Wag! is a service that connects you with dog walkers, sitters, and other pet care providers. They offer a subscription called Wag! Premium that costs $5.99 a month or $59.99 a year, which gives you discounts on all services, no booking fees, priority matching with top caregivers, free access to vet chats, and special deals on pet products. When you book services or sign up, you'll be asked to add a payment method, and Wag! may place a temporary hold on your card for the service fees and any tips you add. If you see a charge from Wag!, it might be for the subscription, a booking fee, or the service you used.
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The cancellation process on Wag! is straightforward and can be done entirely within the app by navigating to the schedule, selecting the service, and confirming the cancellation with a reason. There are some conditions regarding cancellation fees and rescheduling, but the steps themselves are clear and user-friendly, making the difficulty low.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Wag! subscription.
How to Cancel Wag!: Step by Step
If you purchased through the Wag! app:
- Open the Wag! app on your device.
- Tap on "Wallet" located on the bottom navigation bar.
- Go to "Subscriptions".
- Select "Wag! Premium".
- Choose the option to cancel your subscription.
- Follow any subsequent prompts to confirm the cancellation.
If you purchased through a website:
- Visit Wag! walking service website.
- Log into your account.
- Navigate to "Account Settings".
- Locate "Subscriptions".
- Please find "Wag! Premium" and click on cancel.
- Confirm the cancellation by following any additional prompts.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to access your Apple ID.
- Choose "Subscriptions".
- Select Wag! Premium from the list.
- Tap "Cancel Subscription" and confirm.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the menu (three lines in the corner).
- Select "Subscriptions".
- Find and select Wag! Premium.
- Tap "Cancel Subscription" and confirm.
If you purchased through a third-party billing service:
- Contact the specific billing service directly for cancellation instructions.
If you need assistance, here's how you can get in touch with Wag!'s support team.
Tips and Tricks for Getting a Wag! Refund
- Message the owner politely before cancelling to explain a schedule change or logistical issues rather than focusing on money.
- Use honest but tactful language, such as mentioning commute time or payment fluctuations as reasons for cancellation.
- Avoid discussing tips or money directly; focus on practical reasons like reduced service radius or schedule conflicts.
- Offer a new rate if willing to continue under different terms, or express no hard feelings if cancellation is inevitable.
- Suggest going off-app to the owner to avoid platform fees as a negotiation tactic, but only if the owner is comfortable.
- Be respectful and professional in all communications to maintain goodwill and avoid penalties.
- If cancelling in-app, timing matters: avoid last-minute cancellations to reduce cancellation fees or penalties.
- Consider offering to cover small cancellation fees if it helps avoid penalties or suspensions.
- Contact Wag support with prior communication evidence to try to avoid penalties related to cancellation.
- Do not start and end a walk just to cancel it; instead, communicate clearly and directly.
Why Do People Request Refunds from Wag!
- Non-refundable charges for references or premium subscriptions, causing frustration.
- Difficulty canceling subscriptions even when following the steps.
- Unresponsive or poor customer service, including no direct phone support and slow email responses.
- Automatic renewals without clear notice or reminders leading to unexpected charges.
- Charges for services never used or dog walks not completed without refunds.
- Account security issues with compromised accounts and poor resolution.
- Poor communication and lack of empathy, especially with customer incidents or traumatic events involving walkers.
- Perceived scammy or deceptive policies, including strict no-refund rules.
- Difficulty using the website or app, including inaccurate trail information and technical issues.
- Unwanted spam emails and failed data privacy requests.
Wag! Refund Script
Script
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Dear Wag!, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Wag! Refund Policy
Wag! Premium subscriptions can be canceled at any time through the Wag! app, and they expire at the end of the current subscription term. If canceled within 3 days of purchase or renewal without using any benefits, you may be eligible for a refund by contacting Wag! Support promptly; cancellations after 3 days or with used benefits are non-refundable. Regular service cancellations may incur fees depending on the service type, such as $5 for certain walk cancellations or up to 100% of the booking cost for same-day sitting cancellations with a caregiver en route.
The Easiest Way to Get a Wag! Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Wag!—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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