The Ultimate Step by Step Guide to Cancelling a Vivino Subscription or Membership (vivino.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Vivino is a popular wine app and website that helps you discover and track wines you love. You can scan wine labels to see reviews and ratings from other users, making it easier to find your next favorite bottle. They also offer a subscription service where you can get personalized wine recommendations delivered straight to your door, which might be why you see a billing from them! It's perfect for wine lovers wanting to explore new selections.
Cancelling a subscription on Vivino requires navigating through their app or website, which may not be straightforward for all users. However, clear instructions are available, making the process manageable for most consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Vivino subscription.
How to Cancel Vivino: Step by Step
If you purchased through Vivino.com:
Log in to your Vivino account on vivino.com.
In the top-right corner, click on your profile icon.
Select 'Settings' from the dropdown menu.
Scroll down to the 'Membership' section.
Click on 'Manage Subscription'.
Find the option to 'Cancel Subscription' and click on it.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email once the cancellation is processed.
If you purchased through Apple:
Open the 'Settings' app on your iPhone or iPad.
Tap your name at the top to access your Apple ID settings.
Select 'Subscriptions'.
Find your Vivino subscription from the list and tap on it.
Select 'Cancel Subscription'.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the 'Google Play Store' app on your Android device.
Tap on the profile icon in the top-right corner.
Select 'Payments & subscriptions'.
Tap on 'Subscriptions'.
Choose your Vivino subscription from the list.
Select 'Cancel subscription'.
Follow the prompts to confirm the cancellation.
If you purchased through PayPal:
Log in to your PayPal account at paypal.com.
Click on the 'Settings' icon (gear symbol).
Select 'Payments'.
Under 'Manage automatic payments', find Vivino.
Select the Vivino subscription to view details.
Click on 'Cancel'.
Confirm the cancellation when prompted.
How to Contact Vivino
If you need assistance, here's how you can get in touch with Vivino's support team.
Contact Support Early - Reach out to customer service as soon as you decide to cancel.
Use Chat - If available, use live chat; it's often quicker than email or phone support.
Be Polite but Firm - Use clear and polite language while stating your intention to cancel.
Get Specific - Mention specific reasons for cancelling (e.g., lack of use, financial reasons) to make your case stronger.
Request Confirmation - Always ask for a confirmation email of the cancellation for your records.
Timing Matters - Try to initiate the cancellation at the beginning of the billing cycle or right after an unwanted charge.
Escalate if Needed - If the first representative can't help, ask to speak to a supervisor.
Watch for Retention Offers - Be prepared to hear offers; they may provide discounts or incentives to stay.
Document Everything - Keep a record of all communications in case you need to dispute future charges.
Utilize Social Media - Reach out on platforms like Twitter or Facebook if you're not getting a response through traditional methods.
Auto-Renewal Check - Disable auto-renewal in your account settings before initiating a cancellation.
Use Well-Known Cancellation Scripts - Consider using proven scripts from forums to guide your conversation with customer service.
Why Do People Request Refunds from Vivino
High subscription costs not aligning with usage.
Lack of regular usage or engagement.
Limited wine selection or recommendations.
Poor customer service experiences.
Technical issues with the app or website.
Prefer alternative wine apps or services.
Cancellation of payment methods.
No new features or updates enticing enough to stay.
Feeling overwhelmed by the number of emails or notifications.
Sharing subscriptions with friends or family instead.
Vivino Refund Script
Script
Copy
Dear Vivino, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Vivino Refund Policy
Vivino offers a monthly or annual subscription service, which can be canceled at any time through the account settings. Cancellations will take effect at the end of the current billing period, and users will continue to have access to subscription benefits until that time. No refunds are provided for partial months or unused services.
The Easiest Way to Get a Vivino Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Vivino—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Vivino may have terms that require you to navigate several steps before successfully canceling your subscription, potentially leading to confusion or delay. Look out for unclear wording around cancellation policies or trial periods that may automatically convert to a paid membership, which can catch you off guard. Always read the fine print carefully to avoid early cancellation fees or lock-in periods that could complicate your exit.
High subscription costs not aligning with usage.
Lack of regular usage or engagement.
Limited wine selection or recommendations.
Poor customer service experiences.
Technical issues with the app or website.
Prefer alternative wine apps or services.
Cancellation of payment methods.
No new features or updates enticing enough to stay.
Feeling overwhelmed by the number of emails or notifications.
Sharing subscriptions with friends or family instead.
Email address associated with the account
Password for account authentication
Subscription type (e.g., monthly or yearly)
Payment method used for the subscription
Account ID or user ID (if applicable)
Reason for cancellation (optional)
Date of subscription start
Confirmation of cancelation method (email or notification)
Before cancelling your Vivino subscription, be aware that you'll lose access to premium features such as unlimited scans, personalized recommendations, and detailed wine reviews. Additionally, any saved tasting notes or favorite wines may no longer be accessible once your account is downgraded. Consider whether you want to take screenshots or export your data before cancellation, as it might not be retrievable later. Lastly, check the cancellation policy for any potential charges or final billing cycles.
Vivino offers a monthly or annual subscription service, which can be canceled at any time through the account settings. Cancellations will take effect at the end of the current billing period, and users will continue to have access to subscription benefits until that time. No refunds are provided for partial months or unused services.
Yes, you will need your password to cancel your Vivino subscription. If you've forgotten your password, you can reset it by visiting [this link](https://www.vivino.com/forgot-password). Once you have access to your account, you can easily manage your subscription settings.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Vivino subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Vivino account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Vivino online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
