XOOM Energy Texas, LLC provides electricity services to residential customers in Texas, offering several plan options like fixed price plans for stable rates, month-to-month variable price plans with flexibility, and renewable energy plans for environmentally conscious users. Customers can easily manage their accounts online, including paying bills, renewing plans, and tracking usage. They offer automatic billing options for convenience and no enrollment fees, plus a loyalty program called XOOM Xtras. If you're getting billed by them, it's likely because they supply your electricity under one of these plans.
Difficulty
12345678910
Easy Medium Very Hard
Cancelling a subscription with XOOM Energy Texas requires either filling out an online form with detailed account information or calling a dedicated customer care number, both of which are straightforward and supported with clear instructions. The process is relatively easy but requires some effort to gather the necessary details and complete the form or phone cancellation.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a XOOM Energy Texas, LLC subscription.
How to Cancel XOOM Energy Texas, LLC: Step by Step
If you purchased through XOOM Energy:
- Call Customer Care: Dial 888-997-8979 (Monday to Friday, 8 AM – 11 PM ET or Saturday, 9 AM – 7 PM ET) to speak directly with a representative about canceling your service.
- Online Cancellation:
- Visit the Contact Us page.
- Select "Cancel Account" from the dropdown options in the online form to initiate the cancellation process.
- Alternative Phone Support: For customers in Texas, you can also call 833-355-9666 for direct assistance.
- Email Your Request: Send an email to customercare@xoomenergy.com to request cancellation.
If you need assistance, here's how you can get in touch with XOOM Energy Texas, LLC's support team.
Tips and Tricks for Getting a XOOM Energy Texas, LLC Refund
- Use the utility account number from your main electricity provider (e.g., ConEd) to assist in de-enrollment from XOOM Energy.
- Verify the last bill amount with XOOM Energy representatives to confirm your identity and speed up cancellation.
- Cancellation can take 1 to 2 billing cycles, so start the process well before you need service fully stopped.
- Follow up with the utility company (like ConEd) after XOOM de-enrollment to place a block on future enrollments or charges by XOOM.
- Explain clearly that you never agreed to the subscription if that applies; some users had success citing overcharges or lack of notification about changes.
- When moving, provide proof of new residence away from XOOM's service area to waive cancellation fees in many cases.
- Use language emphasizing your rights as a tenant/customer under Texas Property Code Chapter 92 or state deregulation laws if needed.
- Be prepared for multiple contacts or escalation to supervisors, especially if early termination fees are charged.
- Beware of early termination fees that can range from $50 up to several hundred dollars or even $2500 for certain contracts; negotiate or contest if possible.
- Timing your cancellation around move-outs or service changes helps avoid fees.
- Search online for complaints or scam reports to understand common pitfalls and prepare your case.
- Be firm and clear in communication, documenting all interactions, and insist on confirmation of cancellation.
Why Do People Request Refunds from XOOM Energy Texas, LLC
- Horrible customer service and lost information after expansion to Texas leading to billing issues.
- Being charged double for months due to a lost renewal contract.
- Problematic and incomplete refund process, with blame shifted to utility companies.
- Online payment website frequently down or malfunctioning, causing payment difficulties.
- Deceptive initial low rates, followed by drastic bill increases.
- Delayed refunds and unhelpful customer service.
- Incorrect billing with errors totaling thousands of dollars.
- Forced partial payments and restricted account transfers during disputes.
- Lack of assistance with payment arrangements, even during hardships like pandemic layoffs.
- Hidden fees and deceptive advertising regarding rate plans and contracts.
- Undisclosed early termination fees at the time of service signup.
- Billing inconsistencies and rising, unexpected charges.
- Negative customer service experiences like hung up calls and unreturned communication.
- Customers switching providers due to these issues and failed attempts to waive cancellation fees.
- Customers choosing to switch to fixed rate products for rate stability and to avoid rate uncertainty.
- Early termination fees applicable for term plans when cancelling.
XOOM Energy Texas, LLC Refund Script
Script
Copy
Dear XOOM Energy Texas, LLC, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
XOOM Energy Texas, LLC Refund Policy
XOOM Energy Texas, LLC allows service cancellation by calling their Customer Care or through an online form. Customers on term plans may incur an early termination fee to cover costs of unused electricity if they cancel before the contract ends. All fees and policies are detailed in the specific Terms and Conditions for each plan.
The Easiest Way to Get a XOOM Energy Texas, LLC Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from XOOM Energy Texas, LLC—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
XOOM Energy XOOM Energy TX XOOM TX XOOM Energy Texas XOOM Energy Texas LLC XOOM Energy Texas LLC
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
