Vistaprint mainly helps you create custom printed products like business cards, marketing materials, and also build websites through their partnership with Wix. They offer website subscriptions with different plans ranging from a free basic option to paid plans that include more storage, marketing tools, and eCommerce features. If you see charges from them, it might be from a website subscription plan you chose, which are billed yearly. They also offer a 14-day money-back guarantee on these website plans, so you can try them out with little risk.
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The cancellation process is straightforward and can be done entirely online through the My Account menu with clear step-by-step instructions. However, the timing for the cancellation to take effect and refund policies may add some complexity for users unfamiliar with subscription nuances, which is why it is not rated the easiest but still quite manageable.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Vistaprint subscription.
How to Cancel Vistaprint: Step by Step
If you purchased through Vistaprint account directly:
- Sign in to your VistaPrint account.
- Navigate to My Subscriptions.
- Click Manage on the subscription you want to cancel.
- Select Cancel Subscription from the drop-down menu.
- Verify that you wish to cancel by clicking Yes, cancel my account. You will be notified that your service will be unpublished at the end of your billing cycle.
If you purchased through Vista x Wix Plus:
- Go to your Subscriptions.
- Click on the Vista x Wix Plus subscription.
- Select the option to cancel.
- Be aware that cancelling may affect your live site if it has premium features.
If you need assistance, here's how you can get in touch with Vistaprint's support team.
Email
The email is not available.
Tips and Tricks for Getting a Vistaprint Refund
- Call Vistaprint customer service early and often—persistence pays off in getting cancellations processed.
- Request written confirmation of cancellation via email or chat to have proof if charges continue.
- Closely monitor credit card or bank statements for unexpected recurring charges, often small monthly fees under £4 or around $9.95 linked to add-on clubs/subscriptions.
- If unauthorized charges occur, consider initiating a credit card chargeback to force a refund if the company is uncooperative.
- Cancel your credit card and request a new number if subscription charges persist despite cancellation attempts to block further billing.
- Email or publicly message higher-level contacts like the CEO or Managing Director and use social media to escalate and pressure the company.
- Use clear, firm, but polite language such as "I am requesting immediate cancellation and a refund for unauthorized charges," avoiding aggressive or emotional language.
- Be aware of small print or tick boxes during checkout that may add you to discount clubs or memberships unknowingly—avoid these and pay via PayPal if possible.
- Report to consumer protection agencies like the Better Business Bureau or your local equivalents if cancellation and refunds are not honored.
- Join independent user forums or email support communities for advice and shared experiences on breaking Vistaprint's subscription holds.
Why Do People Request Refunds from Vistaprint
- Poor print quality: Customers report defects such as misalignments, incorrect colors, and design mistakes in ordered products.
- Repeated defective replacements: Replacements sent by Vistaprint often also have quality issues.
- Unsatisfactory customer service: Customers experience scripted responses with no real solutions and poor communication.
- Refund and return issues: Difficulty obtaining refunds or satisfactory replacements; return policy is seen as ineffective.
- Unexpected account restrictions: Some customers reported being banned from creating new accounts without warning after complaints.
- Cancellation policy limitations: Refunds only available within 14 days of purchase for initial billing; no refunds for renewals or upgrades.
- Billing and subscription confusion: Customers sometimes cancel memberships but experience continued billing or difficulty cancelling subscriptions.
- Delayed or missing orders: Complaints about late deliveries or not receiving items as expected.
- Unwanted or hard to cancel memberships: Customers are frustrated by promotions or memberships that are difficult to opt out from.
Vistaprint Refund Script
Script
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Dear Vistaprint, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Vistaprint Refund Policy
Vistaprint's Vista x Wix Premium subscription can be canceled at any time without additional fees by managing your subscription in the account settings. If canceled within 14 days of purchase, you receive an immediate cancellation and full refund; cancellations after 14 days remain active until the end of the current billing cycle with no refund. Refunds can take up to 30 business days to process, and the 14-day refund policy does not apply to domain names or renewals.
The Easiest Way to Get a Vistaprint Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Vistaprint—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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