The Ultimate Step by Step Guide to Cancelling a Vivint Solar Subscription or Membership (vivintsolar.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Vivint Solar is a company that helps homeowners harness solar energy to power their homes. They offer various options, including solar panel installations and subscription plans, so you can start using solar power without a huge upfront cost. If you're getting a bill from them, it might be for the monthly subscription to the solar service you chose, where you pay for the energy your panels generate.
Cancelling a subscription with Vivint Solar can be complicated due to potential contractual obligations and the need for direct communication with customer service. Users may also encounter sales tactics aimed at retaining their subscription, adding to the complexity of the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Vivint Solar subscription.
Document Everything: Keep detailed notes of all communications, including dates, times, and names of representatives.
Be Polite but Firm: Use a calm and respectful tone, but clearly state your desire to cancel.
Ask for a Supervisor: If you're not getting satisfactory help, request to speak to a supervisor immediately.
Timing Matters: Call early in the month when billing issues are less hectic.
Know Your Rights: Familiarize yourself with state laws regarding cancellation of services.
Use the "I'm Moving" Tactic: Mentioning an upcoming move can sometimes speed up the cancellation process.
Be Persistent: Don’t hesitate to call back if the first representative isn’t helpful; persistence pays off.
Follow Up in Writing: Send an email or letter confirming your cancellation request to create an official record.
Check for Fees: Inquire about any cancellation fees upfront and negotiate if possible.
Keep Your Account Open: Some users suggest leaving the account active for a few months to track final bills and avoid surprises.
Why Do People Request Refunds from Vivint Solar
High monthly payments: Some customers find the costs to be too burdensome.
Poor customer service: Experiences with unhelpful support can lead to cancellations.
Technical issues: Frequent malfunctions or inefficiencies with the solar equipment.
Contract terms: Surprises in long-term contracts can deter customers.
Better alternatives: Discovering more competitive services or pricing elsewhere.
Changing energy needs: A shift in household energy consumption patterns.
Relocation: Moving to a new area where the service is not available.
Financial difficulties: Changes in personal finances that make payments unmanageable.
Installation issues: Problems encountered during the installation process.
Miscommunication: Discrepancies between what was promised and what was delivered.
Vivint Solar Refund Script
Script
Copy
Dear Vivint Solar, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Vivint Solar Refund Policy
Vivint Solar allows customers to cancel their service with a written notice, typically requiring a 30-day advance notice. Depending on the specific terms of the contract, early termination fees may apply. Customers should review their contract for detailed cancellation terms and conditions.
The Easiest Way to Get a Vivint Solar Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Vivint Solar—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Vivint Solar often requires customers to sign long-term contracts, which can include hefty early-cancellation fees if you decide to opt out before the contract period ends. Be mindful of any potential service agreements that lock you in, as well as the possibility of hidden fees or penalties that can complicate cancellation. Always read the terms carefully and consider the implications before signing up.
High monthly payments: Some customers find the costs to be too burdensome.
Poor customer service: Experiences with unhelpful support can lead to cancellations.
Technical issues: Frequent malfunctions or inefficiencies with the solar equipment.
Contract terms: Surprises in long-term contracts can deter customers.
Better alternatives: Discovering more competitive services or pricing elsewhere.
Changing energy needs: A shift in household energy consumption patterns.
Relocation: Moving to a new area where the service is not available.
Financial difficulties: Changes in personal finances that make payments unmanageable.
Installation issues: Problems encountered during the installation process.
Miscommunication: Discrepancies between what was promised and what was delivered.
Account Number
Registered Email Address
Billing Address
Customer Service Phone Number
Class of Service (e.g., subscription type)
Last Payment Date
Payment Method (e.g., credit card details)
Reason for Cancellation
Desired Cancellation Date
Before cancelling your Vivint Solar subscription, be aware that you may lose access to energy savings and any incentives tied to your solar system. Additionally, consider any early termination fees that may apply, as well as how cancellation will impact your warranty on the equipment. You'll also no longer benefit from their monitoring services, which can help optimize your energy usage. It's essential to review your contract and clarify any final billing details to avoid unexpected charges.
Vivint Solar allows customers to cancel their service with a written notice, typically requiring a 30-day advance notice. Depending on the specific terms of the contract, early termination fees may apply. Customers should review their contract for detailed cancellation terms and conditions.
To cancel your Vivint Solar subscription, you will need to log into your account, which requires your password. If you've forgotten your password, you can reset it by visiting [this link](https://vivintsolar.com/reset-password). Alternatively, you can also reach out to customer support if you prefer to handle the cancellation without logging in.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Vivint Solar subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Vivint Solar account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Vivint Solar online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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