Wix.com is a website builder that helps you create and grow your own website easily. They offer services like online stores, booking systems, blogs, and portfolios. You might get billed by them if you subscribe to their Premium plans, buy a domain name, or use extra services like business emails. They also handle payments and invoices for these subscriptions so you can manage your website and services all in one place.
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The cancellation process involves straightforward steps directly accessible in the user's Wix account with clear instructions. The main tasks are to navigate to Premium Subscriptions, select the relevant plan, and confirm cancellation, making it quite easy for a consumer to execute.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Wix.com subscription.
How to Cancel Wix.com: Step by Step
If you purchased through Wix.com:
- Log in to your Wix account.
- Navigate to Billing & Payments section.
- Choose Premium Subscriptions.
- Locate the subscription you want to cancel.
- Click the More Actions icon next to the relevant plan.
- Select Cancel Plan.
- Confirm the action by clicking Cancel Now.
If you need assistance, here's how you can get in touch with Wix.com's support team.
Email
The email is not available.
Tips and Tricks for Getting a Wix.com Refund
- Cancel subscription online but beware: Clicking "cancel" immediately ends premium benefits and reverts your site to a basic branded Wix site, which is how you effectively turn off auto-renewal since there's no separate "turn off auto-renew" button.
- Double-check cancellation status: Even after live Wix support helps cancel your plan, auto-renew can mysteriously reactivate, so regularly verify your cancellation is still in effect.
- Contact payment provider: Some users bypass Wix's difficulties by canceling the card on file or disputing charges through their bank, especially when refunds are denied.
- Escalate persistently for refunds: Users report needing multiple attempts and sometimes escalation to get refunds; sometimes refunds come late with administrative fees deducted.
- Use clear, firm language when requesting cancellations or refunds: Communicate clearly and firmly but politely that you want to cancel and refund unused payments, leveraging your right as a customer.
- Time matters for refunds: Refunds are mostly possible only within 14 days of purchase; after that Wix is unlikely to refund unless under special circumstances like charity use.
- Plan downgrade workaround: Some try downgrading instead of canceling to keep a site live while lowering cost, but this must be done promptly before refund windows close.
- Prepare for slow responses and put cancellation requests in writing: Document all interactions and escalate gently to supervisors if frontline support is unhelpful.
- Don’t start with Wix if possible: Many users regret starting with Wix due to these billing and cancellation issues, so consider alternatives upfront.
Why Do People Request Refunds from Wix.com
- Unpredictable fees
- Unexpected manual work
- Lack of flexibility: difficulty in changing website templates after initial choice, requiring extra time and effort
- Additional cost for analytics: having to pay extra for website analytics, which many find unnecessary
- Difficulty during migration: no automated migration, making it tricky and time-consuming to embed or export site data
Wix.com Refund Script
Script
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Dear Wix.com, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Wix.com Refund Policy
Wix.com allows you to cancel your Premium or Studio subscription at any time. If canceled within the first 14 days, you receive a full refund and the plan ends immediately. If canceled after 14 days, the plan stays active until the end of the current billing cycle (monthly or yearly), with no refund, and you must cancel other services like domains separately as canceling a plan does not delete the site but reverts it to a free Wix URL with ads.
The Easiest Way to Get a Wix.com Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Wix.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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