Wyze Labs offers smart home security products primarily featuring Wyze Cams. They have subscription plans like Cam Plus ($2.99/month) which covers one camera with smart alerts and 14-day video storage, Cam Unlimited ($9.99/month or $99/year) that covers unlimited cameras with extra AI features and facial recognition, and Cam Unlimited Pro ($19.99/month) which adds even more AI alerts, longer video storage, and emergency dispatch. They also offer professional home monitoring with live agents. If you’re seeing a bill from Wyze, it’s likely for one of these handy subscription plans that enhance how your Wyze cameras keep you informed and secure.
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The cancellation process is straightforward and can be done online via the Wyze Services site or the Wyze app with clear step-by-step options, requiring only a few clicks and confirmations. There are no complex procedures or need to contact support, making it relatively easy for consumers to cancel their subscriptions.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Wyze Labs subscription.
How to Cancel Wyze Labs: Step by Step
If you purchased through the Wyze website:
- From your computer, go to my.wyze.com/account/services.
- Scroll and find the subscription you are trying to cancel.
- Click Manage Subscription next to your subscription.
- Under My Subscriptions, click Edit next to the subscription that you want to cancel.
- Click Cancel subscription, then Yes, cancel the subscription to confirm cancellation.
- Once confirmed, your subscription will be canceled. It will stay active till the end of the pay period. No prorated refunds will be issued, and it will not auto-renew.
If you purchased through the Wyze app on iOS:
- Open your Wyze app.
- Tap Account, then Services. Select your subscription.
- Click Edit Plan. Adjust the quantity to 0.
- Tap Cancel Subscription.
- You will be routed to your iCloud account to confirm cancellation.
If you purchased through the Wyze app on Android:
- Open your Wyze app.
- Tap Account, then Services.
- Select Edit Plan next to the subscription.
- Under Quantity, tap the subtraction sign (-) to lower the quantity to 0.
- Tap Cancel Subscription.
If you need assistance, here's how you can get in touch with Wyze Labs's support team.
Email
The email is not available.
Tips and Tricks for Getting a Wyze Labs Refund
- Use the direct Wyze website cancellation portal at my.wyze.com/account/services or the specific plan management page for annual plans to cancel or stop auto-renewal.
- Check carefully which account or email the subscription is under in the Wyze app under Account > Account Page, as failing to cancel the correct account is a common issue.
- If purchased via Apple or Google app stores, cancel through your Apple or Google subscription management settings, as Wyze cannot cancel these directly.
- Cancel early to prevent another billing cycle, but note cancellation typically only stops auto-renewal; service continues until the paid term ends.
- No refunds or prorated refunds for cancellations are generally offered unless switching between Wyze plans with proof and support help.
- If self-service cancellation fails, submit support tickets or contact Wyze support directly, providing detailed subscription info, email used, and support ticket numbers for escalation.
- Use polite but firm language when communicating with support, such as "Please confirm cancellation of my subscription," and persist if you don’t get a clear response.
- In case of no resolution, consider instructing your bank or credit card company to block future payments to Wyze to prevent unwanted charges.
- Timing matters: avoid waiting until the last minute as some users reported difficulty cancelling the day before renewal fees post.
Why Do People Request Refunds from Wyze Labs
- Auto-renew charges: Users want to avoid being charged automatically for renewals.
- Refund policy dissatisfaction: Changes in refund policies have led to confusion, especially non-refundable subscriptions purchased after Fall 2022 platform transition.
- Refund difficulties: Customers report challenges getting refunds for unused subscription periods.
- Subscription management confusion: Managing subscriptions is complicated due to different rules for Wyze website purchases vs. app store purchases (Apple App Store, Google Play).
- Non-prorated refunds from app stores: App store subscriptions do not offer refunds for unused time, unlike some Wyze website purchases.
- Unexpected charges: Users have been charged despite cancelling trials or subscriptions in advance.
- Customer support issues: Complaints about long wait times, lack of response, and difficulty contacting support for refund or cancellation help.
- Subscription overlap: Switching subscription types can cause loss of remaining subscription value or overlapping charges.
- Complex subscription sources: Subscriptions managed separately between Wyze portal and app store leading to confusion about where to cancel.
- Cancellation triggers immediate termination: Cancelling a subscription on Wyze website immediately ends service without continuing usage period.
- Inability to remove stored payment methods: Confusing billing profiles lead to continued charges even after attempts to cancel.
- Subscription restrictions: Some subscription types are incompatible and cannot be used simultaneously on the same account.
Wyze Labs Refund Script
Script
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Dear Wyze Labs, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Wyze Labs Refund Policy
Wyze Labs allows you to cancel your subscription at any time through their website or app, depending on where you purchased it. Your subscription will remain active until the end of the current pay period, but no prorated refunds will be given, and subscriptions will not auto-renew. All subscriptions are non-refundable, and no refunds are provided for unused subscription time.
The Easiest Way to Get a Wyze Labs Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Wyze Labs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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