How to Cancel a Your Energy Information Subscription
The Ultimate Step by Step Guide to Cancelling a Your Energy Information Subscription or Membership (yourenergyinfo.com)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
Your Energy Information helps people manage their energy bills by providing easy access to energy usage data and insights. They offer subscriptions that can help you track your consumption, find ways to save money, and understand your energy costs better. If you've received a bill from them, it's likely for services related to monitoring and improving your energy use.
Cancelling a subscription can involve navigating through multiple steps and may require specific information. Additionally, some users report delays in receiving confirmation of the cancellation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Your Energy Information subscription.
How to Cancel Your Energy Information: Step by Step
If you purchased through yourenergyinfo.com:
Visit yourenergyinfo.com and log into your account.
Navigate to the Account Settings section.
Select Subscriptions from the menu.
Find the subscription you wish to cancel.
Click on Cancel Subscription next to the relevant service.
Follow any on-screen prompts to confirm your cancellation.
You will receive a confirmation email shortly after cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Click on Settings (the gear icon) at the top right corner.
Select Payments from the menu.
Click on Manage Pre-approved Payments.
Locate Your Energy Information in the list of pre-approved payments.
Click on the subscription, then select Cancel.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three lines) in the top left corner.
Select Subscriptions.
Find the subscription for Your Energy Information.
Tap on it and select Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen.
Select Subscriptions.
Find and tap on Your Energy Information.
Select Cancel Subscription.
Confirm the cancellation when prompted.
How to Contact Your Energy Information
If you need assistance, here's how you can get in touch with Your Energy Information's support team.
Tips and Tricks for Getting a Your Energy Information Refund
Document Everything: Keep records of all communications, including dates, times, and names of representatives.
Use the Right Language: Be clear and direct in your request to cancel, using phrases like "I want to cancel my subscription effective immediately."
Escalate When Necessary: If the first representative isn’t helpful, politely ask to speak with a supervisor or manager.
Call During Off-Peak Hours: Try calling early in the morning or late in the evening to avoid long hold times and get better service.
Be Persistent: If you receive pushback, reiterate your request and mention that you are prepared to escalate the matter further.
Leverage Emotional Appeal: Sometimes sharing a personal reason for cancellation can create goodwill and help ease the process.
Check for Cancellation Fees: Ask upfront if there are any fees associated with cancellation and be prepared to contest any unexpected charges.
Utilize Online Chat: If available, use a live chat feature for written documentation of your cancellation request.
Cancellations on Billing Dates: Attempt to cancel just before the next billing cycle to avoid getting charged again.
Cancel on a Friday: Initiating cancellation on a Friday may result in a slower process, giving you the weekend to follow up.
Request Confirmation: Always ask for written confirmation of your cancellation to ensure it’s processed correctly.
Use Social Media: If you're facing issues, tweeting or posting on their Facebook page can sometimes expedite the process.
Why Do People Request Refunds from Your Energy Information
High monthly costs that don't fit budget.
Lack of usage or need for the service.
Better alternatives available at a lower price.
Difficulty in navigating the service or tools.
Poor customer service experiences.
Changes in personal circumstances, such as job loss.
Confusion over billing or charges.
Inadequate information about energy consumption.
Technical issues with the platform.
Lack of desired features that competitors offer.
Promotions expired or not worth the continued cost.
Feeling overwhelmed by too much information or options.
Privacy concerns regarding data usage.
Reward programs not meeting expectations.
Long-term commitment not appealing anymore.
Your Energy Information Refund Script
Script
Copy
Dear Your Energy Information, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Your Energy Information Refund Policy
Your Energy Information allows members to cancel their subscription at any time without penalties. To ensure a smooth cancellation process, members must submit their cancellation request before the next billing cycle. Once canceled, users will continue to have access to services until the end of the current billing period.
The Easiest Way to Get a Your Energy Information Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Your Energy Information—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious of potential hurdles when trying to cancel your subscription with Your Energy Information. They may employ tactics like requiring you to speak with a representative, imposing early cancellation fees, or having a notice period that could trap you in a cycle of billing. Always review the fine print in the terms and conditions to avoid unexpected charges or commitments.
High monthly costs that don't fit budget.
Lack of usage or need for the service.
Better alternatives available at a lower price.
Difficulty in navigating the service or tools.
Poor customer service experiences.
Changes in personal circumstances, such as job loss.
Confusion over billing or charges.
Inadequate information about energy consumption.
Technical issues with the platform.
Lack of desired features that competitors offer.
Promotions expired or not worth the continued cost.
Feeling overwhelmed by too much information or options.
Privacy concerns regarding data usage.
Reward programs not meeting expectations.
Long-term commitment not appealing anymore.
Account Number
Subscriber Name
Email Address
Phone Number
Billing Address
Last Payment Date
Reason for Cancellation
Desired Cancellation Date
Confirmation of Terms
Customer Service Contact
Before cancelling your subscription to Your Energy Information, consider that you'll lose access to personalized energy consumption insights and tailored savings recommendations. Additionally, you won't receive real-time alerts about price changes or energy usage spikes, which can help you manage your bills more effectively. Be mindful of any ongoing promotions or access to exclusive features that may end upon cancellation. Lastly, ensure you understand the cancellation policy, as there might be specific steps or notice periods required to avoid unwanted charges.
Your Energy Information allows members to cancel their subscription at any time without penalties. To ensure a smooth cancellation process, members must submit their cancellation request before the next billing cycle. Once canceled, users will continue to have access to services until the end of the current billing period.
To cancel your subscription on Your Energy Information (yourenergyinfo.com), you will need to provide your password. If you've forgotten your password, you can easily reset it by visiting https://www.yourenergyinfo.com/forgot-password. Once you have access, you can proceed with the cancellation process.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Your Energy Information subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Your Energy Information account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Your Energy Information online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Your Energy Information May Show Up On Your Statement As:
Your Energy Info YourEnergyInfo YEI Services Energy Information YEI Charge Your Energy Info Payment Your Energy Info Subscription
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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