Vitality Collective offers counselling services in several locations in British Columbia and online. They provide direct billing to many insurance providers, making it easier for clients to pay for therapy without out-of-pocket costs upfront. Session prices vary depending on the type of counselling, and if insurance doesn't cover the full cost, clients pay the remaining balance as a user fee. If direct billing isn't available, clients pay upfront and can submit receipts for reimbursement. The company also helps clients navigate their insurance and billing options.
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The cancellation process requires contacting the care coordinator team via email or phone, which is straightforward but not fully automated or instantly accessible through a user interface. The available information does not provide a direct cancellation button or instant cancellation process, thus making it somewhat moderately easy but requiring some steps from the user.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Vitality Collective subscription.
How to Cancel Vitality Collective: Step by Step
If you purchased through Vitality Collective:
- Prepare your written cancellation notice.
- Clearly state your intent to cancel the membership.
- Include your full name, membership ID, and contact information.
- Specify the reason for cancellation (optional).
- Email your cancellation notice.
- Wait for confirmation.
- Keep an eye on your email for a confirmation of your cancellation.
- If you do not receive confirmation within a few days, consider following up.
If you need assistance, here's how you can get in touch with Vitality Collective's support team.
Tips and Tricks for Getting a Vitality Collective Refund
- Search thoroughly on the account or subscription settings page for any hidden or hard-to-find cancellation option.
- Be persistent with customer service; if one method (like online cancellation) fails, try emailing their VIP or dedicated customer service emails repeatedly.
- Keep messages short, clear, and firm about your intent to cancel immediately.
- Document all communication attempts including emails and dates to have proof if needed for escalation.
- Time your cancellation just before the next billing date to avoid an extra month being charged.
- If ignored, escalate by sending follow-ups or using publicly visible platforms like social media or forums to prompt a response.
- Consider using a dispute or chargeback through your payment provider if the company refuses to acknowledge cancellation requests.
Why Do People Request Refunds from Vitality Collective
- Unsuccessful attempts to use points - Members find the plan does not meet their needs.
- Offers only for fractional ownership purchase during cancellation discussions, limiting exit options.
- Difficulties with connected financing that are not resolved by cancellation services.
- High costs for cancellation or reselling via websites or legal routes.
- Threats of collections from Vitality or affiliated credit companies when attempting to exit.
- Legal battles sometimes being necessary to rescind membership and financing contracts.
- Membership/maintenance fees current but dissatisfaction with service leading to cancellation attempts.
Vitality Collective Refund Script
Script
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Dear Vitality Collective, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Vitality Collective Refund Policy
Vitality Collective's membership requires a minimum initial commitment of 4 months. After this period, the membership renews automatically on a month-to-month basis and can be canceled at any time with 30 days' written notice sent to support@myvitalitycollective.com.
The Easiest Way to Get a Vitality Collective Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Vitality Collective—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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