The Ultimate Step by Step Guide to Cancelling a Vivint Smart Home Subscription or Membership (vivint.com)
By
Bella K.
|
Published
August 10, 2025
|
Updated
August 11, 2025
Vivint Smart Home offers smart home security solutions, including home monitoring, smart locks, and video doorbells, all controlled through a user-friendly app. They provide subscription plans that cover the cost of installation and ongoing monitoring services, so you can keep an eye on your home 24/7. If you're getting billed by them, it's likely for one of these monthly plans that help ensure your home stays safe and connected.
Cancelling a subscription with Vivint Smart Home can involve navigating a complex process, including speaking with customer service representatives, which can be time-consuming. Additionally, customers often encounter upselling tactics that can complicate the cancellation process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Vivint Smart Home subscription.
How to Cancel Vivint Smart Home: Step by Step
If you purchased through Vivint.com:
Visit the Vivint Smart Home website at vivint.com.
Log in to your account using your credentials.
Navigate to the Account section.
Select Billing or Subscriptions.
Find the subscription you wish to cancel.
Click on Cancel Subscription.
Follow the prompts to complete the cancellation process, confirming when necessary.
If you purchased through the Vivint App:
Open the Vivint App on your mobile device.
Log in to your account.
Tap on the Menu icon.
Select Account.
Tap on Billing or Subscriptions.
Locate the subscription to cancel.
Tap on Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through a third-party provider (e.g., phone carrier):
Contact your third-party provider directly (e.g., customer service).
Provide your account information and request cancellation of the Vivint subscription.
Follow any instructions they provide to complete the cancellation.
If you purchased through a bundle (with equipment):
Log in to your Vivint account at vivint.com.
Go to the Account section.
Click on Equipment or Bundles.
Select the bundle you wish to cancel.
Click on Cancel Bundle Subscription.
Confirm the cancellation in the pop-up prompt.
If you prefer to call customer support:
Dial the Vivint customer service number at 1-800-216-5232.
Follow the automated prompts to reach a representative.
Request cancellation of your subscription.
Provide any requested verification information.
Confirm the cancellation with the representative.
How to Contact Vivint Smart Home
If you need assistance, here's how you can get in touch with Vivint Smart Home's support team.
Tips and Tricks for Getting a Vivint Smart Home Refund
Be prepared: Gather all your account information and details about your contract before calling.
Call during business hours: Aim to call early in the week and early in the day for shorter wait times.
Be polite but firm: Start the conversation politely, then clearly state that you want to cancel your subscription.
Use specific language: Mention that you are not satisfied with the service or have found a better alternative to prompt a smoother cancellation.
Ask for a supervisor: If the first representative is unhelpful, don’t hesitate to ask to speak with a supervisor.
Leverage promotions: Sometimes mentioning a competing offer can encourage them to provide a better deal to keep you.
Document everything: Take notes of your conversation, including the date, time, and names of representatives.
Utilize email support: If phone calls don’t work, try emailing their support with a clear cancellation request.
Be aware of your contract: Reference specific terms of your contract that support your decision to cancel.
Timing is key: Avoid canceling close to your billing date; doing so can result in another charge.
Follow-up: After cancellation, monitor your bank statements to ensure no further charges occur.
Why Do People Request Refunds from Vivint Smart Home
High Monthly Costs: Many customers find the subscription fees more than they expected.
Unsatisfactory Customer Service: Issues with support responsiveness or effectiveness can lead to frustration.
Lack of Features: Customers may feel that the service does not offer the features they need.
Contract Obligations: Long-term contracts can be a deterrent leading to cancellation.
Technological Issues: Frequent malfunctions or failures of the equipment can drive users away.
Better Competitor Options: Alternative services may offer better pricing or features.
Changing Needs: Customers may no longer require a home security system as their circumstances change.
Home Relocation: Moving to a new home where the service is unavailable is a common reason.
User-Friendly Experience: Difficulty in navigating the system or app can frustrate users.
Perception of Value: Customers may feel they are not getting their money's worth from the service.
Vivint Smart Home Refund Script
Script
Copy
Dear Vivint Smart Home, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Vivint Smart Home Refund Policy
Vivint Smart Home requires customers to provide a 30-day notice to cancel their subscription. Customers may incur early termination fees if they cancel before the end of their contract term. It's recommended to review the specific terms in your service agreement for detailed cancellation procedures.
The Easiest Way to Get a Vivint Smart Home Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Vivint Smart Home—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Vivint Smart Home typically requires users to commit to a contract that can range from 36 to 60 months, and cancelling early may result in hefty fees, potentially up to 100% of the remaining contract balance. Additionally, the cancellation process can be cumbersome, often requiring you to call customer service rather than allowing for a straightforward online cancellation. Be sure to read the fine print and understand the terms before committing to avoid unexpected charges.
High Monthly Costs: Many customers find the subscription fees more than they expected.
Unsatisfactory Customer Service: Issues with support responsiveness or effectiveness can lead to frustration.
Lack of Features: Customers may feel that the service does not offer the features they need.
Contract Obligations: Long-term contracts can be a deterrent leading to cancellation.
Technological Issues: Frequent malfunctions or failures of the equipment can drive users away.
Better Competitor Options: Alternative services may offer better pricing or features.
Changing Needs: Customers may no longer require a home security system as their circumstances change.
Home Relocation: Moving to a new home where the service is unavailable is a common reason.
User-Friendly Experience: Difficulty in navigating the system or app can frustrate users.
Perception of Value: Customers may feel they are not getting their money's worth from the service.
Account number
Registered email address
Billing address
Phone number associated with the account
Last payment amount
Date of last payment
Reason for cancellation
Security PIN or password
Subscription type or plan details
Any promotions or discounts applied
Before cancelling your Vivint Smart Home subscription, be aware that you will lose access to all home security features, including video surveillance and 24/7 monitoring. Additionally, any smart home integrations or automated functions will cease to operate. It’s also important to check if there are any outstanding fees or obligations, as early termination might incur a penalty. Consider the impact on your home’s security, and evaluate if downgrading might be a better option.
Vivint Smart Home requires customers to provide a 30-day notice to cancel their subscription. Customers may incur early termination fees if they cancel before the end of their contract term. It's recommended to review the specific terms in your service agreement for detailed cancellation procedures.
Yes, you'll need your password to cancel your Vivint Smart Home subscription. If you've forgotten it, you can easily reset it [here](https://www.vivint.com/reset-password). Alternatively, you can contact customer support for assistance, but having your password handy will streamline the cancellation process.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Vivint Smart Home subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Vivint Smart Home account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Vivint Smart Home online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Vivint Smart Home May Show Up On Your Statement As:
Vivint Smart Home Vivint VIVINT INC VIVINT SMART HOME VIVINT SECURITY
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
