Overview
TotalAV is a company that provides easy-to-use online security and privacy protection services for everyday users. Their main offerings include antivirus protection that runs in real-time to keep your devices safe from viruses and malware, a VPN service that encrypts your internet connection for privacy, and a WebShield feature to help you browse safely by blocking fake or scam websites. They also offer tools to block annoying ads, monitor your personal data for breaches, securely store passwords, and protect your identity. You can use TotalAV on multiple devices like Windows, Mac, iOS, and Android, making it versatile for people who want to stay protected online without complicated setups.
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The information was directly sourced from the official TotalAV website, where the company clearly explains their main services in simple terms. The focus is on consumer-friendly features like antivirus, VPN, ad-blocking, data breach monitoring, and identity protection, which highlights the practical benefits for regular users.
How to Get a totalav Refund: Step by Step
If you purchased through Credit or Debit Card:
- Log in to your account on the TotalAV website at totalav.email.
- Navigate to the dashboard and select 'My Services' from the menu.
- Cancel your active subscription to stop future billing.
- Contact TotalAV customer support by phone at 833-201-8681 or send an email to the support team with your account details and order number, clearly stating your request for a refund.
- Emphasize that the subscription renewed without your explicit consent or notice to increase the likelihood of refund approval.
- Wait 24 to 48 hours for refund approval, with the refund processed back to your original card according to your card issuer's policies.
If you purchased through PayPal:
- Log in to your PayPal account linked to your TotalAV subscription.
- Go to the 'Activity' section and locate the TotalAV payment transaction.
- Use the 'Report a Problem' feature on the transaction to file a dispute or refund request stating that the subscription was renewed without notification.
- If needed, contact TotalAV support via email to assist with your refund claim by providing your transaction and account details.
- Refunds will be credited back to your PayPal balance or original funding source.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen, then select 'Subscriptions.'
- Find and select your TotalAV subscription.
- Tap 'Cancel Subscription' if it is still active.
- Go to the Apple report a problem page (https://reportaproblem.apple.com), sign in with your Apple ID, and find the TotalAV purchase.
- Click 'Request a Refund' and choose a reason such as "Subscription renewed without notice" or "Service was unused." Be clear and concise to support your claim.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then select 'Payments & subscriptions' > 'Subscriptions.'
- Find and select your TotalAV subscription and tap 'Cancel Subscription' if active.
- Return to 'Payments & subscriptions' and select 'Budget & order history.'
- Locate the TotalAV purchase and tap 'Report a problem.'
- Choose the option 'I want to request a refund' and provide a reason such as "Unauthorized renewal" or "Subscription was not used." Submit the request.
How to Contact totalav
If you need assistance, here’s how you can get in touch with totalav support team:
Tips and Tricks for Getting a totalav Refund
- Act quickly: Request your refund within the 15-30 day money-back guarantee period for best chance of success.
- Be persistent: Expect multiple follow-ups and days or weeks of back and forth with customer service.
- Use firm, clear language: State you want a full refund and are aware of the money-back guarantee, but avoid aggressive or rude language as it can lead to chat cuts.
- Raise disputes if needed: If customer service denies refunds or stalls, escalate by filing a dispute with your credit card company or bank.
- Cancel auto-renewal first: Disable automatic renewal via your TotalAV account or customer support before demanding refund to avoid further charges.
- Contact support via phone or chat: Phone calls might be more effective; do not rely only on email.
- Use escalation language carefully: Mention you will escalate to payment provider or consumer protection if refund is not granted.
- Be cautious with timing: Refund attempts immediately after purchase (within 3-7 days) have higher success; after 30 days it is nearly impossible.
- Document everything: Save chat transcripts, emails, and payment records for dispute evidence.
- Avoid relying on official company policies alone: Many users report TotalAV staff do not adhere strictly to their stated refund policies.
Why Do People Request Refunds from totalav
- Unauthorized charges made without the customer's consent.
- Accidental purchases where users did not intend to buy the service.
- Dissatisfaction with the product due to unresolved technical issues or poor performance.
- Difficulty in canceling subscriptions causing users to seek refunds.
- Scam or deceptive marketing practices leading to unwanted subscriptions.
- Overcharging or billing errors resulting in multiple or higher charges than expected.
- Lack of clear communication or support making refund process frustrating.
- Use of scam notifications or misleading ads that trick users into purchasing.
- Desire to test the product but cancel within the money-back guarantee period.
totalav Refund Script
Script
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Hello TotalAV Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I have encountered. I noticed an accidental charge on my account that I did not authorize, and I am unsatisfied with this unexpected billing.
I kindly request a refund for this charge, as it was not intended. I appreciate your prompt attention to this matter and look forward to your response.
Thank you for your understanding.
Best regards,
totalav Refund Policy
TotalAV offers a refund policy where refunds are typically processed within 24 to 48 hours after approval, but may take up to 7 business days depending on the financial institution. To be eligible for a refund, customers must adhere to specific conditions outlined in their Terms and Conditions, and the method of payment may affect the refund processing time.
The Easiest Way to Get a totalav Refund
If you’re frustrated trying to get a refund from totalav—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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