Overview
Surfshark is a company that offers a range of easy-to-use online security and privacy services for everyday people. Their main service is Surfshark VPN, which secures your internet connection so no one can track your online activities or steal your information. They also offer Surfshark Antivirus to protect your devices from viruses and malware. For private web browsing, Surfshark Search lets you search the internet without ads or tracking. Surfshark Alert helps you by sending notifications if your personal data is leaked online. They provide an alternative ID service with a fake email and virtual phone number to keep your real information safe when signing up for things online. Lastly, their Incogni service helps remove your personal information from data brokers on the internet. All these services are designed to keep your digital life private and safe in a simple way anyone can use.
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The description is drawn directly from official information on surfshark.com and explains the key services targeting consumers without complex language, making it easy to understand for a general audience.
How to Get a Surfshark Refund: Step by Step
If you purchased through Surfshark.com (direct website purchase):
- Go to the Surfshark website and access the live chat support by clicking the live chat option usually found on the support or contact page.
- Start a conversation with the chatbot (Sharkbot) and state that you want to cancel your subscription and request a refund within 30 days of purchase.
- The support agent will provide you with a unique cancellation link to proceed with the cancellation.
- Complete the cancellation by following the link and answering any feedback questions they might ask.
- Make sure to emphasize that you request a refund because the subscription was unused or renewed without your notice to increase the likelihood of approval.
If you purchased through Google Play Store:
- If it has been less than 48 hours since your purchase, open the Google Play Store app on your device.
- Tap your profile icon at the top right and select "Payments & subscriptions" then "Subscriptions."
- Find the Surfshark subscription and select "Refund" or "Report a problem."
- Follow the prompts to complete the refund request.
- If more than 48 hours have passed, contact Surfshark customer support via live chat to request the refund.
- When requesting a refund from either Google Play or Surfshark support, mention if your subscription renewed without notice or remained unused to strengthen your case.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen, then choose "Subscriptions."
- Select the Surfshark subscription from the list.
- Tap "Report a Problem" to begin the refund request process through Apple.
- Request the refund by noting that the subscription renewed without your consent or was unused.
- Apple handles all refunds directly; Surfshark cannot process refunds for Apple purchases.
If you purchased through Amazon Appstore:
- Go to the Amazon website or app and log in to your account.
- Navigate to "Your Orders" and locate the Surfshark subscription or purchase.
- Select the order and find the option to request a refund or contact Amazon customer service.
- Explain that the charge was unexpected or that the subscription was unused to improve refund chances.
- Amazon manages refunds for purchases via their Appstore, not Surfshark.
How to Contact Surfshark
If you need assistance, here’s how you can get in touch with Surfshark support team:
Tips and Tricks for Getting a Surfshark Refund
- Start your refund request early: Initiate the request within the 30-day money-back period to maximize chances of success.
- Use clear, polite language: Explain specific issues you faced, such as connection drops or inability to use the VPN as intended.
- Mention factual problems: Users who cited Surfshark not working properly or failing to meet their needs had better success.
- Request through live chat or direct email: Live chat is often mentioned as a faster route for handling refund requests.
- Escalate politely if initial request fails: If no response or refusal, follow up referencing the refund window and your earlier contact attempts.
- Be realistic and honest: Genuine refund requests explaining your case clearly tend to get processed quicker.
- Avoid aggressive or offensive language: Being constructive and professional increases likelihood of a painless refund.
- Highlight automatic renewal mistakes: If renewal happened without your intent, mention that explicitly to support refund approval.
- If outside 30 days, still try politely: Some users got refunds citing exceptional circumstances or service issues.
- One refund per 6 months limit: Be aware you can only request one refund per 6-month period, max two refunds total.
Why Do People Request Refunds from Surfshark
- Slow connection speeds causing frustration for users.
- Random connection drops interrupting user experience.
- Latency issues, particularly problematic for gamers.
- Difficult cancellation process requiring live chat with support rather than self-service.
- Automatic subscription renewals even after refund requests.
- Customer service resistance in processing refund requests promptly.
- Users accidentally charged for renewals despite asking for refunds.
- Refunds limited to 30-day money-back guarantee period and restrictions on frequency.
Surfshark Refund Script
Script
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Hello Surfshark Support,
I hope this message finds you well. I am writing to request a refund for my subscription due to a billing issue. Unfortunately, I am dissatisfied with the service and would like to take advantage of the 30-day money-back guarantee.
Thank you for your assistance in processing my request. I look forward to your prompt response.
Best regards,
Surfshark Refund Policy
Surfshark offers a 30-day money-back guarantee for subscriptions purchased directly through their website. Customers can claim a refund by contacting Surfshark's customer support within this period, but they may only request one refund every six months, with a maximum of two refunds total. For purchases made via resellers like the Apple App Store or Google Play, customers need to follow the specific refund procedures of those platforms.
The Easiest Way to Get a Surfshark Refund
If you’re frustrated trying to get a refund from Surfshark—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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