Overview
Birdy Grey is a bridal company that makes wedding party shopping easy and affordable. They offer stylish bridesmaid dresses starting at $89 and cool groomsmen suits from $199. Besides dresses and suits, they also have pajamas, robes, jewelry, accessories, shoes, ties, flower girl and ring bearer items, personalized gifts, and gift cards. They make shopping simple with free fabric swatches, ready-to-ship styles, easy returns and exchanges, and options to mix and match colors and fabrics. They focus on quick delivery, usually getting dresses to you within 3 to 6 days, and care about giving back to the community by helping teens get dresses for prom.
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The information comes directly from the About page on birdygrey.com, which outlines the company's services clearly and is targeted toward consumers.
How to Get a Birdy Grey Refund: Step by Step
If you purchased through Birdy Grey directly:
- Gather your order details including your Order ID number and payment information.
- Go to the Birdy Grey Returns Center on birdygrey.com.
- Enter your Order ID and Zip Code to start the return process.
- Within 30 days of delivery, request a refund for eligible items by selecting the option to return eligible items for a refund.
- Note that a restocking fee applies ($10 per dress, $7 per non-dress item), and shipping fees are non-refundable.
- Return the items following the provided instructions—either by mail or at a Happy Returns location.
- Your refund will be processed back to the original payment method within 3-10 business days after Birdy Grey receives and processes your return.
If you purchased through eGift Card:
- Request the refund within 30 days of order delivery via the Returns Center on birdygrey.com.
- If your purchase was made using an eGift Card, the refund will be credited back to the same eGift Card used for the purchase.
- Follow item return procedures and restocking policies as above.
How to Contact Birdy Grey
If you need assistance, here’s how you can get in touch with Birdy Grey support team:
Tips and Tricks for Getting a Birdy Grey Refund
- Contact customer service via phone rather than chat or email for faster response and escalation.
- Be persistent and polite but firm in your messaging when requesting a refund or exchange.
- Request store credit instead of a refund initially, as this is more likely to be granted quickly and then use to reorder the correct item.
- Provide clear photographic evidence of defects or incorrect items, including photos of you wearing the dress, the barcode, and the dress alone.
- Avoid using the online return process for defective or incorrect orders; contacting customer service directly can help avoid restocking fees.
- Accept that exchanges do not have restocking fees but involve full shipping times again, so plan orders and returns with ample lead time.
- Be aware of restocking fees ($10-$15) for returns and factor this into your refund requests.
- Escalate by reiterating issues if initial responses are slow or unhelpful, especially after 2-3 days without replies.
- Order earlier than the estimated shipping time (2-3 months ahead) to allow for exchanges and possible delays.
- Use precise, factual language focused on the defects and inconvenience caused rather than emotional language to maintain professionalism.
- Capitalize on timing by starting refund/exchange process soon after receiving the item, ideally within the 30-day return window.
- Highlight multiple defects or shared experiences from other customers if needed to strengthen your case for a refund.
Why Do People Request Refunds from Birdy Grey
- Returned dresses not refunded promptly; refunds issued to eGift cards instead of original payment causing confusion and delay
- Order delays or non-delivery, leading customers to request refunds after items never arrived
- Received damaged or faulty dresses such as straps breaking during use, poor craftsmanship, or irregular sizing requiring full refunds
- Incorrect customizations on orders (e.g., wrong embroidery color) prompting partial or full refunds if replacements were unsatisfactory
- Issues canceling orders before shipping, with forced returns and restocking fees instead of upfront cancellation and refund
- Poor communication and unhelpful customer service increasing frustration with the refund process
- Restocking fees and non-refundable shipping charges deducted from refunds which sometimes leads to disputes
Birdy Grey Refund Script
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Dear Birdy Grey Customer Service,
I hope this message finds you well. I am writing to address a recent billing issue regarding my account that I would like to clarify. Upon reviewing my statement, I noticed an accidental charge that I believe should be refunded. While I understand that mistakes can happen, I am quite dissatisfied with this unexpected expense.
Given the circumstances, I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
Birdy Grey Refund Policy
Birdy Grey allows returns for eligible items within 30 days of delivery, provided they are unworn and have tags attached. A $10 restocking fee applies to each returned dress, while non-dress items incur a $7 fee, and shipping costs are non-refundable. Notably, items ordered internationally (except from Canada) are final sale and cannot be returned.
The Easiest Way to Get a Birdy Grey Refund
If you’re frustrated trying to get a refund from Birdy Grey—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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