The Ultimate Step by Step Guide to Cancelling a WaterGuru Subscription or Membership (waterguru.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
WaterGuru offers smart pool monitoring devices called WaterGuru SENSE that automatically test your pool water daily and give you real-time alerts and advice through their app. There are no subscription fees for using the app or the service itself. However, customers typically subscribe to receive replacement cassettes regularly (monthly or every two months) that the device uses to measure pool chemistry. You might see billing from WaterGuru for these cassette subscriptions, and you can manage, change, or cancel them anytime through the app or by contacting customer support.
The cancellation process is straightforward and can be completed directly through the WaterGuru app in a few simple steps without needing to contact customer support. The instructions are clear and accessible within the app interface, making it easy for users to cancel their subscription quickly.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a WaterGuru subscription.
How to Cancel WaterGuru: Step by Step
If you purchased through WaterGuru App:
Open your WaterGuru App.
Go to the Shop.
Click the human icon at the top right of the screen.
Click on Manage Subscription.
Your active subscription will display the product name and the frequency of the recurring order.
Click Manage This Subscription under the product name.
Click on Cancel Subscription at the bottom.
Enter the reason for cancellation and then click Next.
Finally, click on Cancel Subscription.
How to Contact WaterGuru
If you need assistance, here's how you can get in touch with WaterGuru's support team.
Defective product out of the box such as parts not fitting or malfunctioning.
Poor or non-existent customer service, including delayed or no responses to emails and calls.
Issues with returns and refunds, including lost returns and disputes about package receipt.
High ongoing subscription costs, especially for replacement cassettes needed every 30-60 days.
Preference to self-test pool chemicals rather than paying repeatedly for test cartridges.
Forced daily sample tests which users find inconvenient or unnecessary.
Discontinued features, such as Google Assistant support, negatively affecting user experience.
Alerts triggered by default settings that cannot be customized, causing annoyance.
Product damage issues, e.g. wires damaged by rodents due to materials used.
Lack of warranty coverage for what customers consider normal wear and tear.
Dissatisfaction with the accuracy and reliability of product readings.
WaterGuru Refund Script
Script
Copy
Dear WaterGuru, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
WaterGuru Refund Policy
WaterGuru's cancellation policy for subscriptions allows users to cancel their SENSE Cassette subscription directly through the WaterGuru App by managing their subscription under the Shop section. Users can cancel anytime by selecting 'Cancel Subscription' and providing a reason; however, cancellation does not deactivate the account and subscriptions can be reactivated anytime by contacting Customer Support.
The Easiest Way to Get a WaterGuru Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from WaterGuru—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
WaterGuru does not charge any subscription fees or require lock-in contracts. You can cancel your subscription at any time easily through the app by managing your subscription and selecting cancel without any early cancellation fees. However, canceling a subscription does not deactivate your account, and you can reactivate subscriptions anytime by contacting customer support. There's essentially no gimmick or hassle preventing cancellation.
Defective product out of the box such as parts not fitting or malfunctioning.
Poor or non-existent customer service, including delayed or no responses to emails and calls.
Issues with returns and refunds, including lost returns and disputes about package receipt.
High ongoing subscription costs, especially for replacement cassettes needed every 30-60 days.
Preference to self-test pool chemicals rather than paying repeatedly for test cartridges.
Forced daily sample tests which users find inconvenient or unnecessary.
Discontinued features, such as Google Assistant support, negatively affecting user experience.
Alerts triggered by default settings that cannot be customized, causing annoyance.
Product damage issues, e.g. wires damaged by rodents due to materials used.
Lack of warranty coverage for what customers consider normal wear and tear.
Dissatisfaction with the accuracy and reliability of product readings.
Account email address
Full name associated with the account
Subscription or order ID (if available)
Reason for cancellation
Billing details (to confirm your identity or account)
Access to the WaterGuru App (to navigate to Manage Subscription and process cancellation)
Completion of online cancellation form (may be required)
Contacting WaterGuru support via email (support@waterguru.com, if canceling outside the app)
Before cancelling your WaterGuru subscription, know that cancellation only ends your recurring orders but does not deactivate your account, so you can still log in. Once you cancel, you will lose access to the benefits of the subscription, such as the regular delivery of replacement cassettes needed for water testing. You can reactivate your subscription anytime by contacting Customer Support, so the service is flexible if you change your mind. It's important to cancel through the WaterGuru App under 'Manage Subscription' to ensure proper cancellation.
WaterGuru's cancellation policy for subscriptions allows users to cancel their SENSE Cassette subscription directly through the WaterGuru App by managing their subscription under the Shop section. Users can cancel anytime by selecting 'Cancel Subscription' and providing a reason; however, cancellation does not deactivate the account and subscriptions can be reactivated anytime by contacting Customer Support.
To cancel your WaterGuru subscription, you do not need your password specifically for the cancellation process itself. You can manage and cancel your subscription directly through the WaterGuru app by navigating to the Shop, then Manage Subscription, and following the cancellation prompts. However, since cancellation is done via the app, you will need to be logged into your account, which typically requires your password. If you need to reset your password, you can do so at this URL: https://waterguru.com/account/login (look for the "Forgot Password" link there).
We've actually written a step by step guide on how to get a refund from WaterGuru. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your WaterGuru subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your WaterGuru account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel WaterGuru online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
WaterGuru charges may show up on your statement as: WaterGuru WaterGuru SENSE WaterGuru Purchase WaterGuru Subscription
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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