Overview
One Medical is a healthcare company that offers a range of primary care services designed to make taking care of your health easier and more convenient. They handle everything from common illnesses and injuries to chronic conditions like diabetes and high blood pressure. They also provide mental health support for things like anxiety, depression, and sleep problems. One Medical focuses on overall wellness too, with screenings and lifestyle advice to help prevent illnesses. They provide special care and support for the LGBTQIA+ community and offer services related to sexual health, including STI testing and birth control. You can visit their offices for urgent concerns with extended hours and even weekend availability. Their goal is to make healthcare simple, accessible, and supportive for everyday health needs.
Difficulty
12345
678910
Easy
Medium
Very Hard
The summary is based directly on the detailed services listed on One Medical's official website services page, which outlines their offerings in clear consumer-friendly terms.
How to Get an One Med Refund: Step by Step
If you purchased through One Medical directly:
- Go to the One Medical website or open the One Medical app and log in to your account.
- Navigate to the Membership, Insurance & Billing settings page.
- Contact One Medical Billing Help via phone at 888-663-6331 option 1 to request a refund for your membership or subscription charge.
- If you prefer email or cannot get through by phone, send a detailed refund request to feedback@onemedical.com mentioning your situation such as a charge you believe was incorrect or a duplicate payment.
- Use clear phrasing in your request emphasizing unauthorized charge or mistaken renewal if applicable, or indicate if you have never used the service after renewal period.
- Wait for a response from One Medical's billing team and follow any instructions they provide to complete the refund process.
- If you have overpaid due to insurance adjustments or similar, mention this specifically during your contact to facilitate a correct refund.
How to Contact One Med
If you need assistance, here’s how you can get in touch with One Med support team:
Tips and Tricks for Getting an One Med Refund
- Persistently follow up via multiple channels: emails, phone calls, and One Medical's messaging system.
- Escalate strategically to billing leadership and, if possible, directly to the Director of Patient Experience.
- Document all communications carefully and keep records of what was promised, especially regarding refund timelines.
- Use polite but firm language, emphasizing your understanding but insisting on a thorough review and correction of the billing error.
- Reference specific discrepancies like incorrect coding or misrepresented time spent on services to support your refund claim.
- Request clear timelines for refund processing and ask for confirmation through secure messaging or email.
- Be prepared for generic or scripted responses—respond by restating your specific case details and ask for escalation if needed.
- Inquire about alternative channels such as billing hotlines or patient relations contacts to find more direct assistance.
- Avoid aggressive or inappropriate language to keep the tone professional and constructive.
- Time your requests around business days and hours to maximize chances of quick responses (avoid weekends or holidays).
Why Do People Request Refunds from One Med
- Insurance company adjustments: Refunds often occur when the patient's insurance company adjusts the amount they paid for a claim after the patient has already paid for the services.
- Overpayment of copays: Patients may have overpaid a copay resulting in a refund owed.
- Duplicate payments: Refunds can be issued if a patient accidentally pays a bill twice.
- Membership cancellations: Refunds of membership fees are given if canceled within a specified period, provided no members have registered during that period.
- Billing errors: Patients have reported being overcharged due to incorrect coding of medical services, leading to refund requests after re-evaluation.
- Delayed refunds: Some patients complain about delays in receiving refunds even after overpayment has been acknowledged by One Medical.
One Med Refund Script
Script
Copy
Hello One Medical Team,
I hope this message finds you well. I am writing to address a billing issue I experienced recently. It appears that I was accidentally charged for a service that I did not use. I believe this charge was made in error and would like to request a refund at your earliest convenience.
Thank you for your understanding and assistance in resolving this matter. I appreciate your help and look forward to your prompt response.
Best regards,
One Med Refund Policy
One Medical's refund policy states that if a patient is due a refund due to an overpayment, it will be issued by crediting the patient's original credit card, applied to their next office visit, or sent as a check via mail. They are unable to issue paper checks until mid-March 2024 but can process refunds via ACH to a bank account in the meantime.
The Easiest Way to Get an One Med Refund
If you’re frustrated trying to get a refund from One Med—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
