Overview
Facetune is a mobile app designed to make photo and video editing super easy and fun. It offers a bunch of AI-powered tools that help you quickly enhance and transform your selfies and videos with just one tap. You can remove objects, retouch skin, change backgrounds, add makeup, and even change things like hair color or eye color. For videos, you can blur backgrounds, apply filters, and do face edits. It's great for sprucing up photos for social media, creating profile pictures, or even making cards for special occasions. Plus, it has a 7-day free trial for you to explore all the cool features. Basically, it’s like having a personal photo and video editor right on your phone, perfect for anyone who wants to look their best and have fun with their photos and videos.
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The information is directly sourced from Facetune's official website, which clearly lists their AI-powered photo and video editing tools, social media content features, and ease of use. The description is simplified to sound like a casual explanation to a friend, avoiding complex terms.
How to Get a Facetune Refund: Step by Step
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then select Subscriptions.
- Find and tap on your Facetune subscription.
- Tap Report a Problem or go to reportaproblem.apple.com and sign in with your Apple ID.
- Tap or click "I'd like to," then choose Request a refund.
- Select the reason for your refund, such as "The subscription renewed without notice" or "I did not use the subscription account", then submit the request.
- Wait 24 to 48 hours for the refund request to be reviewed.
- If approved, allow additional time for the amount to be credited back to your payment method.
If you purchased through Google Play Store:
- Open a web browser and go to pay.google.com or open the Google Play Store app.
- Click or tap the Menu icon (three horizontal lines) and select Activity to find your Facetune purchase.
- Take a screenshot of your purchase receipt for your records.
- Go to Google's refund request page and follow the instructions to request a refund.
- If needed, contact Facetune support at their support request form by submitting your receipt screenshot, signup email, and transaction details.
- When requesting the refund, emphasize reasons like "The subscription renewed without my awareness" or "I have not used the subscription" for higher success chances.
If you purchased directly from Facetune website:
- Visit facetuneapp.com contact page or go to the Lightricks support request form.
- Fill out the contact form or support request with your email, full name, transaction details, and include a screenshot of your receipt or charge.
- Clearly state that you are requesting a refund for your Facetune subscription.
- Provide any additional details such as the signup email associated with the purchase and mention if the subscription was unused or renewed unexpectedly.
- Submit the form and wait for a response from Facetune support to process your refund.
How to Contact Facetune
If you need assistance, here’s how you can get in touch with Facetune support team:
Tips and Tricks for Getting a Facetune Refund
- Act quickly: Request a refund as soon after the charge as possible to increase chances.
- Use clear, polite language: Explain you did not receive notification of the trial ending or subscription charge.
- Keep all evidence ready: Screenshots of bank charges, app store purchase history, lack of notification emails.
- Contact Apple or Google Play directly: Most refunds are processed through the platform where the purchase was made, not Facetune directly.
- Emphasize unreceived warnings: State clearly that no reminder or confirmation email was received before the charge.
- Escalate persistently: If initially denied, dispute the charge with the app store or your bank and escalate follow-ups promptly.
- Cancel subscription immediately: Canceling quickly after the trial or charge reduces further unauthorized payments.
- Don’t rely on Facetune support: Users report Facetune’s customer service rarely grants refunds.
- Use precise timing arguments: Highlight the short time frame between charge and refund request to support your case.
- Mention breach of terms: If Facetune agreed to notify before charging but didn’t, assert this as a contract violation.
- Be polite but firm: A respectful but assertive tone works better than aggressive demands.
Why Do People Request Refunds from Facetune
- Unfamiliar charges: Users see charges from Facetune or Lightricks they do not recognize.
- Duplicate charges: Users are charged multiple times for the same subscription.
- Unauthorized charges: Subscriptions billed without user consent or approval.
- Forgetting to cancel: Users forget to cancel free trials or subscriptions before renewal.
- Subscription charges after app deletion: Users delete the app but still get billed.
- No notification or confirmation: Users do not receive emails, receipts, or warnings before subscription fees are taken.
- Confusion over subscription status: Users unaware they have an active subscription or subscription is billed through Apple without clear visibility.
- Poor customer service: Users face difficulty contacting the company or getting refunds.
Facetune Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to bring to your attention a billing issue I've encountered with my Facetune subscription. Unfortunately, I noticed an accidental charge on my account, which I did not intend to authorize.
I have always appreciated your application, but this issue has led to some dissatisfaction on my part. I kindly request a refund for this charge at your earliest convenience.
Thank you for your understanding and assistance in resolving this matter.
Best regards,
[Your Name]
Facetune Refund Policy
The refund policy for Facetune varies based on the purchase platform. For App Store purchases, users must contact Apple Support for refunds. For Google Play Store purchases, users should visit pay.google.com, access their purchase history, and submit a request with necessary details to Lightricks support. Purchases made through the website require filling out a contact form or emailing their support with the relevant transaction information.
The Easiest Way to Get a Facetune Refund
If you’re frustrated trying to get a refund from Facetune—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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