Visible is a wireless service provider that offers a simple prepaid phone plan where you pay a flat rate (usually $25/month) for unlimited talk, text, and data through Verizon's network. You subscribe and manage your plan completely online or via their app, with no paper bills sent—you pay upfront each month. Taxes and fees are included in the price, and if you don't pay, your service can be suspended or canceled. It's a straightforward option for phone service with no contracts, where billing happens automatically via your chosen payment method.
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Canceling a subscription with Visible is relatively straightforward as it can be done within the app by navigating to the profile and managing the membership. The process requires simple navigation but must be done before the next renewal and membership cancellation must precede app deletion, which could be slightly inconvenient for some users.
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How to Cancel Visible: Step by Step
If you purchased through Visible.com:
- Go to www.visible.com.
- Click on Help in the drop-down menu.
- Select Help Center.
- Find and click on the blue Chat box.
- Type "live agent" to connect with a customer support representative.
- Follow the representative's instructions to finalize your cancellation.
Tips & Tricks for Canceling Visible
- Turn off autopay early enough; Visible applies autopay one day before the payment is due.
- Cancel at least three days before the new billing cycle to avoid being charged for the next month.
- Use the Visible app to cancel service directly via the "Cancel Service" button in settings.
- Contact Visible support chat for cancellation requests; some users report success getting canceled quickly and having payment methods removed.
- If chat is unresponsive, simply stop making payments after turning off autopay; service usually cancels automatically shortly after the due date.
- Keep an eye on timing: Visible bills the day before the month starts and service stops within 24 hours of missed payment once autopay is off.
- For free trials, removing the eSim and deleting the app can prevent charges since no payment is on file.
- Port your number out to another provider if you want to keep the number but cancel Visible service.
- Create a new account with a new email if you let service end and later want to return without keeping your old number.
- Escalate by contacting VisibleCareSupport via direct messages on forums if you encounter difficulties or want to pause service temporarily.
Visible Customer Service Info
If you need assistance, here's how you can get in touch with Visible's support team.
Cancel Visible Script
Script
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Dear Visible Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to my current financial situation, I must prioritize my expenses and, unfortunately, can no longer maintain my subscription with Visible.
I would appreciate your assistance in processing this cancellation as soon as possible. Thank you for your understanding and support during this time.
Best regards,
Frequently Asked Questions
Visible allows members to cancel their service at any time for any reason, but no refunds are issued for payments already made. Canceling service may result in losing credits or promotional access on the account. Members can port their wireless number to another carrier, which effectively cancels service with Visible for that number, but no refunds are provided upon porting.
To cancel your Visible subscription, you need to do it through the Visible app by navigating to your Profile tab, then My Account, and Manage My Membership. It does not explicitly state that the password is needed for cancellation, but since cancellation is done within your account in the app, it's likely you need to be logged in. If you need to reset your password to access your account, you can do so at this link: https://www.visible.com/forgot-password
- No refunds for cancellations: Visible’s policy is no refunds once the account is activated; customers lose any remaining prepaid service time or credits.
- Payment and auto-pay issues: Missed payments despite auto-pay being enabled, backend payment processing failures, leading to unexpected service suspensions or cancellations.
- Poor customer service: Unhelpful, unresponsive, poorly trained representatives who give false promises, lie, or ignore customer issues.
- Service activation problems: Long delays and multiple interactions required to activate new SIM cards or eSIMs; no data or limited calls after upgrade.
- Technical issues: Problems with voicemail, outgoing caller ID, and service disruptions causing frustration.
- Shipping and address issues: Repeated failed SIM card shipments due to incomplete or incorrect addresses, with Visible not resolving or updating delivery details effectively.
- Account cancellations without clear communication: Accounts being canceled or suspended suddenly, sometimes attributed to technical errors.
- Value dissatisfaction: Customers feeling the service and support do not justify the cost, leading to cancellations and switching to other providers.
You can cancel your Visible subscription at any time for any reason, with no lock-in contracts or early cancellation fees. However, once canceled, you forfeit any credits or promotions, and no refunds are issued for payments already made. Also, porting your number away from Visible counts as cancellation and results in loss of service without refund, so be aware to manage your timing accordingly.
Before cancelling your Visible subscription, be aware that your membership will continue until your next payment is due, but you must cancel through the Visible app to avoid being charged again. Once cancelled, you may lose access to any promotions or credits associated with your account. Visible does not provide prorated refunds since services are prepaid, so plan accordingly. Additionally, cancelling could result in losing your phone number if you do not port it out, as numbers may be reassigned after cancellation, so make sure to secure your number beforehand.
- Visible account login credentials (username and password)
- Access to the Visible app or website
- Customer support chat access (optional, for live chat cancellation)
- Personal identification information (such as name and contact details on the account)
- Visible account number (especially if porting out your number)
- Port-out PIN (if you plan to transfer your number to a new carrier)
We've actually written a step by step guide on how to get a refund from Visible. Check it out!
The Easiest Way to Cancel Visible
If you’re frustrated trying to cancel your subscription, membership, or bill from Visible—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Visible?
VISIBLE PAYMENT, VISIBLE*COM, VISIBLE MOBILE, VISIBLE WEB, VISIBLE*SERVICE, VISIBLE BILLING, VISIBLE AUTOMATIC PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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