Overview
ExpressVPN is a service that helps you keep your online activities private and secure. It works by sending your internet connection through their servers in 105 countries, which hides your real location and protects your information. You can use it on many devices like phones, computers, and even smart TVs, and it lets you connect up to 8 devices at once. It's great if you want to access websites or shows that are blocked in your area or if you're traveling and want to stay safe on public Wi-Fi. They have easy-to-use apps, offer 24/7 customer support, and give a 30-day money-back guarantee. They also have extra tools like a password manager and special routers. Overall, it's a tool to help you browse the internet more privately and freely.
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The summary is based directly on detailed information from ExpressVPN's official website, highlighting the main services and benefits in simple terms suitable for consumers.
How to Get an ExpressVPN Refund: Step by Step
If you purchased through ExpressVPN direct:
- Log in to your ExpressVPN account on expressvpn.com.
- Contact ExpressVPN Support via the live chat feature on their website or send an email to their support team.
- Request a refund explicitly, stating you want a refund under their 30-day money-back guarantee.
- Ensure you are within 30 days of your original purchase date and that you are a first-time user requesting the refund.
- Refunds will be processed to your original payment method as soon as possible after approval.
If you purchased through Apple App Store:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID that was used to buy the ExpressVPN subscription.
- Click or tap "I'd like to" and select "Request a refund".
- Choose the reason for your refund request, such as "Subscription renewed without notice" or "Account was unused" to improve your chances.
- Select the ExpressVPN subscription from the list of purchases.
- Submit the refund request and wait 24 to 48 hours for the status update.
- If approved, the refund will be issued back to your original payment method, which may take additional time to reflect.
If you purchased through Google Play:
- Open the Google Play Store app or visit the Google Play website on your device.
- Ensure you are signed in with the Google account used for the ExpressVPN purchase.
- Navigate to the "Order history" section to find your ExpressVPN purchase.
- Tap or click "Report a problem" next to the ExpressVPN purchase.
- Choose the reason for your refund request, such as "Subscription renewed without notice" or "Account was unused" to improve chances.
- Fill out the form and submit it.
- Wait for Google Play to review and process the refund request.
How to Contact ExpressVPN
If you need assistance, here’s how you can get in touch with ExpressVPN support team:
Tips and Tricks for Getting an ExpressVPN Refund
- Request refund within the first 30 days—this is the window where ExpressVPN typically honors refunds without issue.
- Use live chat on the ExpressVPN website to quickly communicate your dissatisfaction and request a refund; they often comply promptly.
- Be direct and clear: state simply that you are not satisfied and want your money back.
- Escalate firmly if needed—if your refund is denied, mention that you will file complaints with the Better Business Bureau, state attorney general, or initiate credit card chargebacks to increase pressure.
- Threaten chargebacks and complaints as a last-resort tactic, especially for refunds outside the 30-day window; some users have succeeded with this approach.
- Delete all ExpressVPN packages from your devices and do a fresh reinstall from the official website before contacting support to avoid technical excuses.
- Ask for confirmation that your subscription and payments have been canceled to avoid unexpected charges after cancellation.
- Consider using persuasive language or drafting messages with the help of AI tools to more effectively influence support agents.
- Timing is key: request your refund proactively and don’t wait until the end of the 30-day period; once it passes, refunds are much harder to get.
- If you experience unauthorized charges after cancellation, contact support immediately and demand an immediate full refund to your original payment method and written confirmation of cancellation.
Why Do People Request Refunds from ExpressVPN
- Speeds too slow - Users experience slower internet speeds than expected when using ExpressVPN.
- Not accessing content - Users are unable to access certain websites or streaming services they intended to use.
- Technical issues - Various technical problems or incompatibilities with devices or operating systems.
- Finding a better price elsewhere - Users decide to switch to a different VPN provider offering a more attractive price.
- Changed my mind - Users simply change their mind about using the service after purchase.
ExpressVPN Refund Script
Script
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Dear ExpressVPN Support,
I hope this message finds you well. I am contacting you regarding a recent billing issue I encountered, which resulted in an unexpected charge to my account. Despite my initial satisfaction with your service, I regret to say that I am currently dissatisfied with my subscription for various reasons.
I would like to kindly request a refund for this charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you very much for your assistance.
Best regards,
ExpressVPN Refund Policy
ExpressVPN offers a 30-day money-back guarantee for all subscription plans, available to first-time users only. Customers can request a full refund if they are not completely satisfied within this period, and this policy applies to subscriptions purchased directly from ExpressVPN or through Google Play, but not for Apple App Store purchases.
The Easiest Way to Get an ExpressVPN Refund
If you’re frustrated trying to get a refund from ExpressVPN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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