Overview
Dassault Systèmes offers a platform called 3DEXPERIENCE® that helps businesses and people work together better to create new and sustainable products and innovations. They use virtual twin technology, which means they create digital versions of real products and supply chains to improve design, production, and delivery. Their tools cover everything from 3D modeling and simulation to social and collaborative apps that make work easier and more connected. They serve many industries like manufacturing, healthcare, and smart city development. The company also helps with training, support, and community activities to keep users skilled and informed.
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The information is directly from Dassault Systèmes' official website 3ds.com, summarizing their main services in simple terms without technical jargon, making it suitable for a general consumer audience.
How to Get a Dassault Systèmes Refund: Step by Step
If you purchased through 3ds.com main website:
- Log in to your account on 3ds.com.
- Go to the 'Subscriptions' tab in your account dashboard to check your subscription details and renewal status.
- If you purchased a yearly or quarterly subscription, you can request a refund only if you submit your cancellation and refund request within 15 days of purchase.
- To request a refund, go to the support form at https://www.3ds.com/online-store/support-form.
- Fill out the support form with your order details, requesting a refund due to cancellation within the 15-day period.
- Submit the form and wait for a response from Dassault Systèmes support team who will process the refund.
- The subscription will remain active until the cancellation is confirmed, and your data will be available for 2 weeks after cancellation.
If you purchased through third-party billing providers (Apple App Store, Google Play, Microsoft Store):
- Most third-party providers handle subscriptions and refund requests through their own platforms.
- Open the respective platform where you purchased the subscription (e.g., Apple App Store on iOS, Google Play Store on Android, Microsoft Store on Windows).
- Navigate to your subscriptions or purchases section.
- Select the Dassault Systèmes subscription.
- Look for the option to report a problem or request a refund.
- When messaging, emphasize if the subscription renewed without your notice or if you did not use the subscription, as these angles tend to increase refund success.
- Submit the refund request through the platform's process and wait for their response.
How to Contact Dassault Systèmes
If you need assistance, here’s how you can get in touch with Dassault Systèmes support team:
Tips and Tricks for Getting a Dassault Systèmes Refund
- Be persistent and patient: Multiple follow-ups over days or weeks often increase chances of success.
- Contact customer support early and clearly: State your refund request concisely and politely but firmly.
- Find a sympathetic representative: Escalate your case until you reach a staff member willing to help.
- Use clear, non-confrontational language: Avoid anger; use facts and emphasize misunderstandings or technical issues.
- Request a supervisor if initially denied: Higher-ups may have discretionary power for refunds.
- Document everything: Keep records of chats, emails, receipts, and timing of communications.
- Time your request: Avoid weekends or holidays; early weekdays during business hours can get quicker responses.
- Reference confusion or misleading information: Point out unclear refund conditions or lack of notification of renewal charges.
- Leverage community support: Sometimes sharing your issue on forums or social media can help escalate internally.
- Use official contact forms: Utilize any provided support or refund request forms to ensure your request enters the system formally.
Why Do People Request Refunds from Dassault Systèmes
- Product does not meet customer needs or expectations
- Order cancellation within 15-day refund policy period
- Issues with software functionality or performance
- Customer dissatisfaction with subscription terms or renewal charges
- Technical problems leading to inability to use the product
- Change of mind or accidental purchase by customer
- Non-conformance of software with advertised features
- Request for refund due to delayed or lack of customer support
- Early cancellation of subscription or services
Dassault Systèmes Refund Script
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Dear Dassault Systèmes Team,
I hope this message finds you well. I am writing to request a refund due to a billing issue that has occurred with my recent transaction. I noticed an accidental charge on my account, which I did not authorize, and it has caused some frustration on my end.
I would greatly appreciate your assistance in resolving this matter by processing a refund at your earliest convenience. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Dassault Systèmes Refund Policy
Dassault Systèmes has a 15-day money-back refund policy for standard product purchases; if you're not satisfied, you can request a refund through their online support form. Exceptions apply to fee-based offers, monthly subscriptions, and renewal orders, which are not eligible for refunds. Additionally, you can cancel automatic subscription renewals up to 30 days prior for yearly and quarterly plans, or 5 days for monthly plans.
The Easiest Way to Get a Dassault Systèmes Refund
If you’re frustrated trying to get a refund from Dassault Systèmes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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