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Step-by-step guide + expert tips for a smooth, hassle-free cancellation.
We understand — sometimes canceling is the best option. Here are some common reasons why people decide to cancel:
Many users find Adobe plans expensive compared to alternatives.
People cancel when they realize they don't use the software enough to justify the monthly fee.
Some users move to cheaper or simpler tools like Canva, Affinity, or free editing software.
You can cancel Adobe.
Requires logging in
Refunds may not apply
Visit Adobe Account Page and log in with your Adobe credentials.
On your account dashboard, click "Plans" or "Manage plan" under the "Plans and Payment" section.
Find the plan you want to cancel (e.g., Creative Cloud, Adobe Acrobat) and click on it.
Follow the prompts to confirm cancellation and select your reason for leaving
Open the Adobe Creative Cloud app or any other Adobe app that you used to subscribe.
Tap the profile icon in the top left corner (or the gear icon for settings).
Tap "Account" or "Manage subscription" under the account settings.
Tap "Cancel subscription" or "Cancel plan" and follow the on-screen instructions to confirm your cancellation.
Open the Settings app on your iPhone.
Tap your Apple ID>Subscriptions
Find Adobe, tap it, then tap Cancel Subscription
Your subscription will remain active until the end of the billing cycle, but you won’t be charged again.
Look for a confirmation email.
Open the Google Play Store app
Tap your profile icon > Payments & subscriptions > Subscriptions
Select Adobe subscription (e.g., Adobe Creative Cloud), then tap Cancel subscription
Confirm cancellation.
Look for a confirmation email.
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Visit Adobe Sign-In and click on "Trouble signing in?".
Enter the email address associated with your Adobe account and click "Continue". Adobe will send a password reset link to your email. Follow the instructions to reset your password.
If you don’t remember your email, you can enter your Adobe ID username instead (if you have one).
Click on the password reset link sent to your email and choose a new password.
Please keep an eye on the following after you’ve canceled your subscription:
You will lose access to Adobe Premium features (such as Creative Cloud apps like Photoshop, Illustrator, etc.) after your billing cycle ends. If you’re on a Creative Cloud subscription, your apps will stop working once your subscription expires.
Your files and documents stored in Adobe Cloud will remain accessible for 30 days after cancellation. After 30 days, Adobe may delete these files, so it’s essential to download them before then.
You can re-subscribe at any time, and your Adobe account will be reactivated with your previous files intact (if within the 30-day window).
Subscription Cancellation Period
Cancellation Fee for Annual Plans
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Unresolved Billing or Subscription Issues
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Overlooked Free Trials or Add-Ons
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If you need assistance, here’s how you can get in touch with our support team:
To help us assist you faster, make sure to include the following:
Account Email
Charge Screenshot
Cancellation Attempt Notes
Visit Adobe Sign-In. Below the sign-in form, click on the "Trouble Signing In?" link.
Enter the email address associated with your Adobe account and click "Continue".
Adobe will send a password reset link to the email address you provided. Open your email inbox (and check the spam/junk folder if you don’t see it).
Click the reset link in the email and choose a new password for your Adobe account. Make sure your new password is secure and different from previous ones.
For Apple (iOS) Open Settings > Tap your Apple ID
Go to Subscriptions
Find Adobe> Tap Cancel Subscription
For Google Play (Android) Open Google Play Store Tap Profile Icon > Payments & Subscriptions
Tap Subscriptions > Find Adobe> Tap Cancel Subscription
Yes, you can cancel your Adobe subscription anytime, but early cancellation may incur fees depending on your plan.
Adobe generally does not offer refunds after cancellation, except in cases of billing errors or unauthorized charges.
Canceling Adobe stops your subscription, but you retain your account and access to files for a limited time.
While deleting, Adobe removes your account and all associated data permanently.
You can resubscribe anytime.
Check Your Email: Adobe will send a confirmation email once your subscription is canceled.
Log Into Your Adobe Account: Visit Adobe Account and check your subscription status.
Verify Access to Services: Ensure you no longer have access to paid Adobe services after the cancellation period ends.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers.
² Average requests times may vary depending on volume of requests
