Overview
Dribbleup is a sports and technology company that makes smart basketballs and soccer balls that connect with a mobile app. The app tracks the ball's movement using your phone's camera and offers fun, interactive training classes with virtual coaches. Kids and athletes of all levels can practice and improve their basketball and soccer skills at home with real-time feedback, progress tracking, and friendly competitions. They also offer a membership giving access to all training content for up to 6 family members. It's an easy and affordable way for families to train and get better without needing leagues or expensive coaches.
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The description is based directly on the official Dribbleup website's explanation of their main services, highlighting their smart sports balls, the interactive app, the training classes, and the membership benefits, all told in simple, consumer-friendly language.
How to Get a DribbleUp Refund: Step by Step
If you purchased through Dribbleup.com directly:
- Email hello@dribbleup.com within 30 days of delivery or charge date to request a refund.
- If your request is related to a physical product (smart equipment), you will receive a prepaid shipping label to return the item for a full refund.
- Refund applies to membership if canceled within 30 days of delivery; confirm cancellation in the membership portal at account.dribbleup.com.
- Wait for a confirmation email regarding refund processing.
If you purchased through Apple Subscriptions:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used for the Dribbleup subscription.
- Select "I'd like to" and then "Request a refund."
- Choose Dribbleup subscription and the appropriate refund reason, like subscription renewed without notice or unused account.
- Submit the request and wait 24-48 hours for an update on the refund status.
- Check your email for refund status notification.
If you purchased through Google Play Subscriptions:
- Go to play.google.com and sign in with the Google account used for the purchase.
- Click your profile picture (top right), then select Payments & subscriptions > Budget & order history.
- Find the Dribbleup subscription order and click Report a problem.
- Select the issue most relevant to your refund request and complete the refund form, explicitly stating you would like a refund.
- Submit and wait 1-4 days for a refund decision.
- Good messaging tactics include emphasizing the subscription was unused or was charged without notification.
If you purchased through Roku:
- Note that all Roku subscriptions and content purchases are generally non-refundable as per Roku's policy.
- Contact Roku support via support.roku.com for any exceptions or questions.
How to Contact DribbleUp
If you need assistance, here’s how you can get in touch with DribbleUp support team:
Tips and Tricks for Getting a DribbleUp Refund
- Act quickly within 30 days of receiving your order, as refunds are only guaranteed within this window.
- Document your purchase and usage issues clearly, emphasizing if you didn’t use the subscription service or product.
- When contacting support, use calm but firm language stating your expectation for a refund due to unauthorized charges or dissatisfaction.
- Escalate by repeated polite follow-ups via email or chat, since phone support is not available.
- If membership charges keep billing after cancellation requests, notify your bank or credit card company to stop payments.
- Be aware that refund processing can be blocked by payment providers if the payment is older than six months or if the original payment method is closed.
- For subscriptions purchased via Apple App Store, you must contact Apple Support directly for cancellations and refunds.
- Some users report that getting partial refunds is more common than full refunds, so consider negotiating for a partial amount if full is refused.
- Report uncooperative or slow refund handling with formal complaints to Better Business Bureau or consumer forums to prompt faster resolution.
- Avoid aggressive language despite frustrations, as customers report that courtesy tends to get better results.
Why Do People Request Refunds from DribbleUp
- Wanting to cancel subscription due to ongoing unwanted charges.
- Bad customer service, including difficulty contacting the company.
- Subscription started without permission, leading to refund requests.
- Issues related to basketball gifts purchased or received.
- Dissatisfaction with the product or the DribbleUp Smart Equipment.
- Technical or functional issues with the smart equipment or app.
DribbleUp Refund Script
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Dear DribbleUp Support,
I hope this message finds you well. I am writing to address an issue I encountered with my recent billing. It appears that I was accidentally charged for a service I did not intend to purchase/renew. I would greatly appreciate your assistance in processing a refund for this charge.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
DribbleUp Refund Policy
DribbleUp offers a hassle-free exchange and return policy, allowing customers to request a full refund within 30 days of delivery. For orders purchased between November 1 and December 6, 2023, the return period is extended until January 5, 2024. Customers can initiate a return by emailing DribbleUp for a pre-paid shipping label.
The Easiest Way to Get a DribbleUp Refund
If you’re frustrated trying to get a refund from DribbleUp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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