Overview
Buoy at justaddbuoy.com offers zero sugar liquid electrolyte drops with ionic trace minerals that you can add to any drink—water, coffee, alcohol, you name it. These drops help keep you hydrated better than water alone without any sugar, sweeteners, or artificial ingredients. They have different types like Immunity Drops for immune support, Energy Drops for a natural energy boost without crashes, and Brain Health Drops to support brain function. The products are vegan, gluten-free, and non-GMO. Basically, it’s an easy way to boost hydration and add health benefits to your everyday drinks.
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The company clearly states its main product as electrolyte and mineral drops that blend with any beverage to improve hydration and offer health benefits like immune support and energy. The language is simple and the product use is straightforward, suitable for a general consumer explanation.
How to Get a Buoy Refund: Step by Step
If you purchased through justaddbuoy.com direct subscription:
- Email hello@justaddbuoy.com with the subject line appropriate for your refund:
- Use "Subscription Forgiveness" if you forgot to pause or cancel your subscription before an order was processed.
- Use "30-Day Money Back Guarantee" if it is your first order and within 30 days of delivery.
- In the body of the email, include your full name, order number, and number of items if applicable.
- If using "Subscription Forgiveness," you must return unopened packages within 7 days of delivery; the return must be received within 30 days of authorization.
- Refund will be the full amount minus a $10 fee for return shipping and restocking.
- You may only use this forgiveness policy twice.
- For the 30-Day Money Back Guarantee, Buoy will provide a prepaid return shipping label for unopened and undamaged items.
- Please note refunds take up to 10 business days to process after the returned items are received.
- Requesting a refund does not automatically cancel or pause future subscriptions; if desired, explicitly ask for cancellation in your email.
How to Contact Buoy
If you need assistance, here’s how you can get in touch with Buoy support team:
Tips and Tricks for Getting a Buoy Refund
- Contact customer service promptly via email or phone, emphasizing your dissatisfaction clearly but politely.
- Mention the money-back guarantee on your initial communication to assert your eligibility for a refund.
- Use polite but firm language expressing that you expected the product to meet certain standards and were disappointed.
- Request a supervisor or manager if the initial customer service agent is unhelpful.
- Keep all communications documented as proof of your efforts to obtain a refund.
- Be aware of timing: Request refunds well before subscription renewal dates to avoid complications.
- Pause or cancel subscriptions early during the courtesy window usually notified by the company to prevent unwanted charges.
- Share your intention to escalate via consumer protection agencies or payment dispute channels if the refund is denied.
- Engage with the company on social media platforms if traditional channels fail, as public visibility may encourage a quicker resolution.
- Leverage community feedback from forums to learn from others’ successful refund experiences and replicate their approach.
Why Do People Request Refunds from Buoy
- Product taste issues: Some customers find the product taste horrible and undrinkable.
- Adverse reactions: Customers report severe gastrointestinal issues, headaches, dizziness, and allergic reactions due to ingredients like citric acid and lime juice.
- Unauthorized charges: Complaints about orders placed without consent and charges made without permission.
- Subscription issues: Customers mention fraudulent subscription practices leading to refund requests.
- Customer service problems: Reports of unresponsive or dismissive customer support when trying to initiate refunds.
- 30-day guarantee compliance: Refunds often requested within the 30-day money back guarantee period.
- Shipping and handling fees: Refunds are sometimes reduced by fees for prepaid return shipping labels.
Buoy Refund Script
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Hello Buoy Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I have encountered. I noticed an accidental charge on my account that I believe needs rectification. Please let me know the necessary steps to initiate a refund for this charge.
Thank you for your assistance in resolving this matter quickly. I look forward to your prompt response.
Best regards,
Buoy Refund Policy
Buoy offers a 30-day money-back guarantee on the first order for new customers. To qualify for a refund, items must be returned within 30 days of authorization and be unopened; otherwise, the refund will be denied. Certain items such as limited-release merchandise and opened products are final sale and not returnable.
The Easiest Way to Get a Buoy Refund
If you’re frustrated trying to get a refund from Buoy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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