Overview
Vimeo is a website where you can upload, create, edit, and share videos without ads. It offers tools to help you make high-quality videos, whether you're recording, editing, or streaming live events. You can also watch videos on demand, use a customizable video player, and even earn money from your videos if you want. It's a simple and easy platform loved by creators and anyone who enjoys sharing videos online.
Difficulty
12345
678910
Easy
Medium
Very Hard
The information was directly gathered from Vimeo's official about page, which clearly outlines the main services they offer in simple terms suitable for a consumer audience.
How to Get a Vimeo Refund: Step by Step
If you purchased through Vimeo.com directly:
- Log into your Vimeo account on a desktop or mobile web browser.
- Ensure you are the account owner and that your subscription is within 14 days for annual plans or 3 days for monthly plans of the purchase date.
- If you have team members assigned seats on your Starter, Standard, or Advanced plan, unassign all team members from their seats before requesting a refund.
- Go to the Vimeo Help Center and click "Contact us" at the top or use the blue chat box in the lower right corner.
- If no answers are found, select the "Contact form" at the bottom of the chat window and fill it out detailing your refund request and subscription details.
- Submit the form and wait for a reply, typically within a few hours for paying subscribers.
- Note: Refunds are only for the initial plan purchase and initially bought additional seats, not for add-on seats purchased later. Partial or pro-rated refunds are not available.
If you purchased through Google Play:
- Open the Google Play Store app on your mobile device.
- Tap your profile icon in the top right corner and select "Payments & subscriptions."
- Tap "Subscriptions" and find your Vimeo subscription.
- Select "Report a problem" and choose the option that most closely matches your refund reason, such as "Subscription renewed without notice."
- Fill out the form with details and submit your refund request.
- Alternatively, you can also contact Vimeo support to request a refund for Google Play purchases, but using Google Play's flow is recommended.
If you purchased through Apple (App Store or iTunes):
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to," then select "Request a refund."
- Choose the reason for your refund request, like "Subscription renewed without notice" or "Unused subscription."
- Select the Vimeo subscription purchase from your purchase history.
- Submit the refund request and wait 24 to 48 hours for Apple's response.
- If needed, you can cancel the subscription through your Apple device settings by opening the Settings app, tapping your Apple ID, selecting "Subscriptions," choosing Vimeo, and selecting "Cancel Subscription."
How to Contact Vimeo
If you need assistance, here’s how you can get in touch with Vimeo support team:
Tips and Tricks for Getting a Vimeo Refund
- Request refund immediately after purchase or upgrade to increase chances of success.
- Contact Vimeo multiple times with polite but firm follow-ups as persistence can lead to a refund.
- Use clear, concise language explaining why the service or plan did not meet your needs or expectations.
- File a dispute with your credit card company if direct contact fails.
- File a complaint with the Better Business Bureau (BBB) where Vimeo reportedly responds quickly.
- Escalate to your state attorney-general’s consumer affairs office if necessary.
- Act within the 30-day refund window to ensure eligibility for a refund.
- Chase customer service persistently by opening new tickets and explaining the situation repeatedly.
- Avoid aggressive or rude language, instead use professional and polite tone.
- Leverage community advice and shared experiences from forums to tailor your refund request effectively.
Why Do People Request Refunds from Vimeo
- Paid services or features not working (e.g., On Demand feature not functioning)
- Account being unexpectedly downgraded causing loss of videos and features
- Lack of effective or timely customer support or resolution of issues
- Being charged for services not delivered or inaccessible
- Issues with cancellation or refund process, including denial of refunds
- Disputes over chargebacks, including accusations of fraud by Vimeo
- Unclear billing and subscription terms leading to accidental charges
- Refund requests due to interrupted service or account problems causing financial loss
- Refund requests due to dissatisfaction within refund eligibility periods
- Problems with add-on seat purchases or additional features that are non-refundable
- No refunds offered if account terminated due to guideline violations
Vimeo Refund Script
Script
Copy
Hello Vimeo Support,
I hope this message finds you well. I'm writing to address an unexpected charge on my account related to my recent billing cycle. I believe this charge may have been made in error, which has left me quite dissatisfied with the experience.
I kindly request a refund for the amount charged. I appreciate your assistance in resolving this matter and look forward to your prompt response.
Thank you for your attention to this issue.
Best regards,
Vimeo Refund Policy
Vimeo allows refunds for self-service subscription plans purchased directly through their website within 14 days for annual plans and 3 days for monthly plans, provided that certain criteria are met. Refunds are not available for additional seats purchased separately or for accounts terminated due to policy violations.
The Easiest Way to Get a Vimeo Refund
If you’re frustrated trying to get a refund from Vimeo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
