The Ultimate Step by Step Guide to Cancelling a Waze Subscription or Membership (waze.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Waze is a smart navigation app that helps you find the fastest routes by using real-time traffic updates from other users. They offer a subscription service called Waze Ads, which lets businesses promote their services to drivers nearby. If you're seeing a charge from Waze, it might be for boosted features or ads that help you discover local places while you're on the road.
Canceling a Waze subscription is relatively straightforward, but some users may find navigating the app's settings slightly confusing. Overall, the process does not involve excessive complexity or multiple steps that would make it challenging.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Waze subscription.
How to Cancel Waze: Step by Step
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find your Waze subscription and tap on it.
Select Cancel subscription.
Follow the prompts to confirm the cancellation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your name at the top to access Apple ID settings.
Select Subscriptions.
Find your Waze subscription in the list.
Tap on it and then select Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through the Waze website:
Visit waze.com and log into your account.
Go to your Account Settings.
Navigate to the Subscriptions section.
Locate your Waze subscription.
Click on Cancel Subscription.
Follow the additional prompts to confirm the cancellation.
How to Contact Waze
If you need assistance, here's how you can get in touch with Waze's support team.
Be clear and direct in your request: State that you want to cancel your subscription immediately.
Use the phrase "I no longer use the service" as it often facilitates an easier cancellation process.
If contacting customer support, ask for a supervisor early on if you encounter resistance.
Choose off-peak hours to call or chat, like early mornings or late evenings, when wait times are typically shorter.
Document all interactions with customer support, including names and case numbers.
Make cancellation requests through multiple channels, such as email, Twitter, or Facebook, to increase your chances of success.
Use the term "free trial expiration" if you are trying to cancel before being charged.
Employ a calm and polite tone while being firm about your decision.
If needed, mention a competitive service as a reason for leaving.
If attempted cancellation is unsuccessful, consider posting your experience on social media to escalate the situation.
Check your bank statements closely to ensure no charges get through after you've requested cancellation.
Why Do People Request Refunds from Waze
High subscription costs compared to free alternatives.
Lack of usage or infrequent driving.
Technical issues with the app or navigation errors.
Privacy concerns regarding data collection.
Changing needs with different commuting patterns.
Unsatisfactory customer support experiences.
Limited features compared to expectations.
Preference for other navigation apps with better functionality.
Annoyance with ads in the free version.
Incompatibility with new devices or updates.
Waze Refund Script
Script
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Dear Waze, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Waze Refund Policy
Waze offers a free navigation service and does not require a subscription for its standard features, so there is no cancellation policy for memberships. Users can simply stop using the app without any fees or obligations. However, for any premium services that may be offered, users would typically have the option to cancel at any time through their account settings.
The Easiest Way to Get a Waze Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Waze—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
While Waze typically allows users to cancel their subscription at any time, be cautious of potential promotional offers that may imply a longer commitment. Always check for hidden terms that could lead to early-cancellation fees or automatic renewals, which can trap you in an unwanted billing cycle. It's important to read the fine print and stay informed about the renewal process to avoid unexpected charges.
High subscription costs compared to free alternatives.
Lack of usage or infrequent driving.
Technical issues with the app or navigation errors.
Privacy concerns regarding data collection.
Changing needs with different commuting patterns.
Unsatisfactory customer support experiences.
Limited features compared to expectations.
Preference for other navigation apps with better functionality.
Annoyance with ads in the free version.
Incompatibility with new devices or updates.
Account email address associated with the subscription
Account password for verification
Subscription type (e.g., Premium, Free)
Payment method used for the subscription
Date of subscription initiation
Billing cycle details
Confirmation of cancellation (if needed)
Any promotional codes applied
Before cancelling your Waze subscription, be aware that you will lose access to premium features like an ad-free experience and advanced navigation options. Additionally, any saved locations and preferences might be affected, as they are often tied to your account. Keep in mind that cancelling may also limit your ability to receive timely updates and road alerts, which are vital for navigation. If you’re considering switching to a free version, check if any of the specific features you rely on will still be available.
Waze offers a free navigation service and does not require a subscription for its standard features, so there is no cancellation policy for memberships. Users can simply stop using the app without any fees or obligations. However, for any premium services that may be offered, users would typically have the option to cancel at any time through their account settings.
To cancel your Waze subscription, you'll need to log in to your account, which requires your password. If you can't remember it, you can easily reset your password by visiting [this link](https://waze.com/reset-password). Once you've regained access, you'll be able to proceed with the cancellation.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Waze subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Waze account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Waze online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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