Overview
SiriusXM Canada offers a great variety of entertainment and information services. You can listen to ad-free music, exclusive talk shows, comedy, news, sports, and more. They provide special channels dedicated to Canadian music and artists as well as official sports league channels like MLB, NHL, NBA, and others. You can enjoy these through your car or the SiriusXM app on your phone. Additionally, they offer practical services like Traffic & Travel updates to help you stay informed on the road. SiriusXM has different subscription plans so you can pick one that fits what you like to listen to or need.
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The information was directly gathered from the official SiriusXM Canada website, which clearly describes their main services in accessible terms for consumers, including entertainment content and practical travel updates, as well as usage options and subscription plans.
How to Get a SiriusXM Canada Refund: Step by Step
If you purchased through siriusxm.ca (direct):
- Contact SiriusXM Canada Customer Care by phone at 1-888-539-7474.
- Inform the representative you want a refund for your SiriusXM subscription or membership.
- Be prepared to provide your account details, subscription information, and reason for refund request.
- If refund is related to no service use before cancellation, emphasize that you did not use the service.
- Follow any instructions from customer care to process the refund, including cancellation if required.
- Note that refunds for accessory returns are accepted within 30 days if returned in original condition with packaging, but not for subscriptions by default after 15 days from subscription start.
- Allow up to 5 business days after approval for the refund to be credited to the original payment method.
If you purchased through Apple (iOS App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Find and select your SiriusXM subscription.
- Tap Cancel Subscription (cancellation is required to prevent renewals).
- Then, go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to" and select "Request a refund".
- Select the SiriusXM subscription and the reason related to unwanted renewal or no usage.
- Submit the request and wait 24-48 hours for a decision.
- Emphasize that the subscription renewed without notice or you did not use the service to improve refund success.
If you purchased through Google Play:
- Go to play.google.com and sign in with the Google Account used to purchase SiriusXM.
- Click your profile picture at the top right.
- Select Payments & subscriptions then Budget & order history.
- Find the SiriusXM subscription order you want to refund.
- Click Report a problem, select the situation that fits your case, and complete the refund request form, stating you want a refund.
- Submit and wait for a decision within 1-4 days.
- If it's been more than 48 hours since purchase, contact SiriusXM directly to request a refund, mentioning no usage and unwanted renewal.
If you purchased through Roku:
- There is no formal Roku refund flow for SiriusXM subscriptions.
- Cancel your SiriusXM subscription via Roku immediately to stop future charges.
- Contact SiriusXM Canada Customer Care at 1-888-539-7474 to request a refund.
- Explain that the subscription renewed without notice or that you did not use the service.
- Provide your Roku and SiriusXM account details as needed.
- Follow the customer care instructions to complete the refund process.
How to Contact SiriusXM Canada
If you need assistance, here’s how you can get in touch with SiriusXM Canada support team:
Tips and Tricks for Getting a SiriusXM Canada Refund
- Be persistent and patient: Expect cancellations to take 20-30 minutes on calls or chat.
- Insist firmly on cancellation: Customer service often tries to retain you with promotions or delays.
- Cancel via the original signup method: Use phone if signed up by phone, or online if signed up online.
- Use the chat feature: The "Cancel" button online usually leads to chat; stay persistent there.
- Refuse alternative plans or reduced rates: Don't accept offers; insist on cancellation.
- Dispute charges with your credit card company: Some users got refunds this way within a few weeks of billing.
- Use payment control tricks: Pay with a linked card that you can lock to prevent future charges.
- Escalate if needed: Use repeated calls or chats until your cancellation and refund is confirmed.
Why Do People Request Refunds from SiriusXM Canada
- Dissatisfaction with the service quality, including complaints about service worsening yet still being charged.
- Desire to cancel early and request refunds for the remaining balance of subscription.
- Non-refundable subscription terms causing frustration when users are charged and cannot get refunds, especially for non-monthly subscriptions.
- Refund eligibility limited to cancellations or changes within 15 days of initial purchase or renewal charge, leading to refund requests if outside this window.
- Automatic renewals and billing issues resulting in unexpected charges and refund requests.
- Regional exceptions where only residents of Quebec and Newfoundland have more refundable options, causing refund requests from others who do not have this benefit.
SiriusXM Canada Refund Script
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Dear SiriusXM Customer Support,
I hope this message finds you well. I am writing to request a refund due to an unexpected billing issue on my account. I recently noticed an accidental charge that I did not authorize, and I am quite concerned about this matter. My subscription has not provided the satisfaction I expected, leading to this request.
I would greatly appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your understanding and support.
Best regards,
SiriusXM Canada Refund Policy
SiriusXM Canada's refund policy allows for returns of radios and accessories within 30 days of purchase, provided the items are in original condition and include all packaging. Customers are responsible for return shipping costs unless the item is defective or due to an error by SiriusXM. Refunds are issued to the original credit card within 5 business days after the return is received.
The Easiest Way to Get a SiriusXM Canada Refund
If you’re frustrated trying to get a refund from SiriusXM Canada—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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