Overview
BetterMe is a wellness company that offers several helpful services designed to support your health and happiness in an easy and fun way. They have a Health Coaching app that gives you access to over 3,000 workouts, personalized meal plans, trackers for water and calories, lifestyle programs, and self-care challenges to keep you motivated. They also have a Mental Health app that helps with balance by providing guided meditations, breathing exercises, sleep sounds, and mental health coaches available all day. Additionally, BetterMe has an online store where you can buy comfy workout clothes, smart fitness wearables, and exercise equipment for home. It's all about making healthy living simple and enjoyable!
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The information was directly taken from the official BetterMe about page on betterme.world, which clearly lists the main consumer-facing services in simple terms suited for a general audience.
How to Get a BetterMe Refund: Step by Step
If you purchased through Google Play:
- Go to play.google.com on a computer or mobile browser.
- Click your profile picture at the top right corner.
- Select Payments & subscriptions > Budget & order history.
- Find your BetterMe subscription purchase and click Report a problem.
- Choose the option that best describes your situation (e.g., accidental renewal, unwanted charge).
- Fill out the refund form, clearly stating you would like a refund for your BetterMe subscription.
- Submit the request and wait for a response, typically within 1 to 4 days.
If you purchased through Apple:
- Visit reportaproblem.apple.com and sign in with your Apple ID.
- Click on "I'd like to," then select "Request a refund."
- Select the reason for your refund request.
- Find your BetterMe subscription or purchase in the list and click Submit.
- Wait for 24 to 48 hours for Apple to process your request.
- If your refund request is approved, funds will return to your original payment method after some additional processing time.
- If you can’t find the charge, check your email for receipts from Apple and confirm which Apple ID was used for the purchase.
- When messaging, mention if the subscription renewed without notice or if you had no use of the account during the billing period to improve chances of success.
If you purchased through Roku:
- Note that Roku subscriptions are generally non-refundable according to Roku's policy.
- If you still want to try, first cancel the BetterMe subscription through your Roku account or Roku device.
- Contact Roku customer support to inquire about your refund possibility.
- When contacting support, emphasize if the subscription auto-renewed unexpectedly or if you experienced issues accessing the service.
- Alternatively, consider disputing the charge with your bank or card issuer as Roku refund options are limited.
How to Contact BetterMe
If you need assistance, here’s how you can get in touch with BetterMe support team:
Tips and Tricks for Getting a BetterMe Refund
- Be persistent: Multiple follow-ups are often necessary; don’t give up after the first denial.
- Contact support quickly: Reach out immediately after an unauthorized charge appears, ideally within a day.
- Use clear, factual language: State explicitly that you did not authorize the renewal or charge.
- Document all communications: Keep records of all emails, chats, and dates of contact to reference in escalations.
- Escalate politely but firmly: If initial support ignores or denies the refund, ask to escalate to a supervisor or manager.
- Demand confirmation of cancellation: Ask for a written confirmation that your subscription has been cancelled to prevent further charges.
- Dispute charges with credit card company: Users report success contesting unauthorized charges directly through their bank or card issuer.
- Cancel through the original platform: For subscriptions made via Google Play or Apple Store, cancel through those platforms as instructed by support.
- Avoid accepting partial refunds or app credits: Insist on a full refund rather than compensations or added features.
- Timing matters: Initiate refund requests promptly since support sometimes claims refunds are not possible after renewal.
Why Do People Request Refunds from BetterMe
- Unauthorized charges: Users report being charged for subscriptions without their knowledge or consent.
- Difficulty cancelling subscriptions: BetterMe has a reputation for continuing to charge users even after they have requested cancellations.
- Subscription management issues: The app removed direct cancellation options, requiring users to use the BetterMe website or Google Play/App Store for cancellation, causing confusion.
- Unresponsive customer support: Customers experience slow or no response to refund and cancellation requests.
- Misleading billing practices: Charges sometimes occur without appearing in official Apple invoices or recognizable billing sources, complicating dispute and refund processes.
- App usage dissatisfaction: Some customers seek refunds due to dissatisfaction with app performance or results.
- Trial period billing: Users report being charged immediately despite claims of free trials.
- Technical issues: Login problems on the website hamper cancellation and refund processing.
- Refund delays or partial refunds: Refunds are often slow, sometimes partial initially, requiring prolonged negotiation.
- Contract or injury-related cancellations: Some request refunds because they can no longer participate due to injury or personal reasons.
BetterMe Refund Script
Script
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Hello BetterMe Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue that has occurred with my account. I noticed an unexpected charge on my statement and believe this may have been an accidental billing. I have not utilized the service as intended and would greatly appreciate your assistance in processing a refund for this charge.
Thank you for your understanding and support. I look forward to your prompt response regarding this matter.
Best regards.
BetterMe Refund Policy
BetterMe has a 30-day return policy, allowing customers to request a return within 30 days of receiving their item, provided the item is in its original condition, unworn, and with tags. To initiate a return, customers must contact BetterMe for a return authorization; refunds will be processed after the returned item is received and inspected.
The Easiest Way to Get a BetterMe Refund
If you’re frustrated trying to get a refund from BetterMe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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