Overview
The Healthy Back Institute is a company founded to help people who suffer from chronic back pain live pain-free without relying on expensive and risky drugs or surgeries. They focus on natural solutions by providing easy-to-understand information about how the body works and what causes pain. They offer a wide range of resources including articles, videos, treatment plans, and products designed to relieve back pain and other muscle, joint, or nerve pain. One of their key offerings is the Lose the Back Pain® System, a self-assessment and treatment program for back pain and sciatica. They also offer supplements, inversion tables, heating pads, and natural pain relief products. The goal is to help people reduce pain naturally and improve their quality of life.
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The information was taken directly from the official Healthy Back Institute website, which clearly states their mission, main services, products, and educational resources aimed at natural pain relief for back and related pain conditions.
How to Get a The Healthy Back Institute Refund: Step by Step
If you purchased through the Healthy Back Institute Website (losethebackpain.com):
- Contact customer support by calling 800-216-4908 (U.S. & Canada) or 240-780-5977 (International), Monday through Saturday, 8:00am to 6:00pm CST.
- Request to cancel your subscription if it is still active to stop future charges (cancellation is required to handle the refund on a recurring service).
- Return unopened product bottles within 90 days of purchase for a prorated refund; if you have used single bottles, return them after trying for at least 3 weeks, but refunds will be less the shipping cost.
- Package your return in original packaging in like-new condition without damage, odors, pet hair, dirt, or debris to ensure acceptance.
- Ship your return to the following address, including your packing slip:
- PBD
- ATTN: Healthy Back Institute Returns
- 7055 South Decatur Blvd, Suite #180
- Las Vegas, NV 89118
- Keep the tracking number of your return shipment for your records and as proof.
- After your return is inspected and approved, wait 3-5 business days for refund processing to your original payment method.
- When contacting customer support or writing about your refund request, mention that you did not receive notice before the subscription renewal and that you want to ensure proper processing of your refund due to the timing of your return.
How to Contact The Healthy Back Institute
If you need assistance, here’s how you can get in touch with The Healthy Back Institute support team:
Tips and Tricks for Getting a The Healthy Back Institute Refund
- Be polite but firm in your communication, emphasizing you want to follow the refund policy.
- Insist on returning unopened products within the refund window (typically 90 days) to ensure eligibility.
- Document all communications and keep track of dates and names of representatives you speak to.
- Request confirmation emails for cancellations or refunds promised during calls.
- Escalate to supervisors or managers if initial customer service representatives deny your refund.
- Use specific refund policy language from their official terms to support your claim, even if you ignore official policy initially.
- Mention potential complaints to BBB or other consumer protection agencies if refund is refused.
- Return items with a prepaid label you purchase yourself and include your name and email inside the package.
- Timing your refund request close to the refund policy deadline may require prompt action; don’t delay.
- Be prepared for partial refunds (e.g., minus shipping or certain fees), as this has worked for some users.
- Follow up persistently through phone and email until the refund is processed.
Why Do People Request Refunds from The Healthy Back Institute
- Unhappiness with product results, including no relief after using the products within the 90-day money-back guarantee.
- Subscription and billing issues, such as continued charges after cancellation requests, difficulty unsubscribing, and unauthorized charges.
- Problems with returns, including waiting delays for refunds after returning products and refusal or resistance to refund the full amount.
- Return shipping costs, which customers find expensive, discouraging returns.
- Receiving unwanted shipments even after attempting to cancel or stop shipments, leading to frustration and refund requests.
- Return conditions such as requiring products to be in original packaging and like-new condition, which can lead to refund rejection.
- Issues with free trials and their associated shipping fees, which are often non-refundable and require timely cancellations to avoid charges.
The Healthy Back Institute Refund Script
Script
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Dear Healthy Back Institute,
I am writing to address a billing issue regarding my recent transaction. I noticed an unexpected charge on my account that I did not authorize, and I would like to request a refund for this amount.
I would appreciate your prompt attention to this matter and hope to resolve it quickly. Thank you for your understanding.
Best regards,
[Your Name]
The Healthy Back Institute Refund Policy
Losethebackpain.com (The Healthy Back Institute) offers a 90-day money-back guarantee on their products. Customers can return their order for a full refund, minus shipping, provided the items are in original packaging and like new condition; used bottles can also be returned for a refund if returned after 3 weeks of use. Refund processing generally takes 3-5 business days after return approval.
The Easiest Way to Get a The Healthy Back Institute Refund
If you’re frustrated trying to get a refund from The Healthy Back Institute—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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