Overview
Truekind is a company that offers everyday essentials for women, focusing on comfort and natural shape. Their main products include wire-free bras, underwear, packs & bundles, and accessories. The bras are designed to be lightweight, stretchy, and super soft, fitting all shapes and sizes comfortably without poking or pinching. They also use breathable and seamless fabrics for all-day comfort. Plus, they offer a 60-day fit guarantee so you can exchange or return if needed.
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The information is directly from Truekind's official website, specifying their product offerings, design philosophy, and customer-friendly features in simple language suitable for consumers.
How to Get a Truekind Refund: Step by Step
If you purchased through Credit or Debit Card (Visa, MasterCard, American Express):
- Log into your Truekind Member Account.
- Navigate to 'Manage Subscription'.
- Cancel your membership to stop future recurring charges.
- Contact Truekind Customer Care via one of the following methods to request a refund:
- Use the Live Chat feature on truekind.com
- Send an email to hello@truekind.com (or vip@truekind.com)
- Call +1 (678) 831-8222
- When requesting the refund, mention:
- The membership was charged without notice
- You canceled the membership promptly upon discovery
- Your account was unused during the billing period
- Wait for confirmation and refund processing from Truekind Customer Care.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to 'Activity' and find the Truekind transaction.
- Click on the transaction and select 'Report a Problem'.
- Choose the option related to a billing error or unauthorized charge.
- Submit a dispute requesting a refund, citing the subscription was renewed without notice and the account was unused.
- Additionally, contact Truekind Customer Care as listed above to request a refund directly.
- Follow up on both PayPal and Truekind responses until refund is confirmed.
How to Contact Truekind
If you need assistance, here’s how you can get in touch with Truekind support team:
Tips and Tricks for Getting a Truekind Refund
- Be persistent and patient: Multiple messages over time increase the chance of attention.
- Use polite but firm language: Say you are unhappy and want a refund due to dissatisfaction or fit issues.
- Contact via multiple channels: Reach out on email, social media DMs, and chat support to escalate.
- Request escalation politely: If initial reps don't help, ask to speak to a manager or supervisor.
- Timing your request: Ask for a refund or exchange within the 60-day window they mention for returns/exchanges.
- Use direct messages on their social media: Some reviews mention better responsiveness on socials than official website chat.
- Mention product issues specifically: Highlight poor fit or quality to justify your refund claim.
- Keep records: Save all correspondence to back up your claim if escalation is needed.
- Leverage exchange policy as leverage: If refund denied, push for free exchange and mention willingness to escalate if refused.
- Express willingness to escalate to public platforms: Firms respond quicker if you hint you might post reviews or complaints publicly.
Why Do People Request Refunds from Truekind
- Incorrect sizing or bras not fitting as expected.
- Discomfort caused by poor fit or too small sizes.
- Changed manufacturer causing fit and quality issues.
- Unauthorized subscription or membership charges leading to refund requests.
- Items returned due to changing mind.
- Items damaged due to normal wear and tear or misuse are typically not refunded.
- Products marked as Final Sale cannot be refunded.
- Customer service issues including unresponsiveness or difficulty with refunds.
- Wrong color, style, or size received prompting exchanges or refunds.
Truekind Refund Script
Script
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Dear Truekind Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered. I noticed an accidental charge on my account that I would like to resolve.
I have always appreciated the quality of your products, but due to this unexpected charge, I would kindly request a refund. I would greatly appreciate your assistance in rectifying this matter at your earliest convenience.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Truekind Refund Policy
Truekind offers a 60-Day Fit Guarantee, allowing customers to exchange or return products within 60 days of purchase without any questions asked. They process refunds or exchanges as soon as the returned item is received, providing email updates throughout the process.
The Easiest Way to Get a Truekind Refund
If you’re frustrated trying to get a refund from Truekind—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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