ZenBusiness helps people start and manage their businesses by offering services like forming LLCs or corporations, getting an Employer ID Number (EIN), and handling legal filings. They have subscription services like a Registered Agent service for $199/year to manage important legal mail and a Worry-Free Compliance service for $199/year that takes care of annual reports to keep your business in good standing with the state. Besides that, they offer extras like business websites, domain names, and bookkeeping tools that you can pay for monthly or yearly. If you see a charge from them, it's likely for one of these ongoing services or a one-time business setup fee.
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ZenBusiness allows cancellations by email or direct contact, with no fees or penalties. The process is relatively straightforward and can be completed quickly by reaching out to customer support.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a ZenBusiness subscription.
How to Cancel ZenBusiness: Step by Step
If you purchased through Credit Card:
- Log in to your ZenBusiness account.
- Navigate to the "My Business" section.
- Select "Subscription" from the menu.
- Locate your active subscription.
- Click on the "Cancel" button associated with your subscription.
- Follow any prompts to confirm the cancellation.
If you purchased through Email:
- Compose an email to ZenBusiness support at support@zenbusiness.com.
- In the subject line, write "Request to Cancel Subscription".
- In the email body, include the following information:
- Your account details (name, email address associated with the account).
- Your specific request to cancel your subscription.
- Send the email and wait for a confirmation email from ZenBusiness regarding your cancellation.
If you need assistance, here's how you can get in touch with ZenBusiness's support team.
Tips and Tricks for Getting a ZenBusiness Refund
- Show proof of a registered agent for your LLC before requesting cancellation as ZenBusiness requires this to cancel membership.
- Register yourself as the registered agent and provide submission of a business certificate to speed up cancellation.
- Contact your state department directly to manage registrations independently, then use this as leverage for cancellation.
- Cancel within their 60-day refund window to increase chances of refund eligibility.
- Be persistent with customer service, using both calls and emails, and keep following up multiple times.
- Document all communication thoroughly to show proof of cancellation requests and customer service responses.
- Use firm but polite language emphasizing your intent to cancel and unwillingness to continue charges.
- Escalate the issue within the company by asking to speak with supervisors or managers if initial representatives are unhelpful.
- Beware of ZenBusiness trying to "run the clock out" by delaying refund or cancellation processing beyond their policy timeframe.
- Watch your billing statements for unexpected automatic charges and dispute them promptly through your bank or credit card issuer.
- File complaints with BBB or relevant consumer protection agencies if cancellation efforts fail.
- Timing matters: start cancellation process just before renewal date to avoid being charged for the next period.
- Use online forums and Reddit stories to find current tactics and get moral support from others who successfully cancelled.
Why Do People Request Refunds from ZenBusiness
- Difficulty cancelling memberships as ZenBusiness often does not acknowledge cancellation requests or continues charging fees despite requests.
- Unauthorized or fraudulent charges where customers were charged without their consent, including on expired debit cards.
- Underdelivered services such as delayed license reports and unresponsiveness from registered agents.
- Being signed up for unwanted subscriptions that customers did not opt into or intend to use.
- Poor customer service including unhelpful, arrogant representatives, and lack of resolution despite multiple contacts.
- Subscription fees perceived as not justified when customers do not use most of the offered services or find no additional value beyond basic LLC formation and registered agent service.
- Frustration with ongoing charges even after attempts to cancel or disputes raised with banks.
ZenBusiness Refund Script
Script
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Dear ZenBusiness, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
ZenBusiness Refund Policy
ZenBusiness allows you to cancel your membership subscription at any time by contacting support@zenbusiness.com. Annual subscriptions can be canceled within 30 days of purchase for a full refund minus any state or third-party fees; after 30 days, no prorated refunds are given. Monthly subscriptions do not offer prorated refunds, but canceling stops future billing while access continues until the end of the current term. Cancellation may incur fees if within the initial 12-month term, and services stop at the end of the subscription period.
The Easiest Way to Get a ZenBusiness Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ZenBusiness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
76 UNITED FIN CAS INS PREM PPD ID: 9409348062 WWW.ZENBUSINESS.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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