Overview
JustFab is an online store for women that focuses on stylish clothing, shoes, and accessories. They offer trendy items at affordable prices and cater to a wide range of sizes. You can shop by signing up for a VIP Membership that gives you special perks and discounts, or you can shop without the membership if you prefer. The idea is to help women express their own unique style easily and affordably.
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The information comes directly from the official JustFab website's 'What is JustFab?' section, which clearly describes the company's services in a simple and consumer-friendly way.
How to Get a JustFab Refund: Step by Step
If you purchased through JustFab.com directly:
- Call JustFab customer service at 1-866-337-0906, available 24/7.
- When prompted by the phone menu, press 1, then 0#, then 0# to get a live representative.
- Provide your account phone number and state clearly that you want a refund for the membership charge.
- If asked, mention that the subscription fee was charged automatically without notice and/or that your account was unused since the charge.
- If you haven't already, cancel the membership during the call to stop future charges (necessary to process refund).
- Keep any confirmation or reference number the representative provides for the refund request.
- Request estimated time for refund processing and monitor your bank account for the refund within the given timeframe.
How to Contact JustFab
If you need assistance, here’s how you can get in touch with JustFab support team:
Tips and Tricks for Getting a JustFab Refund
- Call JustFab customer service directly by phone, as email and chat cancellations/refunds are usually ignored.
- Request to speak to a manager immediately if the agent refuses your refund; persistence helps even if the manager doesn’t guarantee a refund.
- Use firm, polite language emphasizing dissatisfaction and desire to keep membership during refund negotiation, then cancel membership after refund is issued.
- Skip the purchase month by the 5th to avoid charges, but if charged, call promptly to dispute.
- Mention threats of escalating to trading standards, small claims court, or filing complaints to consumer protection agencies if refund is denied.
- If refunds are refused, escalate by contacting your bank or PayPal to dispute recurring charges and request chargebacks.
- Note that customer service often claims their system does not allow canceling current months’ charges but may offer to skip next month instead.
- Be persistent with follow-up calls and consider timing calls early in the week or day for better chance of reaching helpful reps.
- Some users have had success by claiming wrongful charges and requesting immediate reversal while expressing intent to escalate legally if ignored.
- Keep all communication polite but firm; do not accept vague offers or delays—ask for confirmation of refund processing.
Why Do People Request Refunds from JustFab
- Difficulty canceling memberships, with cancellations often requiring phone calls and customers unable to reach representatives due to long wait times or closed chat.
- Charges for membership fees despite cancellation attempts, including recurring $39.95 monthly fees or other amounts like $49.95 or $69.61 CAD for VIP services.
- Automatic enrollment into a VIP membership or subscription without explicit consent, leading to unexpected charges.
- Requests for refunds for membership fees charged during periods customers tried to cancel or skip.
- Expired or disappeared credits for unused services or products, with customers requesting refunds for these unused credits.
- Complicated returns process, requiring phone calls and involving third-party accounts, making refunds and returns difficult.
- Only store credit offered instead of refunds when returning items, leading to dissatisfaction.
- Poor product quality complaints prompting returns and refund requests.
- Poor communication and lengthy wait times for customer service, including unresponsive emails and unclear refund policies.
- Denied refund requests particularly when customers were unable to skip membership charges due to personal circumstances.
- Lack of clear disclosure about the monthly subscription model and charges on the website, causing surprise and refund requests.
JustFab Refund Script
Script
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Dear JustFab Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I recently encountered. I noticed an accidental charge on my account that I did not authorize or expect. As a loyal customer, I have always appreciated your products and services, but this situation has left me quite dissatisfied.
I kindly request a refund for this charge as I believe it was made in error. I appreciate your prompt attention to this matter and look forward to resolving it quickly.
Thank you for your understanding.
Best regards,
JustFab Refund Policy
JustFab accepts returns and exchanges within 30 days from the date of delivery, provided that items are in new, unused condition with original packaging. Refunds are issued to the original payment method after processing the return.
The Easiest Way to Get a JustFab Refund
If you’re frustrated trying to get a refund from JustFab—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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