexpected subscription costs: users feel misled about needing to pay additional fees for premium services.
- Product misrepresentation and misleading marketing: claims that products are compatible with certain services like Google Home are false.
- Poor handling of customer inquiries: dismissive or rude support behavior contributing to frustration.
- Frustration and dissatisfaction overall: strong negative sentiments like "waste of money" and advice to avoid the service.
VicoHome Cloud Service Refund Script
Script
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Dear VicoHome Cloud Service, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
VicoHome Cloud Service Refund Policy
VicoHome Cloud Service allows you to cancel your subscription at any time through the app or directly via the App Store or Google Play store. Cancellation must be completed before the next billing cycle to stop automatic renewal. Refunds cannot be requested through the app but must be requested through the Apple or Google Play accounts used for purchase, with processing times typically taking 5-10 business days.
The Easiest Way to Get a VicoHome Cloud Service Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from VicoHome Cloud Service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
VicoHome Cloud Service charges could show up on your statement as: VicoHome Awareness Basic Plan VicoHome Awareness Plus Plan VicoHome Awareness Pro Plan VicoHome Cloud Service VicoHome Subscription or simply Vicohome. Prices and plan names might vary slightly depending on region and platform but these are the common descriptors based on available data.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.