Overview
City Sports Club is a fitness center that offers a variety of options for staying active and healthy. They have lots of free weights and cardio machines to use, plus personal training if you want some one-on-one coaching. They also have many group fitness classes you can join, a lap pool for swimming, indoor cycling, and courts for basketball and racquetball. The club is known for having friendly staff and clean, spacious facilities, making it a welcoming place to work out.
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The information is directly from the official City Sports Club website, outlining the main services and features they provide, described in simple terms suitable for a consumer audience.
How to Get a City Sports Club Refund: Step by Step
If you purchased through City Sports Club direct billing on citysportsfitness.com:
- Go to the City Sports Club website and log in to your account.
- Send a written cancellation notice at least 5 business days before your next billing date:
- Mail the cancellation to P.O. Box 54170, Irvine, CA 92619 (use certified or registered mail and keep proof of mailing).
- Or deliver written notice in person to the Operations Manager at your nearest club during business hours (get a receipt).
- Or cancel via your online account if this option is available.
- If charged after timely cancellation, request a refund for the additional charge by contacting City Sports Club support:
- Phone: (844) 359-9398
- Email: contactus@fitnessintl.com
- When requesting a refund, use polite but firm language emphasizing your timely cancellation and that you were charged in error.
- Keep detailed records of your contract, cancellation notice, payment proof, and communications for reference.
If you purchased through a third-party payment service or subscription manager:
- Check the third-party service for a refund process.
- If there is no formal refund flow, contact them with details of the charge and emphasize unauthorized or mistaken billing.
- Use firm messaging highlighting that you cancelled your membership timely and did not authorize the extra charge.
- Document all interactions and escalate to managers if necessary.
How to Contact City Sports Club
If you need assistance, here’s how you can get in touch with City Sports Club support team:
Tips and Tricks for Getting a City Sports Club Refund
- Keep detailed records of contracts, bank statements, communications, and cancellation proofs to support your claim.
- Send written cancellation notice by certified mail at least 5 business days before the next billing date or deliver it in person to obtain a receipt as proof.
- Use polite but firm language when requesting a refund, e.g., "I was billed an extra time after my cancellation notice was submitted on time." Avoid aggressive language but be clear about your expectations.
- Request receipts or proof of payment from City Sports Club to confirm charges and payments made.
- Submit refund or cancellation requests well before the billing cycle to avoid being charged for the next period.
- Escalate the issue to a manager or higher authority if the front-line staff is unhelpful or dismissive.
- Highlight discrepancies or violations of contract terms clearly, especially charges after cancellation notices.
- Document all interactions meticulously with names, dates, times, and summaries of conversations or correspondence.
- Use any third-party programs, discounts, guest passes, or promotions you have as leverage during negotiations.
- Consider filing formal complaints with consumer protection agencies or on online forums if informal resolution attempts fail.
- Request refunds for common issues such as: charges after cancellation, difficulties cancelling memberships, misleading contract terms, poor customer service, duplicate charges, or facility issues.
- Sample polite refund request language: "Hello, I hope this message finds you well. I am reaching out to address an issue with my recent billing statement. It appears that I have been charged incorrectly for my membership, and I believe this may be an accidental charge. I would like to kindly request a refund for this amount. Thank you for your attention to this matter, and I look forward to your prompt response. Best regards,"
- Understand that cancellations must be received at least 5 business days before the next billing date to avoid further charges; if charged again, request a refund for the extra charge.
- Be aware that an early termination fee may apply for memberships longer than 3 months if cancelled before term ends.
Why Do People Request Refunds from City Sports Club
- Charges for services not intended to be used or continued, such as personal training agreements that were represented as cancelable anytime but were not.
- Difficulty canceling memberships or personal training agreements, with complaints about no returned calls, runarounds, or refusal to acknowledge cancellations.
- Feeling misled about contract terms, especially regarding cancellation policies and renewal fees.
- Rude staff and poor customer service, including lack of communication from gym management.
- Charges incurred after stopping use of services or during closures (e.g., COVID-19 pandemic), with no refund responses.
- Being charged for multiple memberships or fees without notification.
- Forced payments for unwanted or worthless personal training sessions.
- Unclean gym facilities (e.g., filthy sauna causing illness).
- Issues with kids club availability and gym operating hours affecting perceived value.
City Sports Club Refund Script
Script
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Dear City Sports Club Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. It appears that I was charged incorrectly on my account, and I believe this charge was made in error. I have tried to resolve this through your customer service channels, but unfortunately, I did not receive a satisfactory response.
Given the circumstances, I respectfully request a refund for the accidental charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
City Sports Club Refund Policy
City Sports Club allows for month-to-month cancellations of memberships at any time, provided that written notice is sent to them via mail, in person, or through an online account. If cancellation notice is received at least five business days before the next billing date, no further charges will occur, and if billed again, the additional charge will be refunded. For memberships with an initial term longer than three months, an early termination fee may apply if cancelled before the term ends.
The Easiest Way to Get a City Sports Club Refund
If you’re frustrated trying to get a refund from City Sports Club—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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