WGU offers an affordable tuition model where you pay a flat rate for a six-month term rather than per class. This means you can take as many courses as you want within each term without extra charges. If you're taking courses or certificates outside of a degree program, there is usually a set price for a few months of access, and if you need more time, a monthly subscription fee applies until you finish. So if you see charges from WGU, it's likely for your flat-rate term tuition or for a subscription to finish a course.
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Based on available information, cancelling a WGU course subscription or membership is relatively straightforward, usually involving contacting support or managing settings online. There are no significant reports of complex procedures or prolonged waiting times, indicating a low level of difficulty that is neither immediate nor burdensome.
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How to Cancel WGU course subscription: Step by Step
If you purchased through WGU directly:
- Log in to your WGU account.
- Navigate to the Profile Settings.
- Select the option to Manage Subscription or Membership.
- Follow the prompts to cancel your subscription.
- Confirm your cancellation when prompted.
Tips & Tricks for Canceling WGU course subscription
- Cancel early but close to the renewal date to keep access until the end of the subscription period and avoid immediate termination.
- Notify cancellation at least 3-5 days before the subscription expires to prevent unexpected charges and ensure the process is accepted.
- Contact your program mentor or the mentor team directly when requesting cancellations or changes; they often have the power to initiate cancellations.
- Call the school or enrollment counselors if email or mentors are unresponsive; escalate requests by mentioning unresponsiveness.
- Express regret or reasons like increased course load or changed plans to support your cancellation request politely but firmly.
- If canceling a program change, do so promptly before the term starts and before signing MOUs to have higher success in reversing decisions.
- After completing necessary coursework or exams, cancel subscriptions as soon as possible to avoid further billing while retaining transcript and grades.
- Be prepared to switch programs instead of full cancellation as switching back and forth has been tolerated in some cases if outright cancellation is denied.
- Follow-up persistently and document your communication in case you need to escalate to managers within the institution.
WGU course subscription Customer Service Info
If you need assistance, here's how you can get in touch with WGU course subscription's support team.
Cancel WGU course subscription Script
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Dear WGU Support Team,
I hope this message finds you well. I am writing to request the cancellation of my course subscription. Unfortunately, due to unforeseen personal circumstances, I am no longer able to continue with my studies at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards.
Frequently Asked Questions
WGU's course subscription policy allows students to enroll in one or two single courses for $99 each with no long-term commitment. If students decide to continue their bachelor's education in a WGU degree program after completing these courses, the course fees are reimbursed in full. There is no obligation to continue if WGU isn't a fit, but extensions beyond the initial access period cost $99 per month and are non-refundable. Terms and conditions apply.
To cancel your WGU course subscription, you generally need to be logged into your account, which requires the password you use for the WGU portal. If you've forgotten your password, you can reset it using this link: https://my-account.wgu.edu/identityiq/external/forgotPassword/forgotPassword. WGU does not appear to offer cancellation through phone or unauthenticated chat support, so having access to your account credentials is necessary for cancellation.
- Financial burden: High tuition costs and additional fees for extra terms.
- Time and strain: Extended duration to complete courses affecting personal and family life.
- Lack of adequate help and guidance: Insufficient support from WGU and course mentors.
- Challenging certification exams: Difficult exams leading to failures despite extensive preparation.
- Stress and frustration: Burnout from continuous studying, lack of breaks, and exam failures.
- Dissatisfaction with program structure: Criticism of self-paced model and heavy reliance on certification exams.
- Changing degree requirements: Additional courses and requirements increasing time and cost.
- Lack of motivation: Feeling overwhelmed and stressed causing loss of motivation.
- Peer experiences: Others withdrawing due to similar stress, poor support, and dissatisfaction.
- Withdrawal process and flexibility: Minimum term commitments and term-offs allowed but can be a barrier for some.
WGU does not typically lock you into long-term contracts or charge early cancellation fees for course subscriptions. You can cancel at any time, but the non-refundable application fee is something to be aware of. Additionally, if you cancel before your start date, you generally owe nothing beyond that non-refundable fee. The tuition is generally due monthly, and you are responsible for payments if you continue into the term, with no gimmicks like forced lock-ins or penalties for early cancellation found.
Before cancelling your WGU course subscription, keep in mind that once your diploma is approved, you will lose access to your degree plan and all course materials, including e-textbooks which are generally rented. Access to these materials ends right after graduation, even if you paid for the full term. It is recommended to download or save any important resources such as videos, slides, worksheets, papers, presentations, and badges before cancellation since there is no efficient way to download all materials at once. Also, consider saving any badges from capstone simulations that you might want to add to your LinkedIn profile.
- Full name as registered with WGU
- Student ID number or WGU username
- Contact information (email address and/or phone number)
- Clear statement of intent to withdraw or cancel subscription
- Program name or degree currently enrolled in
- Reason for withdrawal (brief explanation may be requested)
- Effective date of withdrawal (immediate or at term’s end, if applicable)
- Military documentation if cancellation is due to military mobilization (if applicable)
- Written explanation and documentation for appeals due to exceptional circumstances (e.g., medical, financial hardship, job loss; if applicable)
- Confirmation of outstanding financial obligations and awareness of refund/prorated tuition policy
- Communication with program mentor stating the withdrawal request
We've actually written a step by step guide on how to get a refund from WGU course subscription. Check it out!
The Easiest Way to Cancel WGU course subscription
If you’re frustrated trying to cancel your subscription, membership, or bill from WGU course subscription—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to WGU course subscription?
WGU, Western Governors University, WGU Course Subscription, WGU Tuition Payment, WGU Enrollment, WGU Student Billing
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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