The Ultimate Step by Step Guide to Cancelling a Video Up Subscription or Membership (video-up.app)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
Video Up at video-up.app is a platform that helps you create awesome videos easily. They offer subscriptions that let you access tools for editing and sharing your videos online. If you see a charge from them, it’s likely for a monthly plan that gives you extra features to enhance your video-making experience.
Cancelling a subscription to Video Up can be somewhat straightforward, though it may involve navigating through the account settings. Users might encounter a few steps that could be slightly confusing or time-consuming.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Video Up subscription.
How to Cancel Video Up: Step by Step
If you purchased through video-up.app:
Log in to your account at video-up.app.
Navigate to the Account Settings section.
Select Billing from the menu.
Find your Subscription details and click on Manage Subscription.
Click on Cancel Subscription.
Follow the prompts to confirm cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your device.
Tap your name, then select Subscriptions.
Find and tap on Video Up.
Tap on Cancel Subscription.
Confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Find and select Video Up.
Tap on Cancel Subscription.
Follow the prompts to complete the cancellation.
If you purchased through a different billing source:
Check your billing statement for contact details.
Visit the customer support page of that billing source.
Follow the specific cancellation instructions provided there.
How to Contact Video Up
If you need assistance, here's how you can get in touch with Video Up's support team.
Contact Customer Support via chat or phone just before they close for the day to increase chances of speaking with a representative.
Prepare Your Case by listing specific reasons why you want to cancel, focusing on dissatisfaction with service or value.
Be Polite but Firm in your initial approach; a friendly demeanor can sometimes lead to better outcomes.
Escalate if Necessary: If the first representative can’t help, ask to speak with a supervisor or a manager for better assistance.
Use Emotional Language when explaining why you want to cancel; frame it as emotional or personal to elicit empathy.
Timing Matters: Call early in the morning or late in the evening when agents are less busy.
Set a Cancellation Reminder: If prompted to confirm over email, set a reminder to ensure you don't miss it.
Documentation: Keep records of all communications and confirmations of cancellation as proof in case of future charges.
Be Ready for Retention Offers: Prepare to say no to discounts or offers intended to keep you as a customer.
Follow Up: After cancellation, monitor your bank statements for any unexpected charges, and follow up if necessary.
Why Do People Request Refunds from Video Up
High monthly cost that doesn't fit budget
Limited content that fails to meet expectations
Less usage than anticipated
Technical issues affecting user experience
Unsatisfactory customer support responses
Preference for competing services with better offerings
Changes in personal circumstances (e.g., moving, job loss)
Subscription fatigue from managing multiple services
Infrequency of use leading to reevaluation of value
Desire for a different content type that Video Up doesn’t provide
Video Up Refund Script
Script
Copy
Dear Video Up, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Video Up Refund Policy
Video Up allows members to cancel their subscription at any time through their account settings. Cancelled subscriptions will remain active until the end of the current billing cycle, after which no further charges will occur. Refunds for prior payments are typically not provided upon cancellation.
The Easiest Way to Get a Video Up Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Video Up—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Video Up may employ tactics like requiring you to navigate through multiple steps to cancel or presenting upsell offers at the cancellation stage. Often, subscriptions can be canceled at any time, but be sure to check for any hidden fees, terms that lock you in for a minimum period, or difficult-to-find cancellation options in the user interface. Always read the fine print to avoid unexpected charges.
High monthly cost that doesn't fit budget
Limited content that fails to meet expectations
Less usage than anticipated
Technical issues affecting user experience
Unsatisfactory customer support responses
Preference for competing services with better offerings
Changes in personal circumstances (e.g., moving, job loss)
Subscription fatigue from managing multiple services
Infrequency of use leading to reevaluation of value
Desire for a different content type that Video Up doesn’t provide
Account Email Address
Subscription ID or Confirmation Number
Billing Information (e.g., last four digits of the credit card used)
Username or Account Name
Reason for Cancellation
Date of Cancellation Request
Access to Account Settings
Customer Support Contact Information
Any Promotional Codes Used
Before cancelling your Video Up subscription, be aware that you'll lose access to exclusive content features like premium video editing tools and direct publishing options. Additionally, any ongoing projects may become inaccessible, so it's wise to save your work beforehand. Check if there are any outstanding fees or pro-rated charges associated with the cancellation. Lastly, consider whether you might want to reactivate your subscription later, as some features or content may not be available for free.
Video Up allows members to cancel their subscription at any time through their account settings. Cancelled subscriptions will remain active until the end of the current billing cycle, after which no further charges will occur. Refunds for prior payments are typically not provided upon cancellation.
To cancel your subscription on Video Up (video-up.app), you will need to log in using your password. If you’ve forgotten your password, you can easily reset it by visiting [this link](https://video-up.app/reset-password). If you need further assistance, you might also explore their support options.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Video Up subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Video Up account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Video Up online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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