Overview
Duolingo is a popular language learning platform that offers a free mobile app and website where you can learn over 30 languages through short, fun lessons. The lessons are designed based on science to make learning easy and engaging. It's available in over 100 countries and aims to make language education accessible to everyone.
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The information is directly from Duolingo's official website and aligns with commonly known facts about the service, making it very reliable and straightforward for a consumer audience.
How to Get a Duolingo Refund: Step by Step
If you purchased through Duolingo.com (web subscription):
- Log in to your account at duolingo.com.
- Navigate to the 'Help' or 'Support' section, then find the option to contact Duolingo Support.
- Send an email to Duolingo Support requesting a refund specifically for your web subscription.
- In your message, emphasize that you want a refund for the recurring service and mention any relevant reasons, like accidental renewal or unused subscription.
- Wait for a response from Duolingo Support; refund processing times may vary.
If you purchased through Apple (iOS subscription):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select 'Subscriptions' from the menu.
- Find and select your Duolingo subscription.
- Tap 'Report a Problem' or go to reportaproblem.apple.com in a web browser.
- Choose the purchase you want a refund for, then select 'Request a Refund.'
- Use refund request messaging that highlights the subscription renewed without notice or that the service was unused.
- Submit the request and await Apple's decision.
If you purchased through Google Play (Android subscription):
- Go to play.google.com on a web browser.
- Click your profile picture at the top right.
- Select 'Payments & subscriptions', then 'Budget & order history.'
- Find the Duolingo subscription purchase you want to refund and click 'Report a problem.'
- Choose the option that describes your situation and complete the refund request form.
- Explain that the subscription auto-renewed without your consent or the account was unused to improve chances of refund approval.
- Submit the form and wait for a decision, usually within 1-4 days.
If you purchased through Roku:
- Duolingo subscriptions purchased via Roku are subject to Roku's refund policies.
- Go to my.roku.com/subscriptions and sign in.
- Locate your Duolingo subscription under 'Active subscriptions.'
- There is no formal refund flow as Roku subscriptions are generally non-refundable.
- If requesting a refund, send a Roku support request emphasizing unexpected charges or non-use of the service.
How to Contact Duolingo
If you need assistance, here’s how you can get in touch with Duolingo support team:
Tips and Tricks for Getting a Duolingo Refund
- Email persistently to plus_support@duolingo.com until you get a human response.
- Explain your case clearly—focus on changes that negatively impacted your usage (e.g., removal of key features) and request a refund or partial refund proportionate to your usage.
- Mention disability or learning difficulties (e.g., ADHD) and invoke laws like the UK Equality Act if applicable, arguing the new learning path is incompatible with your needs.
- Act quickly; refund requests seem best made within 48 hours of purchase or subscription renewal.
- Escalate politely by referencing passed-up complaints to higher management when you get a response.
- Be ready to deal with charges via app stores—sometimes getting a refund through Google Play or Apple Store is more straightforward than via Duolingo directly.
- Express frustration but remain polite; aggressive or rude language might hinder, but determined polite persistence helps.
- Ask for clarity on refund status repeatedly if needed, as responses can be delayed.
Why Do People Request Refunds from Duolingo
- Undelivered or non-working features such as inability to upgrade after payment.
- Accidental or unauthorized charges on accounts, including family plans or shared devices.
- Cancellation of free or trial subscriptions and requesting refunds post-cancellation.
- Discontent with subscription plans including issues with family plans and misuse of temporary subscriptions.
- Wrongful charges perceived as mistakes or unauthorized billing.
Duolingo Refund Script
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Hello,
I hope this message finds you well. I'm reaching out regarding a recent billing issue I encountered with my Duolingo account. I noticed an unexpected charge on my account that I was not aware of and believe may have been made accidentally.
I appreciate the value of your services, but I am currently dissatisfied with this charge and would like to kindly request a refund. I understand mistakes can happen, and I trust you will handle this matter promptly.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Duolingo Refund Policy
Duolingo's refund policy states that all payments for in-app purchases are generally nonrefundable. This includes no refunds or credits for partially used membership periods or virtual items, making all charges final once made. However, Duolingo does mention that they may consider exceptions under certain circumstances.
The Easiest Way to Get a Duolingo Refund
If you’re frustrated trying to get a refund from Duolingo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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