Overview
LA Fitness is a gym and fitness club that offers a variety of services to help you stay active and healthy. They have group fitness classes, cardio and weight rooms, and a Jr. Olympic sized pool. You can also get personal training if you want extra support and motivation. There are leagues and courts for sports, special training programs like Pilates, glute workouts, and recovery services. They also have amenities like a pool and spa, and even a Kids Klub if you have children. Overall, it’s a place with lots of options for all ages and fitness levels to find something that works for them.
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The description is based directly on the service offerings listed on LA Fitness's official website, describing the main services in simple, consumer-friendly language suitable for a casual recommendation to a friend.
How to Get a LA Fitness Refund: Step by Step
If you purchased through LA Fitness Direct Billing:
- Determine your next billing date by checking your account or your last payment receipt.
- If you want to avoid being charged the next cycle, mail a written cancellation notice or cancellation form to P.O. Box 54170, Irvine, CA 92619, postmarked at least 5 business days before your billing date. Use registered or certified mail to have proof of mailing.
- If you miss the 5 business days window and get billed, contact the local LA Fitness club where you have membership in person and request a refund for the additional billing. Bring your proof of cancellation mailing or any correspondence.
- When requesting the refund in person, mention that you mailed the cancellation on time but were still charged once more. This angle helps in emphasizing that the extra charge was not expected.
- If your membership was under an initial prepaid term and you cancel early, a termination fee applies, and refunds are less likely unless billing happened after cancellation.
- Always keep copies or receipts of your cancellation forms and correspondence for potential disputes.
How to Contact LA Fitness
If you need assistance, here’s how you can get in touch with LA Fitness support team:
Tips and Tricks for Getting a LA Fitness Refund
- Cancel in person at the gym with a written cancellation letter, preferably sent via certified mail to have proof of delivery.
- Keep meticulous records of all communications—emails, calls, letters, and dates.
- Use clear, firm language stating you are formally canceling and expect no further charges.
- Escalate to higher management like the general manager, district manager, or regional manager if front-line staff resist.
- Mention willingness to contact consumer protection agencies or state Attorney General if refund and cancellation aren’t honored.
- Dispute charges with your credit card company if LA Fitness continues billing after cancellation and provide proof of cancellation.
- Be persistent with calls and follow-ups, sometimes reaching out multiple times over weeks.
- Timing your cancellation near the end of the billing cycle or month can help minimize unwanted billing.
- Offer plausible reasons or personal circumstances for canceling like relocation or medical issues to gain more sympathy and leniency.
- Don’t accept vague references to policy; insist on written confirmation of cancellation and refund.
- Recognize some LA Fitness locations have variable rules, so attempting to negotiate locally may yield better results.
- Be prepared to stand your ground against aggressive collection calls; you can calmly state you will dispute unapproved charges.
Why Do People Request Refunds from LA Fitness
- Unauthorized charges after contract cancellation or auto-extension of training contracts without customer consent.
- Difficulty in canceling contracts or extensions, often requiring visits to the location or speaking to a specific manager.
- Confusing or inconsistent communication regarding cancellations and refunds.
- Disputes over unused personal training sessions and whether they remain active or are forfeited upon cancellation.
- Feeling scammed when trainers cannot accommodate customers' schedules, prompting refund requests.
- Lack of response from corporate headquarters on refund requests.
- Unreasonable customer service and policies changing without proper notification.
LA Fitness Refund Script
Script
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Dear LA Fitness Customer Service,
I hope this message finds you well. I am writing to bring your attention to a billing issue I recently experienced. I noticed an accidental charge on my account that I believe should not have been processed. I am dissatisfied with this unexpected fee and would appreciate your assistance in resolving this matter.
Could you please initiate a refund for this charge at your earliest convenience? I value my membership and look forward to your prompt response.
Thank you for your attention to this issue.
Best regards,
LA Fitness Refund Policy
LA Fitness has a refund policy stating that most memberships are month-to-month, allowing cancellations at any time with written notice. If accumulated charges occur within 5 business days of a cancellation postmark, they will issue a refund for any additional billing. For memberships with an initial term, you can cancel after this period without penalty, but if canceled early, a termination fee may apply.
The Easiest Way to Get a LA Fitness Refund
If you’re frustrated trying to get a refund from LA Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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