Overview
LegalShield offers affordable online legal services and advice for individuals, families, and small businesses. They provide help with everyday legal problems like making sure your family is protected with a will or estate plan, resolving issues with landlords or tenants, handling family matters such as divorce or custody, and even support with employee rights or traffic tickets. For small businesses, they help with contracts, licenses, lawsuits, employment issues, and protecting intellectual property like trademarks. Their plans give you access to unlimited legal advice, document reviews, and even letters or calls from a lawyer when you need it. It's like having a lawyer family friend you can turn to without worrying about big legal bills.
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The information is directly sourced from LegalShield's own website, where they clearly describe their services for consumers in simple terms and list the types of legal help included in their plans. The description consolidates all main service areas mentioned—personal, family, and business legal assistance—into a friendly and easy-to-understand summary for consumers.
How to Get a LegalShield Refund: Step by Step
If you purchased through LegalShield direct billing:
- Call LegalShield Customer Support at 1-844-714-8494 (Mon-Fri, 7 a.m. – 7 p.m. CDT) or send a written refund request via mail to One Pre-Paid Way, Ada, Oklahoma 74820.
- Clearly state you want a refund for your LegalShield membership subscription charges.
- If necessary, first cancel your membership by contacting LegalShield using the above methods, as cancellation can be a prerequisite for refund requests.
- Mention any specific reasons such as unauthorized charges or charges after cancellation.
- Follow up if you do not receive confirmation or resolution.
If you purchased through Apple:
- On your device, sign in to reportaproblem.apple.com.
- Select "I'd like to" and then "Request a refund."
- Choose the reason why you want the refund, such as "subscription renewed without notice" or "account was unused."
- Select the LegalShield subscription charge item and submit your request.
- Wait 24 to 48 hours for Apple to review your request and check the status online.
- If the charge is not visible, locate the Apple receipt email and sign in with that Apple ID.
- You can cancel the subscription from your Apple device in Settings > Your Apple ID > Subscriptions if it is still active.
If you purchased through Google Play:
- Go to play.google.com and sign in with your Google Account.
- Click your profile picture and select Payments & subscriptions > Budget & order history.
- Find the LegalShield subscription charge and click Report a problem.
- Select a reason describing your situation and clearly state you want a refund.
- Submit the form and wait for a decision, typically within 1 to 4 days.
- If you dont see your order, you might be signed into a different Google Account.
- For in-app purchases older than 48 hours, contact the app developer directly for refunds.
If you paid by credit card directly (no third party):
- Contact LegalShield support at (833) 690-6121 and request assistance with your refund.
- If you face unauthorized or incorrect charges, mention this and ask for guidance on disputing the charges.
- If LegalShield does not resolve your issue, consider contacting your credit card provider to dispute the charge.
How to Contact LegalShield
If you need assistance, here’s how you can get in touch with LegalShield support team:
Tips and Tricks for Getting a LegalShield Refund
- Be persistent with multiple calls and emails; sometimes it takes repeated contact to get any refund consideration.
- Submit a formal written cancellation request via email or fax; LegalShield requires this for security and proof of cancellation.
- Request refunds soon after cancellation; delays can complicate refund success.
- Use assertive, clear language when speaking to customer service; emphasize dissatisfaction and request refund or credit.
- Reference prior payment history and length of membership to negotiate partial credits if full refunds are denied.
- Escalate by filling out the Attorney Service Concern form found at https://legalshield.typeform.com/to/pSnMnF to get official investigation started.
- Be prepared for long wait times and follow-up often; expect 15+ days for refund processing at minimum.
- If refunds are denied, consider contacting your credit card company to block further charges as an escalation tactic.
- Document all interactions with dates, names, and summaries to support any disputes or escalations.
- Sending cancellation requests immediately after purchase increases chances of refund; some users got refunds when canceling within minutes.
Why Do People Request Refunds from LegalShield
- Changed their mind shortly after joining and found customer service unsatisfactory, feeling refund processes were difficult.
- Unauthorized use of payment information leading to charges and difficulty obtaining refunds or support for fraud.
- Continued billing despite cancellation or membership hold promises, resulting in overcharges without refunds.
- Paid for services not provided, such as representation at hearings due to conflicts of interest.
- Frustration with referral requirements to other attorneys for advice in certain court matters.
- Perception of refund requests as a hassle due to LegalShield's written cancellation/refund policy requirements, which some see as delay tactics.
LegalShield Refund Script
Script
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Dear LegalShield Customer Support,
I hope this message finds you well. I am writing to address a billing issue that I have encountered with my recent statement, specifically an accidental charge for my account. I believe this charge may have been made in error, and it has caused some dissatisfaction on my part.
I kindly request a refund for the amount charged. I appreciate your assistance in resolving this matter as soon as possible and look forward to your prompt response.
Thank you very much for your attention to this request.
Best regards,
LegalShield Refund Policy
LegalShield allows members to cancel their subscriptions at any time, with cancellation requests needing to be submitted in writing. However, their policy does not explicitly state any conditions for refunds, implying that once the payment is made for the subscription, it may not be refundable, and members should refer to the Terms of Service for specific details.
The Easiest Way to Get a LegalShield Refund
If you’re frustrated trying to get a refund from LegalShield—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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